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About

HotelFriend is a hotel management software (PMS) for hospitality businesses that unites property management, booking and channel management, POS, event management, and guest experience tools in an all-in-one platform It covers the organization of work, direct room & service sales, simplifies the processes of serving guests, making their stay at the hotel even more comfortable. It gives an ability to manage the sales online from any device in any part of the world, analyze guest behavior and increase the income. HotelFriend was founded in 2017 to help hotels improve guest satisfaction and digital presence. With a portfolio spanning R&D, IT consulting, staff training, and other key areas, we've assisted over 700+ clients worldwide. As a rapidly growing tech company, we’ve already helped many hotels, restaurants, stadiums, cruise ships, and wellness facilities improve their revenue stream. We make sure that you are 100% in compliance with the latest regulations, including GoBD

About

PouchNATION is a SaaS-based platform with NFC wearable technology and a one-stop guest management solution, focused on venues and live events to digitize their operations and deliver a worry-free experience to their guests, online and/or offline, providing advanced insights that enhance revenues and efficiencies. We constantly look forward to providing better solutions with the constant development of our in-house technology. We offer scalable and flexible solutions through successful implementations of our systems at your venue. Our approach is very client oriented, therefore we have developed tailored solutions depending on the type of client and the needs they have. PouchNATION’s in-house technology solutions allow events to deliver the smoothest guest experience, and increase visibility and profitability to their brand.

Platforms Supported

Windows Supported
Mac Supported
Linux Supported
Cloud Supported
On-Premises Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Supported
Chromebook Not Supported

Audience

Hotels and hotel chains, hotels, hostels, small and medium hotels, boutique hotels, small travel agents, restaurants

Audience

All-in-one cashless and guest management solution for venues and event managers

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

€25/month
Free Version Not Supported
Free Trial Supported

Pricing

$65 per device per month
Free Version Not Supported
Free Trial Supported

Reviews/Ratings

Overall 4.9 / 5
ease 5.0 / 5
features 5.0 / 5
design 4.8 / 5
support 4.9 / 5

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Pros & Cons from Real Users

Pros

  • Migrated to HotelFriend eight months ago to manage 45 field technicians across three Bundesländer. The Berlin-based support team understood our ISP-specific needs immediately. The dispatch interface gets new coordinators productive within days, not weeks. The workforce management module eliminated scheduling conflicts entirely. Service completion rates rose 12% in Q1 through intelligent routing and customer portal upsells. Real-time technician status updates via mobile app replaced our chaotic WhatsApp groups. DATEV-export simplifies our quarterly financial audits.
  • HotelFriend offers a centralized platform that combines reservations, front desk management, housekeeping, billing, and reporting into one streamlined system. Its intuitive interface makes onboarding easy, and automation features reduce manual workload and operational errors. The cloud-based access also improves coordination and allows real-time operational visibility.
  • The platform provides a well-integrated ecosystem that combines property management, booking tools, guest communication, and payment processing within a single interface. This reduces reliance on multiple systems and helps streamline day-to-day operations. The user interface is modern and generally intuitive, making onboarding easier for front-desk and administrative staff. Automation features support routine processes such as reservations, confirmations, and reporting, which can improve productivity and reduce manual errors. Additionally, the reporting and analytics tools offer valuable operational insights that assist with monitoring performance and planning revenue strategies.
  • What I like best about HotelFriend is how everything is connected in one system. We manage reservations, guest communication, invoicing, and housekeeping from a single dashboard. The interface is intuitive, and our front desk team in Germany adapted to it quickly. The automation features have reduced manual errors and saved us time daily.
  • What impresses us most about HotelFriend is the clear overview of all daily operations. At the Hamburg Public Library, we use the platform to organize room reservations, coordinate cleaning and maintenance tasks, and support internal communication among staff. Since all information is centralized in one place, tasks can be coordinated more quickly and decisions can be made more efficiently. These optimized processes played a key role in achieving a 45% increase in bookings within six months for our study and event spaces.

Cons

  • Customer portal branding options are limited wanted deeper corporate identity integration. Integration with our network monitoring systems required three days of manual configuration. Analytics dashboard slows during 8 AM peak check-in periods. Needs more native integrations with German telecommunications equipment suppliers.
  • Some advanced reporting and customization options could be more flexible. Certain integrations may require additional setup, and there can occasionally be minor performance delays during peak usage. Expanding mobile functionality would also improve convenience for on-the-go management.
  • The initial implementation phase may require a considerable time investment, particularly for properties migrating legacy data or connecting existing third-party tools. While the system covers most operational needs, customization options can feel somewhat limited compared to more established enterprise-level PMS platforms. Some integrations may require additional configuration, and there can occasionally be delays in support response times during busy operational periods, which may affect time-sensitive troubleshooting.
  • The initial setup required some time to configure according to our workflow, and a few advanced features took training to fully understand. However, the support team was responsive whenever we needed clarification.
  • Some features are strongly geared toward traditional hotel workflows and are therefore only partially applicable to daily library operations. In addition, the reporting and analytics features could be more flexible to better meet library-specific requirements.

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Not Supported

Company Information

HotelFriend
Founded: 2016
Germany
hotelfriend.com/de/b/hotel-management-system

Company Information

PouchNATION
Singapore
pouchnation.com

Alternatives

Alternatives

Onlive

Onlive

onlive
Evenium Net

Evenium Net

Evenium

Categories

Categories

CRM Supported
Event Check In Supported
Event Management Supported
Hostel Management Supported
Payment Processing Supported
Point of Sale Supported
Registration Supported
Ticketing Supported
Visitor Management Supported

Hostel Management Features

Cash Drawer Management Supported
Dorms Not Supported
Employee Management Supported
GDS / OTA Integration Supported
Housekeeping Management Supported
Multi-Property Supported
Online Booking Supported
Point of Sale (POS) Supported
Price Optimization Supported
Private Rooms Supported
Reservations Management Supported

Point of Sale Features

Barcode Scanning Not Supported
Commission Management Supported
Cryptocurrency Support Not Supported
Customer Account Profiles Supported
Discount Management Supported
eCommerce Integration Supported
Electronic Signature Supported
Gift Card Management Supported
Loyalty Program Supported
Multi-Location Not Supported
Restaurant POS Supported
Retail POS Supported
Returns Management Supported

Catering Features

Banquet Management Supported
Billing & Invoicing Supported
Booking Management Supported
Calendar Management Supported
Contract Management Supported
Costing Supported
Customer Database Supported
Event Management Supported
Facility Management Supported
Inventory Management Supported
Kitchen / Menu Management Supported
Order Management Supported
Quote Management Supported
Recipe Management Supported
Waitstaff Management Not Supported

Hospitality Property Management Features

Built-in Accounting Supported
Catering Supported
CRM Supported
Employee Management Supported
Extended Stay Supported
Front Office Management Supported
GDS / OTA Integration Supported
Group Management Supported
Guest Experience (GEM) Supported
Housekeeping Management Supported
Loyalty Program Supported
Maintenance Management Supported
Marketing Automation Supported
Marketing Management Supported
Multi-Property Supported
Online Booking Supported
Point of Sale (POS) Supported
Reservations Management Supported
Reviews Management Not Supported
Single Property Supported
Vacation Rental Supported

Hotel Channel Management Features

Inventory Management Supported
Kill Switch Supported
Promotions Management Supported
Rate Management Supported
Reservations Management Supported
Restriction Management Supported

Restaurant POS Features

Delivery Management Supported
Gift Card Management Supported
Inventory Management Supported
Loyalty Program Supported
Mobile Access Supported
Online Ordering Supported
Order Management Supported
Reporting/Analytics Supported
Separate Checks Supported
Split Checks Supported
Table Management Supported
Tips Management Supported

Hostel Management Features

Cash Drawer Management Not Supported
Dorms Not Supported
Employee Management Not Supported
GDS / OTA Integration Not Supported
Housekeeping Management Not Supported
Multi-Property Not Supported
Online Booking Not Supported
Point of Sale (POS) Supported
Price Optimization Not Supported
Private Rooms Not Supported
Reservations Management Not Supported

Point of Sale Features

Barcode Scanning Not Supported
Commission Management Not Supported
Cryptocurrency Support Not Supported
Customer Account Profiles Not Supported
Discount Management Supported
eCommerce Integration Not Supported
Electronic Signature Not Supported
Gift Card Management Not Supported
Loyalty Program Not Supported
Multi-Location Not Supported
Restaurant POS Not Supported
Retail POS Not Supported
Returns Management Not Supported

Event Check In Features

Attendee Segmentation Not Supported
Badge Printing Not Supported
Data Import / Export Supported
Data Synchronization Not Supported
Guest List Management Not Supported
Guest List Search Not Supported
Lead Capture Not Supported
Multi-Event Not Supported
QR Codes Not Supported
Reporting/Analytics Not Supported
Ticketing Not Supported

Payment Processing Features

ACH Check Transactions Not Supported
Bitcoin Compatible Not Supported
Debit Card Support Not Supported
Gift Card Management Not Supported
Mobile Payments Supported
Online Payments Not Supported
POS Transactions Not Supported
Receipt Printing Not Supported
Recurring Billing Not Supported
Signature Capture Not Supported

Registration Features

Activity Registration Not Supported
Attendance Management Not Supported
Badge Management Not Supported
Calendar Management Not Supported
Class Registration Not Supported
Contact Management Not Supported
Event Registration Not Supported
Form Builder Not Supported
Group Registration Not Supported
Marketing Management Not Supported
Online Registration Not Supported
Onsite Registration Not Supported
Payment Processing Supported
Refund Automation Not Supported
Self Check-In Not Supported
Surveys & Feedback Not Supported

Visitor Management Features

Alerts/Notifications Not Supported
Badge Management Not Supported
Document Management Not Supported
ID Scan Not Supported
Pre-Registration Not Supported
Registration Management Supported
Self Check-in Not Supported
Visitor Tracking Supported
Watch List Not Supported

Integrations

Adyen Supported
ChatGPT Supported
Cloudbeds Not Supported
DATEV Supported
PayPal Supported
SALTO KS Supported
Simphony POS Not Supported
Stripe Supported
Xero Not Supported
fiskaly Supported
gastronovi Office Supported

Integrations

Adyen Not Supported
ChatGPT Not Supported
Cloudbeds Supported
DATEV Not Supported
PayPal Not Supported
SALTO KS Not Supported
Simphony POS Supported
Stripe Not Supported
Xero Supported
fiskaly Not Supported
gastronovi Office Not Supported
Claim HotelFriend and update features and information
Claim HotelFriend and update features and information
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Claim PouchNATION and update features and information