HaloPSA

HaloPSA

Halo Service Solutions
PyraLink Prove

PyraLink Prove

Pyralink Innovation Ltd
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About

HaloPSA is a modern and intuitive Professional Services Automation (PSA) solution, designed for Service Providers. With HaloPSA’s cloud platform, manage your entire business, modernise your customer experience and automate your service. As an all-inclusive platform, take advantage of all the features including Billing, Project Management, Reporting, time tracking and much more. Furthermore, take advantage of over 50 integrations to centralise your systems. Overall, HaloPSA is trusted by 100,000+ teams from 50+ countries, including global organisations such as Atos, NEC and Gijima.

About

PyraLink Prove is a cloud compliance evidence platform for security, compliance and cloud engineering teams preparing for audits. It collects configuration data through read-only connections to AWS, Microsoft Azure and Google Cloud, plus checks for Microsoft 365 and Google Workspace. Findings are mapped to frameworks such as ISO 27001, SOC 2, Cyber Essentials, NIS2 and DORA. The platform creates dated, digitally signed evidence records that can be verified independently, and helps teams review prioritized findings, suggested fixes and approvals. Optional workflows send approval requests to Microsoft Teams and synchronize findings with HaloPSA. Scanning does not install agents or change connected cloud environments; customers review and apply fixes. Use cases include audit preparation, recurring cloud configuration reviews, and sharing evidence with assessors and customers.

Platforms Supported

Windows Supported
Mac Supported
Linux Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Service Providers

Audience

Security, compliance and IT teams at UK organisations running AWS, Azure or Google Cloud

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

$35 per user per month
Free Version Not Supported
Free Trial Supported

Pricing

Paid platform pricing is provided on request. The free cloud scan covers one account and one framework; it is a vendor-run assessment, not a free software plan.
Free Version Not Supported
Free Trial Not Supported

Reviews/Ratings

Overall 5.0 / 5
ease 5.0 / 5
features 5.0 / 5
design 5.0 / 5
support 5.0 / 5

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

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Pros & Cons from Real Users

Pros

  • Modern and fluid interface, huge array of features and integrations, great support and constant regular and ongoing development at a very competitive price.
  • The product is rather new, compared to other PSA products in the market. That does not stop it from being very complete in what it does. It includes a lot of features out of the box, and has a lot of integrations and API access to expand it even further. And when you have a suggestion that might help all of their customers, they will not hesitate to talk to you about it and implement it into the software. Great product, great consultancy!
  • The interface is fast and being browser based is very good at being able to undo mistakes i make when working quickly in a high pressure environment. The layout is simple and clean but very effective and the ability to drag and drop is a nice touch which speeds things up. Support is generally excellent and always able to assist when i need to create a custom report at short notice. the reporting suite is also very good. You will benefit from investing as much time as possible to tailor your needs. It seems like the platform is constantly being developed and regular updates are provided which are relatively simple to follow as well. Having used several other ticket solutions in the past, i found Halo to be head and shoulders above the rest.
  • HaloPSA is a flexible tool that works out of the box, but can be expanded to integrate with many other systems from Accounts apps like Sage and Xero to RMM tools like NinjaRMM and Datto. The support team and developers are excellent - always quick to respond to email or phone support with the fix there and then - if if a change, escalated and actioned promptly. Everything from a simple additional report to helping with a full database restore (due to our mistake) is handled professionally and in a friendly manner.

Cons

  • Can be tricky to get everything setup the way you want on your own but this is the case with any decent and comprehensive PSA system. Guided PS would be a good idea to make sure you get the best out of it.
  • I personally wouldn't call anything a con in my experience with HaloPSA. If I were forced to call something out, it would be that you really require some consultancy to get the most out of your product. But honestly, that's with a lot of tools if you want to make the best out of their product.
  • The only limitations i have is my own lack of time to develop our use of Halo... The product offers everything we need as an MSP at the moment.
  • Development is fast - we struggle to keep up with the updates on our on-premise setup. That said, Halo support our version without pause and upgrades don't take long to complete, they just need to be done with the system offline.

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Company Information

Halo Service Solutions
Founded: 1994
United Kingdom
halopsa.com

Company Information

Pyralink Innovation Ltd
Founded: 2022
United Kingdom
pyralink.co.uk/prove

Alternatives

Alternatives

Thread

Thread

Thread Magic
Fidelis Halo

Fidelis Halo

Fidelis Security

Categories

Categories

Cloud Compliance Supported

MSP Features

Backup Management Not Supported
Billing & Invoicing Supported
CRM Supported
Dashboard Supported
Help Desk Supported
Issue Management Supported
Live Chat Supported
Patch Management Not Supported
Privileged Access Management (PAM) Not Supported
Project Management Supported
Remote Access Supported
Remote Systems Monitoring Not Supported
Scheduling Supported

Professional Services Automation Features

Billing & Invoicing Supported
Client Portal Supported
Collaboration Tools Supported
CRM Supported
Document Management Supported
Portfolio Management Supported
Project Management Supported
Proposal Generation Supported
Quote Management Supported
Resource Management Supported
Time & Expense Tracking Supported

Integrations

Microsoft 365 Supported
Microsoft Azure Supported
Amazon Web Services (AWS) Not Supported
BeeCastle Supported
ConnectWise RMM Supported
Dokumint Supported
Facebook Supported
Heimdal Endpoint Detection and Response (EDR) Supported
KashFlow Supported
Lansweeper Supported
Network Glue Supported
NinjaOne Supported
PagerDuty Supported
Scopable Supported
Splunk Enterprise Supported
SuperIT Supported
Support Fusion Supported
ThreatLocker Supported
Voyced Supported
Xero Supported

Integrations

Microsoft 365 Supported
Microsoft Azure Supported
Amazon Web Services (AWS) Supported
BeeCastle Not Supported
ConnectWise RMM Not Supported
Dokumint Not Supported
Facebook Not Supported
Heimdal Endpoint Detection and Response (EDR) Not Supported
KashFlow Not Supported
Lansweeper Not Supported
Network Glue Not Supported
NinjaOne Not Supported
PagerDuty Not Supported
Scopable Not Supported
Splunk Enterprise Not Supported
SuperIT Not Supported
Support Fusion Not Supported
ThreatLocker Not Supported
Voyced Not Supported
Xero Not Supported
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