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HaloPSA Halo Service Solutions 5.0 out of 5 stars	Thread Thread Magic
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HaloPSA	Thread
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HaloPSA: About HaloPSA is a modern and intuitive Professional Services Automation (PSA) solution, designed for Service Providers. With HaloPSA’s cloud platform, manage your entire business, modernise your customer experience and automate your service. As an all-inclusive platform, take advantage of all the features including Billing, Project Management, Reporting, time tracking and much more. Furthermore, take advantage of over 50 integrations to centralise your systems. Overall, HaloPSA is trusted by 100,000+ teams from 50+ countries, including global organisations such as Atos, NEC and Gijima.	Thread: About Thread is an AI-powered Service Desk platform built for MSPs that delivers agentic triage, automation, and seamless chat experiences — all without code. Designed to deploy in under 30 minutes, Thread integrates instantly with your PSA tools like ConnectWise, Autotask, and HaloPSA. Its AI agents automate intake, categorize tickets, and generate recaps and time entries, saving technicians up to 19 minutes per request. With a unified inbox, teams can manage conversations from Teams, Slack, or Messenger in one responsive workspace. Thread boosts operational efficiency, cuts overhead, and transforms the client experience with faster resolutions and 1:1 or group chat support. It’s the fastest way to scale your MSP service desk while maintaining exceptional service quality.
HaloPSA: Platforms Supported Windows Supported Mac Supported Linux Supported Cloud Supported On-Premises Not Supported iPhone Supported iPad Supported Android Supported Chromebook Not Supported	Thread: Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported
HaloPSA: Audience Service Providers	Thread: Audience Managed Service Providers (MSPs) seeking to automate ticket handling, triage, and chat workflows with AI to increase technician efficiency and service quality without adding overhead
HaloPSA: Support Phone Support Supported 24/7 Live Support Supported Online Supported	Thread: Support Phone Support Supported 24/7 Live Support Not Supported Online Supported
HaloPSA: API Offers API Supported	Thread: API Offers API Not Supported
HaloPSA: Screenshots and Videos View more images or videos	Thread: Screenshots and Videos View more images or videos
HaloPSA: Pricing $35 per user per month Free Version Not Supported Free Trial Supported	Thread: Pricing No information available. Free Version Supported Free Trial Not Supported
HaloPSA: Reviews/Ratings Overall 5.0 / 5 ease 5.0 / 5 features 5.0 / 5 design 5.0 / 5 support 5.0 / 5 Read all reviews	Thread: Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software
HaloPSA: Pros & Cons from Real Users Pros Modern and fluid interface, huge array of features and integrations, great support and constant regular and ongoing development at a very competitive price. The product is rather new, compared to other PSA products in the market. That does not stop it from being very complete in what it does. It includes a lot of features out of the box, and has a lot of integrations and API access to expand it even further. And when you have a suggestion that might help all of their customers, they will not hesitate to talk to you about it and implement it into the software. Great product, great consultancy! The interface is fast and being browser based is very good at being able to undo mistakes i make when working quickly in a high pressure environment. The layout is simple and clean but very effective and the ability to drag and drop is a nice touch which speeds things up. Support is generally excellent and always able to assist when i need to create a custom report at short notice. the reporting suite is also very good. You will benefit from investing as much time as possible to tailor your needs. It seems like the platform is constantly being developed and regular updates are provided which are relatively simple to follow as well. Having used several other ticket solutions in the past, i found Halo to be head and shoulders above the rest. HaloPSA is a flexible tool that works out of the box, but can be expanded to integrate with many other systems from Accounts apps like Sage and Xero to RMM tools like NinjaRMM and Datto. The support team and developers are excellent - always quick to respond to email or phone support with the fix there and then - if if a change, escalated and actioned promptly. Everything from a simple additional report to helping with a full database restore (due to our mistake) is handled professionally and in a friendly manner. Cons Can be tricky to get everything setup the way you want on your own but this is the case with any decent and comprehensive PSA system. Guided PS would be a good idea to make sure you get the best out of it. I personally wouldn't call anything a con in my experience with HaloPSA. If I were forced to call something out, it would be that you really require some consultancy to get the most out of your product. But honestly, that's with a lot of tools if you want to make the best out of their product. The only limitations i have is my own lack of time to develop our use of Halo... The product offers everything we need as an MSP at the moment. Development is fast - we struggle to keep up with the updates on our on-premise setup. That said, Halo support our version without pause and upgrades don't take long to complete, they just need to be done with the system offline.
HaloPSA: Training Documentation Supported Webinars Supported Live Online Supported In Person Supported	Thread: Training Documentation Supported Webinars Not Supported Live Online Not Supported In Person Not Supported
HaloPSA: Company Information Halo Service Solutions Founded: 1994 United Kingdom halopsa.com	Thread: Company Information Thread Magic Founded: 2019 United States www.getthread.com
HaloPSA: Alternatives SuperOps 4.5 out of 5 stars	Thread: Alternatives Vight
HaloPSA: Atera 4.8 out of 5 stars	Thread: Atera 4.8 out of 5 stars
HaloPSA: Vivantio 4.9 out of 5 stars	Thread: Support Fusion
HaloPSA: Vight	Thread: ManageEngine ServiceDesk Plus ManageEngine 5.0 out of 5 stars
HaloPSA: Thread Thread Magic View All	Thread: DeskDirector View All
HaloPSA: Categories MSP Supported Professional Services Automation Supported	Thread: Categories AI Service Management (AISM) Supported MSP Supported Service Desk Supported
HaloPSA: MSP Features Backup Management Not Supported Billing & Invoicing Supported CRM Supported Dashboard Supported Help Desk Supported Issue Management Supported Live Chat Supported Patch Management Not Supported Privileged Access Management (PAM) Not Supported Project Management Supported Remote Access Supported Remote Systems Monitoring Not Supported Scheduling Supported Show More Features Professional Services Automation Features Billing & Invoicing Supported Client Portal Supported Collaboration Tools Supported CRM Supported Document Management Supported Portfolio Management Supported Project Management Supported Proposal Generation Supported Quote Management Supported Resource Management Supported Time & Expense Tracking Supported
HaloPSA: Integrations AnyDesk Supported BeeCastle Supported BeyondTrust Remote Support Supported ConnectWise Cybersecurity Management Supported ConnectWise RMM Supported Dropsuite Supported GenticFlow Supported Jira Work Management Supported KashFlow Supported LogMeIn Rescue Supported Microsoft Azure Supported Microsoft Exchange Supported Microsoft System Center Supported Sage Accounting Supported Salesforce Supported Scopable Supported Strategy Overview Supported Support Fusion Supported TechSavve RMM Supported TimeZest Supported Show More Integrations View All 74 Integrations	Thread: Integrations AnyDesk Not Supported BeeCastle Not Supported BeyondTrust Remote Support Not Supported ConnectWise Cybersecurity Management Not Supported ConnectWise RMM Not Supported Dropsuite Not Supported GenticFlow Not Supported Jira Work Management Not Supported KashFlow Not Supported LogMeIn Rescue Not Supported Microsoft Azure Not Supported Microsoft Exchange Not Supported Microsoft System Center Not Supported Sage Accounting Not Supported Salesforce Not Supported Scopable Not Supported Strategy Overview Not Supported Support Fusion Not Supported TechSavve RMM Not Supported TimeZest Not Supported Show More Integrations View All 3 Integrations
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