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About

You need a real-time view of all your inventory, plus customer and order data, through an intuitive user interface that’s accessible from sales counters and mobile devices. Purpose-built tools provide cross-sell and up-sell recommendations, help standardize processes for inventory and task management, and enable flexible fulfillment options (such as curbside pickup, buy online, pickup in-store and ship from store) and management of returns across channels. IBM Sterling Store Engagement helps your store employees provide omnichannel services in the store for fulfillment, inventory management, task management and customer service. Provide customers with personalized recommendations for up-sell and cross-sell opportunities. Get inventory location data and an optimized pick, pack and ship or pickup process. Monitor and manage activities and tasks for employees. Execute purchase and checkout of in-store products, without customers having to stand in line.

About

Inventory across marketplaces, improve sales performance, manage bundles, kits and variations and drop ship products. Get orders in minutes, simplify order cancel, exchange and refund processes, export order lists and add order notes. Define suppliers; auto-generate purchase orders, upload/download purchase orders, and formula-based ordering. Accurately pick, pack and ship orders, upload tracking numbers, and define shipping carriers and shipping methods. Keep a tab on your sales, gross profit, top-selling products, least selling products across days, months, and years. You may not have a genie but there are too many wishes for a single genie to fulfill. Make fulfillment a concern of yesterday with our custom solutions. Don’t expect your supplier to make a transition to a modern purchase management system overnight. But who has stopped you? UPS is fine but when a fulfillment is at the door and customer is crying mayday, you got to put him on priority. How about FedEx or DHL?

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Businesses and store associates looking for a solution to provide superior customer service and enhance customer loyalty

Audience

Companies in search of a solution to manage their inventory across marketplaces and improve sales performance

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

IBM
Founded: 1911
United States
www.ibm.com/products/store-engagement

Company Information

eSellerHub
Founded: 2015
United States
www.esellerhub.com

Alternatives

Alternatives

Cin7 Orderhive

Cin7 Orderhive

Cin7 Orderhive Inc.
Channergy

Channergy

Core Technologies
TESI SCM

TESI SCM

TESISQUARE

Categories

Categories

Order Management Features

Back Order Management
Catalog Management
Inventory Management
Order Entry
Order Fulfillment
Order Tracking
Recurring Orders
Returns Management
Shipping Management
Special Order Management

Channel Management Features

Campaign Management
Channel Analytics
Incentive Management
Inventory Control
Lead Management
Opportunity Management
Order Management
Partner Management
Product Management
Reseller Management

Inventory Management Features

Alerts/Notifications
Barcoding / RFID
Forecasting
Inventory Optimization
Kitting
Manufacturing Inventory Management
Mobile Access
Multi-Channel Management
Product Identification
Reorder Management
Reporting/Analytics
Retail Inventory Management
Supplier Management
Warehouse Management

Vendor Management Features

Audit Management
Contact Management
Customer Database
Self Service Portal
Supplier Master Data
Transaction History
Vendor Maintained Profiles
Vendor Managed Inventory
Vendor Performance Rating
Vendor Qualification Tracking

Warehouse Management Features

3PL Management
Barcoding / RFID
Category Customization
Channel Management
Demand Planning
Inventory Management
Location Control
Order Management
Purchasing
Quality Control
Receiving / Putaway Management
Returns Management
Shipping Management

eCommerce Features

Catalog Management
Channel Management
CRM
Customer Accounts
Data Security
Email Marketing
Inventory Management
Kitting
Loyalty Program
Mobile Access
Multi-Store Management
Order Management
Product Configurator
Promotions Management
Returns Management
Reviews Management
SEO Management
Shopping Cart
Templates

Integrations

Codeless Platforms BPA Platform

Integrations

Codeless Platforms BPA Platform
Claim IBM Sterling Store Engagement and update features and information
Claim IBM Sterling Store Engagement and update features and information
Claim eSellerHub and update features and information
Claim eSellerHub and update features and information