HaloPSA

HaloPSA

Halo Service Solutions
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About

HaloPSA is a modern and intuitive Professional Services Automation (PSA) solution, designed for Service Providers. With HaloPSA’s cloud platform, manage your entire business, modernise your customer experience and automate your service. As an all-inclusive platform, take advantage of all the features including Billing, Project Management, Reporting, time tracking and much more. Furthermore, take advantage of over 50 integrations to centralise your systems. Overall, HaloPSA is trusted by 100,000+ teams from 50+ countries, including global organisations such as Atos, NEC and Gijima.

About

Affordable, On-Premise PSA Software for Small to Mid-Sized IT Services Providers and MSPs. RangerMSP makes running your IT services business easy, fast and secure. Focus on delivering great customer service, winning more sales and growing your business. RangerMSP is simple and intuitive. Installation is quick and you can be up and running in minutes! Minimal training is required, it just works. You will be surprised how much it will help you track and stay on top of things in a very short time. RangerMSP has been automating IT services businesses and managed services providers since 2004, and has evolved based on actual user feedback. This is how we have been shaping the software to be exactly what you need. All your data is stored on a server that you own – whether on premise or in the cloud. You can control the security level, have direct database access for external reporting and use our advanced API. The database is open and the data is yours. Forever.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Service Providers

Audience

Small to mid-sized IT service providers and MSPs

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

$35 per user per month
Free Version
Free Trial

Pricing

$49.95 per month
Free Version
Free Trial

Reviews/Ratings

Overall 5.0 / 5
ease 5.0 / 5
features 5.0 / 5
design 5.0 / 5
support 5.0 / 5

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

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Pros & Cons from Real Users

Pros

  • Modern and fluid interface, huge array of features and integrations, great support and constant regular and ongoing development at a very competitive price.
  • The product is rather new, compared to other PSA products in the market. That does not stop it from being very complete in what it does. It includes a lot of features out of the box, and has a lot of integrations and API access to expand it even further. And when you have a suggestion that might help all of their customers, they will not hesitate to talk to you about it and implement it into the software. Great product, great consultancy!
  • The interface is fast and being browser based is very good at being able to undo mistakes i make when working quickly in a high pressure environment. The layout is simple and clean but very effective and the ability to drag and drop is a nice touch which speeds things up. Support is generally excellent and always able to assist when i need to create a custom report at short notice. the reporting suite is also very good. You will benefit from investing as much time as possible to tailor your needs. It seems like the platform is constantly being developed and regular updates are provided which are relatively simple to follow as well. Having used several other ticket solutions in the past, i found Halo to be head and shoulders above the rest.
  • HaloPSA is a flexible tool that works out of the box, but can be expanded to integrate with many other systems from Accounts apps like Sage and Xero to RMM tools like NinjaRMM and Datto. The support team and developers are excellent - always quick to respond to email or phone support with the fix there and then - if if a change, escalated and actioned promptly. Everything from a simple additional report to helping with a full database restore (due to our mistake) is handled professionally and in a friendly manner.

Cons

  • Can be tricky to get everything setup the way you want on your own but this is the case with any decent and comprehensive PSA system. Guided PS would be a good idea to make sure you get the best out of it.
  • I personally wouldn't call anything a con in my experience with HaloPSA. If I were forced to call something out, it would be that you really require some consultancy to get the most out of your product. But honestly, that's with a lot of tools if you want to make the best out of their product.
  • The only limitations i have is my own lack of time to develop our use of Halo... The product offers everything we need as an MSP at the moment.
  • Development is fast - we struggle to keep up with the updates on our on-premise setup. That said, Halo support our version without pause and upgrades don't take long to complete, they just need to be done with the system offline.

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Halo Service Solutions
Founded: 1994
United Kingdom
halopsa.com

Company Information

RangerMSP
Founded: 2004
Israel
www.rangermsp.com

Alternatives

Alternatives

Thread

Thread

Thread Magic

Categories

Categories

MSP Features

Backup Management
Billing & Invoicing
CRM
Dashboard
Help Desk
Issue Management
Live Chat
Patch Management
Privileged Access Management (PAM)
Project Management
Remote Access
Remote Systems Monitoring
Scheduling

Professional Services Automation Features

Billing & Invoicing
Client Portal
Collaboration Tools
CRM
Document Management
Portfolio Management
Project Management
Proposal Generation
Quote Management
Resource Management
Time & Expense Tracking

Integrations

Microsoft 365
QuickBooks Online
Xero
BeeCastle
ConnectWise Automate
ConnectWise Cybersecurity Management
ConnectWise RMM
Jira Work Management
KashFlow
Mesh
Microsoft Azure
MyGlue
PagerDuty
QuoteWerks
RingCentral RingEX
Salesforce
Slack
TeamViewer
n8n

Integrations

Microsoft 365
QuickBooks Online
Xero
BeeCastle
ConnectWise Automate
ConnectWise Cybersecurity Management
ConnectWise RMM
Jira Work Management
KashFlow
Mesh
Microsoft Azure
MyGlue
PagerDuty
QuoteWerks
RingCentral RingEX
Salesforce
Slack
TeamViewer
n8n
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