BMC Helix Digital WorkplaceBMC Software
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HelixMicroMetrics
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Related Products
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About
Interact with channels that can be configured for more value-added experiences. No matter what channel you choose, integrated intelligent knowledge capabilities help you readily locate information to maintain productivity and job satisfaction. Employees expect to use modern tools to do their jobs, from anywhere, at any time, on any device. With BMC Helix Digital Workplace, employees can use multiple channels to find information, request services, and solve problems. Fully supported and embedded cognitive virtual agent delivers a personalized and intelligent end-user experience delivered to you. BMC Helix Virtual Agent understands your questions in the natural language of your choice.
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About
Helix uses conversational data collection to engage with all of your guests throughout their stay, gathering important information and providing a contactless communication experience. Designed specifically for frontline staff, Helix automatically sorts comments and requests based on sentiment and subject, escalating those that require immediate attention. Work as a team in real-time to recover guests while they are still on the property. Helix offers multiple notification channels, task assignment, and SMS-based collaboration. From check-in to check-out, Helix automates the experience so you can focus on what matters; promoting additional services, generating positive reviews, and increasing transient occupancy.
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Audience
Consumer-like experiences platform that helps organizations
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Audience
Customer experience platform for hotels wanting to create memorable experiences, unravel missed in-stay service opportunities and cultivate deep-rooted relationships with loyal guests
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Support
Phone Support
24/7 Live Support
Online
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Support
Phone Support
24/7 Live Support
Online
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API
Offers API
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API
Offers API
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Screenshots and Videos |
Screenshots and Videos |
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Pricing
No information available.
Free Version
Free Trial
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Pricing
No information available.
Free Version
Free Trial
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Reviews/
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Reviews/
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Training
Documentation
Webinars
Live Online
In Person
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Training
Documentation
Webinars
Live Online
In Person
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Company InformationBMC Software
Founded: 1980
United States
www.bmc.com/it-solutions/bmc-helix-digital-workplace.html
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Company InformationMicroMetrics
Founded: 2013
Canada
micrometrics.com/hospitality/
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Alternatives |
Alternatives |
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Categories |
Categories |
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Digital Workplace Features
Activity / News Feed
Calendar Management
Chat / Messaging
Content Management
Document Management
Employee Directory
File Sharing
Knowledge Management
Surveys & Feedback
Task Management
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Integrations
BMC Helix Enterprise Service Management
BMC Helix Operations Management
BMC HelixGPT
Swish.ai
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Integrations
BMC Helix Enterprise Service Management
BMC Helix Operations Management
BMC HelixGPT
Swish.ai
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