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About

Haptik is one of the world’s largest Conversational AI companies, having reached over 100 million devices, and processed over 2 billion conversations to date. The company’s intelligent virtual assistant solutions enable Fortune 500 brands globally to enhance customer experience while saving costs and increasing sales. Haptik has been the recipient of several industry accolades, including the Frost & Sullivan Award for Conversational AI Company of the Year 2018, and recognition as one of the Top 25 AI Companies in the World 2018 by AI Time Journal. Haptik’s leading clients and partners include Samsung, Oyo Rooms, KFC, Coca-Cola, Tata Group, Club Mahindra, Zurich Insurance among others. Haptik is a part of the Reliance group of companies, who acquired a majority stake in the company in a $100 million deal in April 2019.

About

Parloa is an AI agent platform designed to help businesses manage customer conversations instantly across high-volume support environments. It helps companies reduce wait times by using AI agents that can handle millions of conversations in any language. The platform is built to create personalized customer experiences, resolve issues faster, and improve engagement over time. Parloa supports use cases across financial services, utilities, ecommerce, retail, healthcare, media, entertainment, and information technology. Businesses can use it for tasks such as appointment scheduling, refunds, recommendations, ID checks, billing questions, password resets, order support, and patient assistance. With tools for designing, testing, scaling, optimizing, securing, and integrating AI agents, Parloa helps organizations turn customer support into stronger customer relationships.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Companies that want a powerful chatbot

Audience

Parloa is best suited for enterprises, customer service teams, contact centers, financial institutions, healthcare organizations, utilities, retailers, IT teams, and other high-volume businesses that need scalable AI agents for customer conversations, support automation, and relationship-focused service

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Haptik
Founded: 2013
India
www.haptik.ai/

Company Information

Parloa
Founded: 2018
Germany
www.parloa.com

Alternatives

Freshchat

Freshchat

Freshworks

Alternatives

Cognigy.AI

Cognigy.AI

NiCE Cognigy
Yellow.ai

Yellow.ai

Bitonic Technology Labs

Categories

Categories

Conversational AI Features

Code-free Development
Contextual Guidance
For Developers
Intent Recognition
Multi-Languages
Omni-Channel
On-Screen Chats
Pre-configured Bot
Reusable Components
Sentiment Analysis
Speech Recognition
Speech Synthesis
Virtual Assistant

Chatbot Features

Call to Action
Context and Coherence
Human Takeover
Inline Media / Videos
Machine Learning
Natural Language Processing
Payment Integration
Prediction
Ready-made Templates
Reporting / Analytics
Sentiment Analysis
Social Media Integration

Integrations

Salesforce
Zendesk
Avaya Aura
Facebook
Facebook Messenger
Freshcaller
Freshdesk
Genesys Cloud CX
HubSpot CRM
HubSpot Service Hub
Operata
Sell.Do
ServiceNow
Shopify
Twilio
WhatsApp
Zoho SalesIQ

Integrations

Salesforce
Zendesk
Avaya Aura
Facebook
Facebook Messenger
Freshcaller
Freshdesk
Genesys Cloud CX
HubSpot CRM
HubSpot Service Hub
Operata
Sell.Do
ServiceNow
Shopify
Twilio
WhatsApp
Zoho SalesIQ
Claim Haptik and update features and information
Claim Haptik and update features and information
Claim Parloa and update features and information
Claim Parloa and update features and information