HotelEYE

HotelEYE

ATKEN Techniki
PolarPuffin

PolarPuffin

Polargate
+
+

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About

With HotelEYE Platform you can improve guest satisfaction and achieve the hotel’s operational excellence. With 2 different apps for Staff and guests, HotelEYE is the one-way solution for your hotel’s needs. We do provide different plans/pricing and features, based on your needs and period. Feel free to discuss with us any of your concerns. The receptionist or staff can monitor all the open issues from the guests and respond to them accordingly. Housekeepers can inform the reception for the jobs completed in each room, just with the push of a button. Push any kind of offer to your guests and increase your sales. Offers, no matter what, are always welcomed. Update your hotel menu, featuring your popular dishes along with seasonal specials, with the push of a button.

About

PolarPuffin is a cloud-based review analysis and improvement tool for independent hotels and hotel groups. It brings together guest reviews from Google, TripAdvisor and Booking, then uses Claude to identify recurring complaints and compliments in their original languages. Each week, it delivers a report with up to five practical, lower-cost changes, the hotel roles responsible and the reviews supporting each recommendation. Email alerts highlight urgent or emerging issues, while follow-up measurements compare complaint levels four and eight weeks after a change. The Hotel Pro plan also provides draft replies in each guest’s language and includes a hotel restaurant or beach club in the same report. Hotel teams use PolarPuffin to turn online feedback into assigned operational actions and track whether those changes address recurring guest concerns.

Platforms Supported

Windows Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Hotels looking for a guest management platform

Audience

Hotel teams, including independent properties and hotel groups, that want to analyze guest reviews and turn recurring feedback into operational actions.

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Not Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

No images available

Pricing

$400 one-time payment
Free Version Not Supported
Free Trial Supported

Pricing

No information available.
Free Version Not Supported
Free Trial Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Not Supported

Training

Documentation Not Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Company Information

ATKEN Techniki
Founded: 2010
Greece
www.hoteleye.eu/

Company Information

Polargate
Spain
polarpuffin.com/en

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Categories

Categories

Hospitality Property Management Features

Built-in Accounting Supported
Catering Not Supported
CRM Not Supported
Employee Management Not Supported
Extended Stay Not Supported
Front Office Management Not Supported
GDS / OTA Integration Not Supported
Group Management Not Supported
Guest Experience (GEM) Not Supported
Housekeeping Management Not Supported
Loyalty Program Not Supported
Maintenance Management Supported
Marketing Automation Not Supported
Marketing Management Not Supported
Multi-Property Supported
Online Booking Supported
Point of Sale (POS) Supported
Reservations Management Not Supported
Reviews Management Not Supported
Single Property Not Supported
Vacation Rental Not Supported

Integrations

Booking.com Not Supported
Google Business Profile Not Supported
Tripadvisor Not Supported

Integrations

Booking.com Supported
Google Business Profile Supported
Tripadvisor Supported
Claim HotelEYE and update features and information
Claim HotelEYE and update features and information
Claim PolarPuffin and update features and information
Claim PolarPuffin and update features and information