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About

With HelpSquad, you will never miss a lead again. Our chat agents will capture leads around-the-clock. When you sign up for HelpSquad, our team will work to gain an in-depth understanding of your business and then use that information to provide your customers with unmatched support. We can answer your customers’ questions in real-time and convert inquiries into sales. If you want your team to manage chats during business hours, our agents can handle nights and weekends, no problem! We’ll even be available if your team misses a chat. We’re up to 50x cheaper than hiring a full-time receptionist! HelpSquad 24-7 managed live chat service starts at as little as $185/month! Our vision is to bring superior, affordable, and tailored 24/7 customer service to every business, regardless of size or industry. We’ll train chat support agents assigned to your business for you. You’ll also have the comfort of knowing that they will be there to provide your customers with around-the-clock support.

About

Values-based support teams that align with your brand. A toolkit for growing companies. We custom-build a team to match your culture, your customer, and your business needs. Then we layer on the training, tools, customer insights, and more so your operation scales with quality and efficiency. Need help vetting your latest release? Our global network of Software QA professionals can help you meet release deadlines with peace of mind and ensure that your apps and website remain bug-free. We protect your brand like it’s our own. Our moderation associates and trust & safety specialists don’t just support your team, they become an extension of it, enforcing your community guidelines in any language and time zone. Regression and snapshot testing, refactor tests. System integration, functional, exploratory, and black box testing. User acceptance testing and localization testing. Policy and workflow consulting and online risk abatement.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Companies searching for a solution to outsource chat support experts to improve their support services

Audience

Companies and businesses seeking a solution to outsource chat agents to improve their customer support services

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported

Support

Phone Support Not Supported
24/7 Live Support Supported
Online Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

$185 per month
Free Version Not Supported
Free Trial Supported

Pricing

$10 per hour
Free Version Not Supported
Free Trial Not Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Supported
Webinars Supported
Live Online Not Supported
In Person Supported

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Company Information

HelpSquad
Founded: 2014
United States
helpsquad.com

Company Information

PartnerHero
www.partnerhero.com

Alternatives

Alternatives

PractiTest

PractiTest

H.S PractiTest
Testim

Testim

Tricentis

Categories

Managed Live Chat Supported

Categories

Managed Live Chat Supported

Integrations

Facebook Messenger Supported
Freshchat Not Supported
Freshdesk Not Supported
Front Not Supported
Google Workspace Not Supported
Gorgias Not Supported
Help Scout Not Supported
Intercom Not Supported
LiveChat Not Supported
Salesforce Not Supported
Zendesk Not Supported

Integrations

Facebook Messenger Not Supported
Freshchat Supported
Freshdesk Supported
Front Supported
Google Workspace Supported
Gorgias Supported
Help Scout Supported
Intercom Supported
LiveChat Supported
Salesforce Supported
Zendesk Supported
Claim HelpSquad and update features and information
Claim HelpSquad and update features and information
Claim PartnerHero and update features and information
Claim PartnerHero and update features and information