HaloPSA

HaloPSA

Halo Service Solutions
Thread

Thread

Thread Magic
+
+

Related Products

  • Atera
    2,094 Ratings
    Visit Website
  • SuperOps
    223 Ratings
    Visit Website
  • Planview AdaptiveWork
    714 Ratings
    Visit Website
  • Wrike
    7,611 Ratings
    Visit Website
  • Project Insight
    121 Ratings
    Visit Website
  • Kantata
    2,276 Ratings
    Visit Website
  • Planfix
    57 Ratings
    Visit Website
  • Josys
    246 Ratings
    Visit Website
  • Striven
    234 Ratings
    Visit Website
  • Runn
    37 Ratings
    Visit Website

About

HaloPSA is a modern and intuitive Professional Services Automation (PSA) solution, designed for Service Providers. With HaloPSA’s cloud platform, manage your entire business, modernise your customer experience and automate your service. As an all-inclusive platform, take advantage of all the features including Billing, Project Management, Reporting, time tracking and much more. Furthermore, take advantage of over 50 integrations to centralise your systems. Overall, HaloPSA is trusted by 100,000+ teams from 50+ countries, including global organisations such as Atos, NEC and Gijima.

About

Thread is an AI-powered Service Desk platform built for MSPs that delivers agentic triage, automation, and seamless chat experiences — all without code. Designed to deploy in under 30 minutes, Thread integrates instantly with your PSA tools like ConnectWise, Autotask, and HaloPSA. Its AI agents automate intake, categorize tickets, and generate recaps and time entries, saving technicians up to 19 minutes per request. With a unified inbox, teams can manage conversations from Teams, Slack, or Messenger in one responsive workspace. Thread boosts operational efficiency, cuts overhead, and transforms the client experience with faster resolutions and 1:1 or group chat support. It’s the fastest way to scale your MSP service desk while maintaining exceptional service quality.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Service Providers

Audience

Managed Service Providers (MSPs) seeking to automate ticket handling, triage, and chat workflows with AI to increase technician efficiency and service quality without adding overhead

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

$35 per user per month
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 5.0 / 5
ease 5.0 / 5
features 5.0 / 5
design 5.0 / 5
support 5.0 / 5

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Pros & Cons from Real Users

Pros

  • Modern and fluid interface, huge array of features and integrations, great support and constant regular and ongoing development at a very competitive price.
  • The product is rather new, compared to other PSA products in the market. That does not stop it from being very complete in what it does. It includes a lot of features out of the box, and has a lot of integrations and API access to expand it even further. And when you have a suggestion that might help all of their customers, they will not hesitate to talk to you about it and implement it into the software. Great product, great consultancy!
  • The interface is fast and being browser based is very good at being able to undo mistakes i make when working quickly in a high pressure environment. The layout is simple and clean but very effective and the ability to drag and drop is a nice touch which speeds things up. Support is generally excellent and always able to assist when i need to create a custom report at short notice. the reporting suite is also very good. You will benefit from investing as much time as possible to tailor your needs. It seems like the platform is constantly being developed and regular updates are provided which are relatively simple to follow as well. Having used several other ticket solutions in the past, i found Halo to be head and shoulders above the rest.
  • HaloPSA is a flexible tool that works out of the box, but can be expanded to integrate with many other systems from Accounts apps like Sage and Xero to RMM tools like NinjaRMM and Datto. The support team and developers are excellent - always quick to respond to email or phone support with the fix there and then - if if a change, escalated and actioned promptly. Everything from a simple additional report to helping with a full database restore (due to our mistake) is handled professionally and in a friendly manner.

Cons

  • Can be tricky to get everything setup the way you want on your own but this is the case with any decent and comprehensive PSA system. Guided PS would be a good idea to make sure you get the best out of it.
  • I personally wouldn't call anything a con in my experience with HaloPSA. If I were forced to call something out, it would be that you really require some consultancy to get the most out of your product. But honestly, that's with a lot of tools if you want to make the best out of their product.
  • The only limitations i have is my own lack of time to develop our use of Halo... The product offers everything we need as an MSP at the moment.
  • Development is fast - we struggle to keep up with the updates on our on-premise setup. That said, Halo support our version without pause and upgrades don't take long to complete, they just need to be done with the system offline.

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Halo Service Solutions
Founded: 1994
United Kingdom
halopsa.com

Company Information

Thread Magic
Founded: 2019
United States
www.getthread.com

Alternatives

Alternatives

Thread

Thread

Thread Magic

Categories

Categories

MSP Features

Backup Management
Billing & Invoicing
CRM
Dashboard
Help Desk
Issue Management
Live Chat
Patch Management
Privileged Access Management (PAM)
Project Management
Remote Access
Remote Systems Monitoring
Scheduling

Professional Services Automation Features

Billing & Invoicing
Client Portal
Collaboration Tools
CRM
Document Management
Portfolio Management
Project Management
Proposal Generation
Quote Management
Resource Management
Time & Expense Tracking

Integrations

3CX
AnyDesk
Autotask PSA
BeyondTrust Remote Support
ConnectWise RMM
Datagate Telecom Billing
FlexPoint
HappySat
Hudu
Lansweeper
Microsoft Azure
Microsoft Outlook
Sage 300
ScalePad Quoter
Slack
Splunk Enterprise
SuperIT
X (Twitter)
Xero

Integrations

3CX
AnyDesk
Autotask PSA
BeyondTrust Remote Support
ConnectWise RMM
Datagate Telecom Billing
FlexPoint
HappySat
Hudu
Lansweeper
Microsoft Azure
Microsoft Outlook
Sage 300
ScalePad Quoter
Slack
Splunk Enterprise
SuperIT
X (Twitter)
Xero
Claim HaloPSA and update features and information
Claim HaloPSA and update features and information
Claim Thread and update features and information
Claim Thread and update features and information