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About

You need a real-time view of all your inventory, plus customer and order data, through an intuitive user interface that’s accessible from sales counters and mobile devices. Purpose-built tools provide cross-sell and up-sell recommendations, help standardize processes for inventory and task management, and enable flexible fulfillment options (such as curbside pickup, buy online, pickup in-store and ship from store) and management of returns across channels. IBM Sterling Store Engagement helps your store employees provide omnichannel services in the store for fulfillment, inventory management, task management and customer service. Provide customers with personalized recommendations for up-sell and cross-sell opportunities. Get inventory location data and an optimized pick, pack and ship or pickup process. Monitor and manage activities and tasks for employees. Execute purchase and checkout of in-store products, without customers having to stand in line.

About

The amount of data that revolves around your organization is growing exponentially. Unfortunately, the same goes for the fragmentation of these data. In order to create a complete and up-to-date customer view it’s paramount that all information is integrated and readily available. And that’s quite a challenge. Through the years, organizations tend to accumulate lots of information which causes data sets to become unstructured or even untraceable. The Customer Data Platform of Invenna breaches data silos and grants you control over all the incoming and outgoing data streams. The analysts, data engineers, data scientists and consultants of Invenna have been managing the customer insights of organizations across various branches for years. With Invenna Engage you can reach your customers through all online and offline channels and establish campaigns with pure ease. Use triggers or events and respond to the current needs of each customer.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Businesses and store associates looking for a solution to provide superior customer service and enhance customer loyalty

Audience

Customer Data platform that ensures companies the availability of all their customer data at just one place

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

€2,500 per month
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

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Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

IBM
Founded: 1911
United States
www.ibm.com/products/store-engagement

Company Information

Invenna
Founded: 2021
Netherlands
invenna.nl/en/platform/features

Alternatives

Alternatives

Bisnode

Bisnode

Dun & Bradstreet
Firco Trust

Firco Trust

Accuity

Categories

Categories

Integrations

CanopyDeploy

Integrations

CanopyDeploy
Claim IBM Sterling Store Engagement and update features and information
Claim IBM Sterling Store Engagement and update features and information
Claim Invenna and update features and information
Claim Invenna and update features and information