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About

Hivency is an all-in-one solution that brings together influencers, consumers and brands around authentic consumer experiences. Generate brand awareness, UGCs, insights and conversions through influencer marketing and consumer reviews. The platform that brings together consumers and brands around authentic opinions. Promote the discovery of your products and increase your brand awareness thanks to the authenticity of the micro-influencers, brand ambassadors and consumer reviews. Build a strong brand image while creating an engaged community. We are committed to offer you a personalised support to ensure the success of each of your collaborations with influencers. From the very first use of our influence platform for the implementation of your strategy to the final stages of your campaign, you will be supported by two experts, an Influence Campaign Manager and a Customer Success Manager.

About

SmartCustomer is a comprehensive review management platform that helps brands to elevate their online presence by collecting, monitoring, and sharing brand and product reviews. Businesses use SmartCustomer to easily gather authentic feedback and surface them across the channels that matter most, resulting in expanded visibility and the development of vital trust signals for buyers and AI commerce. Beyond review management, SmartCustomer provides deep customer feedback insights and NPS metrics to help brands make data-driven decisions and improve customer satisfaction. As an official Google Review partner, the platform enables businesses to leverage ratings to boost ad conversions, helping them stand out in search and shopping results, and optimize total ad performance. SmartCustomer currently supports over 60K brands in building connections based on trust and transparency.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Enterprises interested in a platform to bring together influencers, consumers and brands around authentic consumer experiences

Audience

For businesses lookinh to source feedback and surface reviews across various channels

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

€15,000 per year
Free Version Not Supported
Free Trial Not Supported

Pricing

No information available.
Free Version Supported
Free Trial Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 5.0 / 5
ease 5.0 / 5
features 5.0 / 5
design 5.0 / 5
support 4.5 / 5

Pros & Cons from Real Users

Pros

  • Sitejabber is an online portal to find authentic reviews online business and services offered by different brand. I have been using Sitejabber to find different customer reviews and authenticity of the brand. It provide frequent scam alerts going on related to different brands so that you can save yourself from falling prey.
  • Sitejabber is intuitive and powerful to gain and showcase user experiences. It indirectly helps businesses to generate more leads. It can also extract feedback from social media platforms.

Cons

  • It is a great portal with a very good inventory of reviews across the services and businesses.
  • It worked great for me. Nothing to share about cons.

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Not Supported

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported

Company Information

Hivency
Founded: 2016
France
www.hivency.com/en/

Company Information

SmartCustomer
Founded: 2006
United States
www.smartcustomer.com

Alternatives

Alternatives

Tia

Tia

TIA Reviews Pte. Ltd.

Categories

Categories

Review Management Features

Campaign Management Supported
Dashboard Supported
Negative Feedback Management Supported
Response Management Supported
Review Monitoring Supported
Review Notification Supported
Review Request Supported
Sentiment Analysis Supported
Social Sharing Supported
White Label Not Supported

Integrations

BigCommerce Not Supported
Buy Real Media Not Supported
Cloutly Not Supported
Facebook Not Supported
Instagram Not Supported
Magento Not Supported
ProvenExpert.com Not Supported
QuickBooks Online Not Supported
Reviewsub Not Supported
Shopify Not Supported
X (Twitter) Not Supported

Integrations

BigCommerce Supported
Buy Real Media Supported
Cloutly Supported
Facebook Supported
Instagram Supported
Magento Supported
ProvenExpert.com Supported
QuickBooks Online Supported
Reviewsub Supported
Shopify Supported
X (Twitter) Supported
Claim Hivency and update features and information
Claim Hivency and update features and information
Claim SmartCustomer and update features and information
Claim SmartCustomer and update features and information