Related Products
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About
You need a real-time view of all your inventory, plus customer and order data, through an intuitive user interface that’s accessible from sales counters and mobile devices. Purpose-built tools provide cross-sell and up-sell recommendations, help standardize processes for inventory and task management, and enable flexible fulfillment options (such as curbside pickup, buy online, pickup in-store and ship from store) and management of returns across channels. IBM Sterling Store Engagement helps your store employees provide omnichannel services in the store for fulfillment, inventory management, task management and customer service. Provide customers with personalized recommendations for up-sell and cross-sell opportunities. Get inventory location data and an optimized pick, pack and ship or pickup process. Monitor and manage activities and tasks for employees. Execute purchase and checkout of in-store products, without customers having to stand in line.
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About
The amount of data that revolves around your organization is growing exponentially. Unfortunately, the same goes for the fragmentation of these data. In order to create a complete and up-to-date customer view it’s paramount that all information is integrated and readily available. And that’s quite a challenge. Through the years, organizations tend to accumulate lots of information which causes data sets to become unstructured or even untraceable. The Customer Data Platform of Invenna breaches data silos and grants you control over all the incoming and outgoing data streams. The analysts, data engineers, data scientists and consultants of Invenna have been managing the customer insights of organizations across various branches for years. With Invenna Engage you can reach your customers through all online and offline channels and establish campaigns with pure ease. Use triggers or events and respond to the current needs of each customer.
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Audience
Businesses and store associates looking for a solution to provide superior customer service and enhance customer loyalty
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Audience
Customer Data platform that ensures companies the availability of all their customer data at just one place
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Support
Phone Support
24/7 Live Support
Online
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Support
Phone Support
24/7 Live Support
Online
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API
Offers API
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API
Offers API
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Screenshots and Videos |
Screenshots and Videos |
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Pricing
No information available.
Free Version
Free Trial
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Pricing
€2,500 per month
Free Version
Free Trial
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Reviews/
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Reviews/
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Training
Documentation
Webinars
Live Online
In Person
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Training
Documentation
Webinars
Live Online
In Person
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Company InformationIBM
Founded: 1911
United States
www.ibm.com/products/store-engagement
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Company InformationInvenna
Founded: 2021
Netherlands
invenna.nl/en/platform/features
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Categories |
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Integrations
CanopyDeploy
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