HelpHub

HelpHub

Amplitude
Theum

Theum

Theum AG
+
+

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About

HelpHub allows you to show help documents, AI-generated Instant Answers, and more to users anywhere in your app. With HelpHub, your users can get unstuck and get the help they need without exiting your app's flow. Because of this, when HelpHub is adopted, our customers typically see their conversion rates increase. To make help documents and Instant Answers searchable, HelpHub uses semantic search. Semantic search matches on not just the words themselves, but on the meaning of words — this allows your users to search for a non-exact phrase, and still get results. This is very powerful — for example, users often don't know the exact terminology of your app. If they enter something that's roughly along the lines of the terminology you use, they will often still get results that answer their question!

About

Theum is cutting-edge software that combines comprehensive knowledge management technology with the power of generative AI to create the ultimate platform for automating and controlling your organization’s knowledge flows and realizing the maximum value of your knowledge assets. - Automate complex requirements for aggregating, curating, synchronizing, securing, converting, publishing, and delivering knowledge from every silo - Enable fast retrieval of the exact, detailed knowledge needed for any task with state-of-the-art, multilingual semantic search enhanced with one-of-a-kind, intelligent context guidance - Empower users with the analytical power of ChatGPT, ready-to-use with a few clicks and seamlessly integrated with your knowledge - Improve knowledge quality and impact by measuring user engagement, access patterns, trending needs, knowledge hotspots, and more - Eliminate unscalable AI development, uncontrolled knowledge flows, and the risk of unapproved knowledge

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Supported
Mac Not Supported
Linux Supported
Cloud Supported
On-Premises Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Companies looking for a GPT-powered Chatbot solution for any site

Audience

Knowledge Managers, Customer support, Product Manuals, Policies and Procedures, Compliance,FAQ, Guidelines, GRC, Compliance, Import-Export, R&D, Legal

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Not Supported

API

Offers API Supported

Screenshots and Videos

Screenshots and Videos

Pricing

$50 per month
Free Version Supported
Free Trial Not Supported

Pricing

$990 per month
Depending on number of processed documents. Starts from ~ $990 per month.
Free Version Not Supported
Free Trial Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 5.0 / 5
ease 4.4 / 5
features 4.6 / 5
design 4.2 / 5
support 5.0 / 5

Pros & Cons from Real Users

Pros

  • High quality in HTML5 formatting and publishing. Powerful search engine. Very easy to use for authors and publishers. Easy to administer and configure. Support is very quick and of high quality.
  • I do like everything what Theum provides. And the best are the people behind Theum, they are more than professional.
  • Siemens Energy AG is a globally operating energy company that uses the Theum application. This software can be easily integrated into a cloud-based IT infrastructure and supports both state of the art sign on technologies and separation of duties in compliance with standard IT security guidelines. The application is stable, performant and offers a wide range of features in the front end as well as in the back end. By using Theum, several company departments at Siemens Energy can publish their content internally very efficiently.
  • Easy to use with delivering answers to questions, no longer lists of documents. in the past with ECM you had to open every document in a hit list to check if the content suits your questions. This is dramatically different with Theum, combining suitable text segments via semantic search and AI algorithms.
  • The documents come from different sources, nevertheless the correct ones are found. The search time is relevantly shorter, the results are relevantly better. The costs can be quickly amortized through optimization potential. The employees love Theum.

Cons

  • First installation was a little cumbersome, but release updates are easy.
  • Nothing what could be written about. No cons from us as users and customers
  • Manufacturer support for software updates is required.
  • Pricing could be a little bit more flexible for small users. The web connector could be easier to implement.
  • The use of Theum requires a change in the corporate culture. The use of AI brings fear and uncertainty. Employees have to be introduced slowly. Not the technology, the culture is the challenge.

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Not Supported

Company Information

Amplitude
United States
www.command.ai/helphub/

Company Information

Theum AG
Founded: 2015
Germany
www.theum.com

Alternatives

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Medical ChatBot

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Shelf.io
Sana

Sana

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Categories

Chatbot Supported

Categories

AI Tools Supported
Chatbot Supported
Content Management Supported
Enterprise Search Supported
Onboarding Supported

Chatbot Features

Call to Action Not Supported
Context and Coherence Supported
Human Takeover Not Supported
Inline Media / Videos Not Supported
Machine Learning Supported
Natural Language Processing Supported
Payment Integration Not Supported
Prediction Not Supported
Ready-made Templates Not Supported
Reporting / Analytics Not Supported
Sentiment Analysis Not Supported
Social Media Integration Not Supported

Content Management Features

Audio Content Supported
Customizable Templates Not Supported
Document Indexing Supported
E-forms Not Supported
Full Text Search Supported
Image Editor Not Supported
SEO Management Not Supported
Text Editor Not Supported
Version Control Not Supported
Video Content Supported
Website Management Supported

Document Management Features

Access Controls Not Supported
Archiving & Retention Not Supported
Collaboration Tools Not Supported
Compliance Tracking Not Supported
Document Archiving Not Supported
Document Assembly Not Supported
Document Capture Not Supported
Document Conversion Supported
Document Delivery Supported
Document Indexing Supported
Document Retention Not Supported
Electronic Signature Not Supported
Email Management Not Supported
File Recovery Not Supported
File Type Conversion Supported
Forms Management Not Supported
Full Text Search Supported
Offline Access Not Supported
Optical Character Recognition Supported
Print Management Not Supported
Version Control Not Supported

Enterprise Search Features

AI / Machine Learning Supported
eDiscovery Supported
Faceted Search / Filtering Supported
Full Text Search Supported
Fuzzy Search Supported
Indexing Supported
Text Analytics Supported

Knowledge Management Features

Artificial Intelligence (AI) Supported
Cataloging / Categorization Supported
Collaboration Not Supported
Content Management Supported
Decision Tree Not Supported
Discussion Boards Not Supported
Full Text Search Supported
Knowledge Base Management Supported
Self Service Portal Supported

Onboarding Features

Course Management Not Supported
Document Management Not Supported
E-Verify / I-9 Forms Not Supported
Electronic Forms Not Supported
Electronic Signature Not Supported
Employee Handbook Supported
Employee Portal Supported
File Management Not Supported
Job Description Management Not Supported
Orientation Management Not Supported
Self Service Portal Supported
Task Management Not Supported
Tax Forms Not Supported
Training Management Not Supported

Integrations

Algolia Supported
Bubble Supported
ChatGPT Plus Not Supported
ChatGPT Pro Not Supported
Confluence Not Supported
Document360 Supported
Dropbox Not Supported
Freshdesk Supported
GitBook Supported
Google Drive Not Supported
HCL Domino Not Supported
Heysquid Not Supported
Intercom Supported
Microsoft 365 Not Supported
Microsoft OneDrive Not Supported
Microsoft Teams Not Supported
Netlify Supported
SAP HANA Not Supported
Wix Supported
YouTube Supported

Integrations

Algolia Not Supported
Bubble Not Supported
ChatGPT Plus Supported
ChatGPT Pro Supported
Confluence Supported
Document360 Not Supported
Dropbox Supported
Freshdesk Not Supported
GitBook Not Supported
Google Drive Supported
HCL Domino Supported
Heysquid Supported
Intercom Not Supported
Microsoft 365 Supported
Microsoft OneDrive Supported
Microsoft Teams Supported
Netlify Not Supported
SAP HANA Supported
Wix Not Supported
YouTube Not Supported
Claim HelpHub and update features and information
Claim HelpHub and update features and information
Claim Theum and update features and information
Claim Theum and update features and information