Happ EX Platform vs. Medallia Comparison


Happ EX Platform Happ Consulting Services	Medallia	+	+
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		Related Products SurveySparrow Transform organizations into brands by refining experiences with SurveySparrow. The experience management platform helps create not only engaging surveys but assists in closing the feedback loop efficiently. Supporting 70+ languages and dedicated NPS and Customer experience modules help better understand customer loyalty. SurveySparrow enables business organizations to collect feedback via a chat-like interface, gain insights, and make data-driven decisions to improve products, services, and customer experience. Set up automation and manage feedback with the in-built Ticket management tool. Monitor and manage online reviews efficiently with the Reputation management module. Join the bandwagon of 100k+ customers in 149 countries to deliver delightful customer experiences. 2,990 Ratings Visit Website Sogolytics Sogolytics delivers speed, clarity, and scale through a powerful platform built for enterprise teams managing customer journeys and employee engagement surveys. Sogolytics streamlines the entire feedback cycle, from intelligent survey creation to real-time dashboards and automated text analysis. Whether your team is using the customer experience platform, employee engagement software, or the free survey maker, Sogolytics provides intuitive features, powerful analytics, and unmatched customization. Design sophisticated customer experience management flows in minutes. Automatically adapt questions based on logic and earlier responses. Pre-fill messaging based on user data. Then, visualize the results immediately. With sentiment analysis, turnkey reports, and real-time dashboards, your team can go from data to decisions in record time. Sogolytics’ survey software has a refreshingly human support model, available 24/7 and whenever you need a partner, not just a platform. 863 Ratings Visit Website ThriveSparrow ThriveSparrow is an employee experience platform tailored for HR professionals. ThriveSparrow seeks to transform the workplace into a thriving ecosystem where employee experience meets organizational growth. What sets ThriveSparrow apart is its seamless combination of user experience, actionable insights, and holistic employee engagement features. At the heart of ThriveSparrow is the engagement surveys module, offering a wide range of customizable surveys, including wellness and pulse surveys. These tools allow HR professionals to monitor engagement and satisfaction of their workforce effectively. Its peer recognition module, Kudos which is far more than just a platform for employee recognition; is an integrated system that correlates with performance metrics, offering a 360-degree view of each employee's contributions. Another standout feature is the actionable analytics dashboard and org-wide employee engagement score heatmap. 17 Ratings Visit Website Jotform Trusted by over 25 million users, Jotform is an all-in-one, no-code platform that simplifies data collection, automation, and online sales. Using its drag-and-drop Form Builder, businesses can create customized forms and surveys to collect leads, payments, and e-signatures. With 10,000+ templates and advanced features like conditional logic and 200+ integrations, Jotform streamlines workflows. Jotform's AI-powered Agents provide real-time customer support, guiding users through form submissions, answering questions, and ensuring a smooth experience while reducing manual intervention. These AI agents learn from interactions to improve responses, enhancing efficiency and customer satisfaction. The platform also includes a Store Builder to sell products and services, accept payments through 30+ gateways, and tools like Approvals and Report Builder to automate workflows and generate actionable insights. 7,483 Ratings Visit Website SurveyLegend SurveyLegend is the next generation of online surveys — engaging, platform-independent, & beautiful. We empower companies - large & small - & individuals, to create mobile-friendly, gorgeous surveys. Create great-looking surveys, forms, polls, voting, questionnaires, NPS, customer satisfaction, customer experience, employee satisfaction surveys... on your computer or tablet, customize the look of your survey however you like, & display collected data with eye-catching and insightful graphics. Creating questionnaires is done simply by drag & drop, & you don't need to be a market research expert to use our tool. It has never been this easy to listen to customer demand, measure customer or employee satisfaction, manage client experience, or maintaining student & employee engagement. SurveyLegend has users all over the world, from amazing companies like L'Oréal, Universal, Harvard, Greenpeace, Airbnb, Sony, CocaCola, Roche, to awesome start-up companies and individuals. 1,852 Ratings Visit Website Haystack Haystack is a modern, easy-to-use intranet that connects everyone in your organization to the people, information, and resources they need to thrive. Automated multi-channel delivery ensures your most important messages cut through the noise and reach everyone at the right place and the right time. No-code customization and a modular design make it easy to keep key resources, knowledge, and organizational culture in the spotlight. Smart, integrated search empowers employees to spend less time searching for information, and more time making progress toward goals. A dynamic company directory and rich employee profiles make colleagues across the world feel like they’re right across the hall. With customizable iOS and Android mobile apps, Slack and Microsoft Teams integrations, and an intuitive design employees love, Haystack brings an outstanding digital employee experience to your entire workforce, no matter where their work takes them. 240 Ratings Visit Website Motivosity Motivosity is an employee recognition and rewards platform that helps companies build stronger culture, increase engagement, and foster connection. From peer-to-peer appreciation to manager bonuses, milestone celebrations, and lifestyle rewards, Motivosity makes it easy to show gratitude at scale. Employees can redeem rewards through Amazon, PayPal, branded swag, and more. HR teams get tools for surveys, engagement tracking, and analytics—all integrated with Slack, Teams, ADP, Workday, and most HRIS platforms. It’s simple to use, quick to implement, and drives real results: Motivosity customers see lower turnover, higher eNPS, and deeper peer connection. With customizable rewards, lifestyle spending accounts, and built-in feedback tools like MV6, Motivosity gives HR leaders a modern way to support employee well-being, boost morale, and build cultures of gratitude that actually stick. 4,214 Ratings Visit Website Darwinbox Darwinbox is an AI-powered, mobile-first HCM platform that streamlines the complete employee lifecycle on a single, intuitive interface. It simplifies and automates core HR processes including recruitment, performance management, payroll, analytics, and more. Designed for global and rapidly growing organizations, Darwinbox combines advanced AI capabilities with scalable workflows to manage complex workforce structures effortlessly. Trusted by over 1,000 enterprises worldwide, including JSW, Starbucks, Lulu Group, HDFC Bank, Gokongwei Group, and Singlife, Darwinbox empowers HR teams and employees with a seamless digital experience that drives productivity and engagement. 806 Ratings Visit Website Axero Your organization is unique, so shouldn't your intranet be, too? Axero streamlines knowledge, communication, and collaboration in one digital hub tailored to how your teams actually work. Combining the speed of an out-of-the-box solution with the flexibility of a custom platform, you get a digital headquarters that feels 100% you. Maximize ROI through Customization: Configure workflows, structure, and design to match your specific organizational goals. Preserve IT Resources: Achieve granular control with the in-house experience without distracting your IT team from core projects. Hyper-Relevant Communication: From AI tools to role-based permissions, ensure employees only see the info they need to succeed. Seamless Integration: Connect your existing ecosystem with 500+ REST APIs and integrate with the tools you use today. Not one Axero intranet is the same and that's because every workplace is different. Increase productivity and efficiency with an intranet that works for you! 208 Ratings Visit Website Nectar Build culture and guide employee behavior with Nectar Recognition software. Help employees feel valued, connected and engaged no matter where they work. Build camaraderie and celebrate wins both big and small consistently. Our customers improve culture, retention and renew year over due to the positive results. Our recognition & rewards platform enables everyone (peer to peer & manager to employees alike) to send meaningful recognition rooted in core values. Nectar has the most extensive rewards catalog so users can choose from company branded swag, Amazon products, gift cards or custom reward types. Integrate with your other tools like Slack and Teams to make sending recognition easy. We support top organizations like SHRM, MLB, Redfin, Heineken and more. 8,582 Ratings Visit Website
About A successful Customer Experience program does much more than drive short-term, tactical business improvements. It also aids strategic planning and the long-term actions that ultimately deliver a higher return on investment. Happ helps you measure the right customer experiences so you can increase: customer retention, employee engagement and revenue. Customer experience management drives improved business performance. Understanding your customers’ expectations and what is crucial to their satisfaction helps you set priorities and reduces investment risk. HAPP customer experience management platform features. Digital surveys: Send surveys through alternative digital channels to optimise response rates. Fully automated: Insight collection process triggered by transactions, enabled by simple integrations. Machine learning: Ask the right question to the right customer at the right time – no more frustrated customers and poor survey experiences.	About Medallia allows you to thoughtfully and systematically engage your users with targeted, in-the-moment surveys across digital and traditional touchpoints. Our easily implemented survey solutions ensure you're gathering relevant, actionable data to make measurable customer impact. Once the customer survey data is collected, Medallia's AI technology uses machine learning to analyze structured and unstructured data to uncover sentiment, find commonalities, predict behavior, anticipate needs and prescribe actions to improve experiences. Build the most effective surveys for your customer journeys. Rapidly manage change and innovation to every aspect of your experience management program—from design to emails, questions and translations—with sophisticated targeting logic, flexible conditioning and distribution. Medallia surveys allow you to
Platforms Supported Windows Mac Linux Cloud On-Premises iPhone iPad Android Chromebook	Platforms Supported Windows Mac Linux Cloud On-Premises iPhone iPad Android Chromebook
Audience For companies that need software to streamline employment management	Audience Companies of all sizes that want a customer experience management solution
Support Phone Support 24/7 Live Support Online	Support Phone Support 24/7 Live Support Online
API Offers API	API Offers API
Screenshots and Videos View more images or videos	Screenshots and Videos View more images or videos
Pricing No information available. Free Version Free Trial	Pricing No information available. Free Version Free Trial
Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software	Reviews/Ratings Overall 5.0 / 5 ease 5.0 / 5 features 4.0 / 5 design 5.0 / 5 support 5.0 / 5 Read all reviews
Training Documentation Webinars Live Online In Person	Training Documentation Webinars Live Online In Person
Company Information Happ Consulting Services Founded: 2015 United Kingdom www.happcons.com	Company Information Medallia Founded: 2001 United States www.medallia.com
Alternatives Happ CX Platform Happ Consulting Services	Alternatives CheckMarket
Expressyon DYMENSION	NICE CXone Mpower NICE
HSD Metrics Platform HSD Metrics	Semeon Analytics
TeamEcho	Sphinx iQ3 Le Sphinx
Medallia View All	Industrytics View All
Categories Employee Engagement	Categories 360 Degree Feedback Complaint Management Customer Experience Customer Journey Mapping Tools Customer Satisfaction Employee Engagement Experience Orchestration Journey Orchestration NPS Product Management Qualitative Data Analysis Survey Text Mining Unstructured Data Analysis
	Employee Engagement Features Benchmarking Cultural Alignment Employee Awards Employee Guides Employee Recognition Feedback Management Goal Management Health & Wellness Programs Performance Management Pulse Surveys Show More Features 360 Degree Feedback Features Dashboard Feedback / Surveys Progress Tracking Question Library Rater Selection Self Service Portal Supports External Reviewers Complaint Management Features Case Management Complaint Classification Corrective Actions (CAPA) Customer Complaint Tracking Feedback Management Forms Management Issue Tracking Quality Assurance Management Routing Self Service Portal Social Media Monitoring Survey Management Customer Experience Features Action Management Analytics Customer Segmentation Dashboard Feedback Management Knowledge Management Multi-Channel Collection Sentiment Analysis Survey Management Text Analysis Trend Analysis Customer Journey Mapping Tools Features Action Management Attribution Modeling Behavioral Analytics Collaboration Customer Profiles Data Import / Export Predictive Analytics Surveys & Feedback Templates Customer Satisfaction Features 360 Degree Feedback Analytics Call Reporting Complaint Monitoring Feedback Collection Survey Management Product Management Features Collaboration Feedback Collection Idea Management Milestone Tracking Prioritization Product Roadmapping Release Management Requirements Management Resource Management Workflow Management Qualitative Data Analysis Features Annotations Collaboration Data Visualization Media Analytics Mixed Methods Research Multi-Language Qualitative Comparative Analysis Quantitative Content Analysis Sentiment Analysis Statistical Analysis Text Analytics User Research Analysis Survey Features Custom Survey URLs Data Analysis Tools Email Marketing Mobile Survey Offline Response Collection Paper Survey Question Branching Question Library Site Intercept Survey Skip Logic Supports Audio / Images / Video Text Mining Features Boolean Queries Document Filtering Graphical Data Presentation Language Detection Predictive Modeling Sentiment Analysis Summarization Tagging Taxonomy Classification Text Analysis Topic Clustering
Integrations AWS Marketplace Acoustic Tealeaf BOSCO Cendyn CMS Cendyn Loyalty Cendyn Revintel Compete Club Management CorralData Crossbeam Decibel Dimension Labs Kapiche Marketo Nango Pandium Quaeris Salesforce Slack Thematic Topbox Show More Integrations	Integrations AWS Marketplace Acoustic Tealeaf BOSCO Cendyn CMS Cendyn Loyalty Cendyn Revintel Compete Club Management CorralData Crossbeam Decibel Dimension Labs Kapiche Marketo Nango Pandium Quaeris Salesforce Slack Thematic Topbox Show More Integrations View All 33 Integrations
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