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About

Hapax is a purpose-built, native AI platform designed specifically for banks and credit unions, transforming how financial institutions access knowledge, execute workflows, and operate in highly regulated environments. Unlike generic AI tools layered onto legacy systems, Hapax is built from the ground up as a single-tenant solution that integrates directly with an institution’s internal data, documentation, and processes, creating a fully customized “Intelligence Core” unique to each organization. It leverages over a decade of proprietary financial data, including thousands of documents, conversations, and regulatory materials, to deliver accurate, context-aware insights and responses tailored to industry requirements. It combines generative AI with multi-agent workflows capable of automating complex, institution-specific operations such as compliance validation, fraud detection, policy creation, and decision support, while maintaining strict governance and auditability.

About

We provide frictionless voice authentication and fraud prevention for contact centers at credit unions and community banks to dramatically improve performance in three areas. Illuma is our flagship voice biometrics product, built on state-of-the-art signal processing, AI, and machine learning technologies. Our frictionless voice authentication system works in the background to rapidly and seamlessly validate the identity of callers during contact center conversations. We help community financial institutions keep fraudsters at bay and prevent account takeovers with voice biometrics technology that can’t be replicated or fooled. Our technology is purpose-built for CFIs to be affordable, effective, secure, easy to deploy, and simple to use. This system allows agents to reduce the part of the call that tends to cause the most frustration and delays, enabling them to help callers with their questions, concerns, and transactions faster.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Banks and credit unions that need a secure, AI-driven system to automate operations, manage compliance, and leverage institutional knowledge at scale

Audience

Credit management companies in search of a tool offering real-time voice authentication and fraud prevention solutions

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

$2.50 per credit
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Hapax
Founded: 2024
United States
www.askhapax.ai/

Company Information

Illuma
Founded: 2016
United States
illuma.cx/

Alternatives

Alternatives

FraudXchange

FraudXchange

ThreatAdvice

Categories

Categories

Integrations

HubSpot CRM
Model Context Protocol (MCP)
Salesforce
Slack

Integrations

HubSpot CRM
Model Context Protocol (MCP)
Salesforce
Slack
Claim Hapax and update features and information
Claim Hapax and update features and information
Claim Illuma and update features and information
Claim Illuma and update features and information