HaloPSA

HaloPSA

Halo Service Solutions
Thread

Thread

Thread Magic
+
+

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About

HaloPSA is a modern and intuitive Professional Services Automation (PSA) solution, designed for Service Providers. With HaloPSA’s cloud platform, manage your entire business, modernise your customer experience and automate your service. As an all-inclusive platform, take advantage of all the features including Billing, Project Management, Reporting, time tracking and much more. Furthermore, take advantage of over 50 integrations to centralise your systems. Overall, HaloPSA is trusted by 100,000+ teams from 50+ countries, including global organisations such as Atos, NEC and Gijima.

About

Thread is an AI-powered Service Desk platform built for MSPs that delivers agentic triage, automation, and seamless chat experiences — all without code. Designed to deploy in under 30 minutes, Thread integrates instantly with your PSA tools like ConnectWise, Autotask, and HaloPSA. Its AI agents automate intake, categorize tickets, and generate recaps and time entries, saving technicians up to 19 minutes per request. With a unified inbox, teams can manage conversations from Teams, Slack, or Messenger in one responsive workspace. Thread boosts operational efficiency, cuts overhead, and transforms the client experience with faster resolutions and 1:1 or group chat support. It’s the fastest way to scale your MSP service desk while maintaining exceptional service quality.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Service Providers

Audience

Managed Service Providers (MSPs) seeking to automate ticket handling, triage, and chat workflows with AI to increase technician efficiency and service quality without adding overhead

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

$35 per user per month
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 5.0 / 5
ease 5.0 / 5
features 5.0 / 5
design 5.0 / 5
support 5.0 / 5

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Halo Service Solutions
Founded: 1994
United Kingdom
halopsa.com

Company Information

Thread Magic
Founded: 2019
United States
www.getthread.com

Alternatives

Alternatives

SysAid

SysAid

SysAid Technologies
Halo Service Desk

Halo Service Desk

Halo Service Solutions
HaloITSM

HaloITSM

Halo Service Solutions

Categories

Categories

MSP Features

Backup Management
Billing & Invoicing
CRM
Dashboard
Help Desk
Issue Management
Live Chat
Patch Management
Privileged Access Management (PAM)
Project Management
Remote Access
Remote Systems Monitoring
Scheduling

Professional Services Automation Features

Billing & Invoicing
Client Portal
Collaboration Tools
CRM
Document Management
Portfolio Management
Project Management
Proposal Generation
Quote Management
Resource Management
Time & Expense Tracking

Integrations

3CX
Azure DevOps Server
BeeCastle
BeyondTrust Remote Support
ConnectWise RMM
Facebook
FlexPoint
Heimdal Endpoint Detection and Response (EDR)
KIT.DOMAINS
LogMeIn Rescue
Microsoft Outlook
Microsoft Power BI
Microsoft System Center
MyGlue
Sage 300
Support Fusion
TimeZest
Voyced
Xero
n8n

Integrations

3CX
Azure DevOps Server
BeeCastle
BeyondTrust Remote Support
ConnectWise RMM
Facebook
FlexPoint
Heimdal Endpoint Detection and Response (EDR)
KIT.DOMAINS
LogMeIn Rescue
Microsoft Outlook
Microsoft Power BI
Microsoft System Center
MyGlue
Sage 300
Support Fusion
TimeZest
Voyced
Xero
n8n
Claim HaloPSA and update features and information
Claim HaloPSA and update features and information
Claim Thread and update features and information
Claim Thread and update features and information