Helper

Helper

Netsmart Technologies
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About

Helper supports nearly every function a private practice might need. Our Support Experts have over 60 years of combined experience and are knowledgeable in not only our solution, but also the entire claim process. In fact, each of them provides Billing Services for clients and is a source of recommendations for how to improve our solution! In addition, Netsmart’s Innovation team invests over 10% of our revenue annually in continuing to improve our solutions. Helper is integrated with our OrderConnect solution, which offers the full clinical record and electronic prescription.

About

InSync Healthcare Solutions EHR/PM enables healthcare professionals to provide healthcare that is in compliance with regulatory requirements. This ONC-ATCB certified and CCHIT certified ambulatory EHR and practice management (PM) product is for both solo practices and larger multi-specialty locations. InSync offers a choice between purchasing an upfront license or using a web-based subscription. Because InSync integrates both PM and EHR, this system delivers a medical office solution that eliminates the need for duplicate records and provides management and workflow throughout the practice. Features such as scheduling calendars, e-prescribing, electronic claims submission, quick physical exam charts, and reconciliation reports allow InSync’s system to be adaptable to any practice’s needs. In addition to its features, the package offers an intuitive user interface that enables users to create their own custom fields and customized layouts.

Platforms Supported

Windows Supported
Mac Not Supported
Linux Not Supported
Cloud Not Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Supported
Mac Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Organizations in need of a Practice Management software

Audience

Tailored to mental health, substance abuse, Ob/Gyn, physical therapy, internal medicine, pediatrics and primary care specialties.

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version Not Supported
Free Trial Supported

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

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Reviews/Ratings

Overall 1.0 / 5
ease 1.0 / 5
features 1.0 / 5
design 1.0 / 5
support 2.0 / 5

Pros & Cons from Real Users

Pros

  • This product appears to be designed primarily for larger primary care practices. We are a pediatric rehabilitation practice, providing OT, PT and SLP. It has many bells and whistles which you cannot "turn off". Software is very rigid and not intuitive; has a mind of it's own and does not allow for customizations of any kind suitable for our practice. Customer service is mostly prompt but majority of support comes from India; representatives often do not have mastery of the English language. There has been a clear lack of understanding of the needs of our practice since day one, heightening our frustration and lengthening the overall support process. It has been a cycle of poor communication with inSync; appears that the left hand does not know what the right is doing and vice versa. Owner has gotten directly involved via weekly phone calls but progress continues to move along at a snail's pace. This product has cost our company revenue and significantly damaged our morale. Do not waste your time or money.

Cons

  • Cloud-based so you can apparently document from anywhere. When not being booted off the system, it was a plus.

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Not Supported

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported

Company Information

Netsmart Technologies
Founded: 1978
United States
www.helper.com

Company Information

InSync Healthcare Solutions
Founded: 2008
United States
www.insynchcs.com

Alternatives

DeVero

DeVero

Netsmart

Alternatives

Valant Behavioral Health EHR

Valant Behavioral Health EHR

Valant Medical Solutions
TherapyPM

TherapyPM

Amromed
athenaOne

athenaOne

athenahealth

Categories

Mental Health Supported
Therapy Supported

Categories

Mental Health Features

Appointment Reminders Supported
Appointment Scheduling Supported
Assessment & Treatment Plans Not Supported
Billing & Invoicing Supported
Claims Management Supported
E-Prescribing Supported
EDI Supported
EMR / EHR Supported
HIPAA Compliant Supported
Inpatient / Residential Not Supported
Multi-Provider Practice Supported
Patient Portal Not Supported
Personnel Management Not Supported
Progress Notes Supported
Single Provider Practice Supported

Mental Health Features

Appointment Reminders Supported
Appointment Scheduling Supported
Assessment & Treatment Plans Supported
Billing & Invoicing Supported
Claims Management Supported
E-Prescribing Supported
EDI Supported
EMR / EHR Supported
HIPAA Compliant Supported
Inpatient / Residential Supported
Multi-Provider Practice Supported
Patient Portal Supported
Personnel Management Not Supported
Progress Notes Supported
Single Provider Practice Supported

Electronic Medical Records (EMR) Features

Appointment Management Supported
Charting Supported
Compliance Tracking Supported
E-Prescribing Supported
E/M Coding Supported
Handwriting Recognition Supported
HIPAA Compliant Supported
Integrated Telehealth Not Supported
Meaningful Use Certified Supported
MIPS Certified Not Supported
ONC-ATCB Certified Supported
Patient Portal Supported
Self Service Portal Supported
Voice Recognition Supported

Medical Practice Management Features

Claims Management Supported
E-Prescribing Supported
EMR / EHR Supported
HIPAA Compliant Supported
Insurance Eligibility Verification Supported
Inventory Management Supported
Multi-Office Supported
Multi-Physician Supported
Patient Billing Supported
Patient Portal Supported
Patient Records Supported
Patient Registration Supported
Patient Scheduling Supported
Physician Scheduling Supported

Medical Transcription Features

Abbreviation Expansion Supported
Archiving & Retention Supported
Audio File Management Supported
Audio Transmission Supported
Customizable Macros Supported
Transcription Reporting Supported
Voice Capture Supported
Voice Recognition Supported

Telemedicine Features

Appointment Reminders Supported
Appointment Scheduling Supported
Chat / Messaging Supported
E-Prescribing Supported
For Medical Purposes Supported
HIPAA Compliant Supported
Multi-Provider Practice Supported
Online Forms Not Supported
Patient Queue Management Supported
Practice Management Supported
Remote Treatment Plans Not Supported
Teleradiology Not Supported
Video Conferencing Supported

e-Prescribing Features

Clinical Alerts Not Supported
Drug Reference Database Supported
Electronic Prior Authorization Not Supported
EPCS Supported
Formulary Management Not Supported
Medication History Supported
Prescription Cancellation Not Supported
Prescription Renewals Supported
Refill Management Supported

Integrations

IAL (InterActive Lab) Not Supported
Relatient Not Supported
Service Center Not Supported
Zoom Not Supported

Integrations

IAL (InterActive Lab) Supported
Relatient Supported
Service Center Supported
Zoom Supported
Claim Helper and update features and information
Claim Helper and update features and information
Claim InSync Healthcare Solutions and update features and information
Claim InSync Healthcare Solutions and update features and information