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About

A delightful way to build your community's website for HOA. You’re in good company. Thousands of communities across the globe trust us to power their HOA, condo, and neighborhood websites. There are many reasons. We provide the easiest interface, an amazing customer success team, at the best price. We also constantly improve our HOA website builder, lead the industry in security, and listen intently to the HOAs who use our service. Residents register for accounts, which must be approved before becoming active. Restrict private information on your website however needed. Send beautifully formatted emails, instant text messages, or even mailed letters, right from your website—to everyone, or just specific people. Our designs have been professionally crafted for homeowners association websites, without clutter or confusing menus. Our setup wizard will guide you through the initial setup of your HOA website. It's incredibly easy to begin!

About

IDprop provides a comprehensive, scalable, cloud-based property management solution with multiple fraud risk mitigation controls. Each client has their own database and encryption key. Pick only the modules required. We cover the full spectrum of Property Management: Commercial, Retail, Industrial, Self-Storage, Residential, Single & Multi-Family, Affordable Housing, Community Associations and Student Housing. Key Features * Security & Fraud Risk Mitigation: Your own database, encryption key & key-based 2-FA that is close to hack-proof * Accounting (GL, AP, AR, Trial Balance, Aging) * Invoicing & Online Payments * Comprehensive Maintenance & Fraud Controls * Compliance * Transaction Management * Arrears Management * CRM, Encrypted Messaging, Manage Leads & Vacancies * Surveys * E-Signing, Onboarding, Tenant Screening with Biometric ID Verification * Document Management * Project Management & Gantt Charts * Real-Time Reports * 10 Dashboards * Valuations

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

HOAs seeking a solution to build their community's website

Audience

Property Managers, Storage Managers, Concierge, Property Owners, Community Associations, REITs, Investment Funds

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

$30 per month
Free Version Supported
Free Trial Supported

Pricing

£0.75/unit/month
Billed per unit per month and by number of modules chosen. Select only the modules required and add on more functionality at any future date.
Free Version Not Supported
Free Trial Not Supported

Reviews/Ratings

Overall 2.5 / 5
ease 4.0 / 5
features 3.5 / 5
design 2.0 / 5
support 3.0 / 5

Reviews/Ratings

Overall 5.0 / 5
ease 5.0 / 5
features 5.0 / 5
design 4.9 / 5
support 5.0 / 5

Pros & Cons from Real Users

Pros

  • Price and easy templates. Not much more positive to add. Sales reps were helpful enough, but after you go live, there is no accountability for product support.
  • The software is simple anyone to use to develop a website and there are enough features in the package to satisfy the needs of most simple community websites. The customer support is terrific and price is very attractive, a very good product for the price.

Cons

  • Their whole platform is easy and cheap... 10 people to the whole company..... but EVERYTHING on their platform backend is geared toward HOA Express managing and wanting your domain. Good luck if you keep it to yourself. Then if the site goes down... there is NO ONE to talk to. Product specialists stay behind an iron curtain. Front line phone people are hapless and helpless. No accountability as there is not ONE account rep.. just a "team." Think Comcast customer service in an endless do-loop.
  • Working with the member data and accounts is not as good as it should be. Most of the problems that I have encountered have been dealing with resident accounts and information. Also the software does not allow Admins enough capability to solve issues.

Pros & Cons from Real Users

Pros

  • I use a number of modules: Projects, Document Management, CRM and CMS. The platform is all integrated so data automatically links throughout the system. In a previous firm the Enterprise Document Management solution was difficult to use and sluggish - sharing files with external parties was very difficult. Now managing all sorts of documents with teams and clients is a breeze and search is really fast. Building beautiful content with the CMS is very quick and simple. The CRM holds all message threads so at a glance we can manage relationships.
  • My team's key focus is operational efficiency and analytics to support sales, which are very dependent on process automation. Since using IDprop we have strengthened customer retention as well as various efficiency ratios. We also liked the fact they listened and were willing to customise analytics for our needs.
  • Maintenance management has now been streamlined. Owners and tenants can request work orders, which we accept or reject. Booking external suppliers is extremely well done. We select time frame, job types and payment preferences and only get shown the top 3 lowest cost suppliers. The system calculuates all those hidden fees to make sure we only view suppliers with rates already approved. Suppliers can accept jobs, add parts and we approve parts before the jojb starts with automated supplier invoicing. The supplier confirms if they suspect tenant damage as well. Tenants and owners can give feedback. There are many controls built into the system, which reduces a large proportion of our workload meaning less admin staff to run our business.
  • Working in business development seeing lead contact details doesn't cut it. I need depth: Precise requirements of each lead. IDprop nailed this. Tenants select preferences from a huge number of options. Tenants enter precise requirements: not only location and RSF, but for Commercial they can enter lot size, if they need building class, on-site maintenance or concierge. Industrial tenants can select lot size, minimum docks and clear height. Retail clients can state is they need break points while Residential have maybe 30 options like close to transport, AC, pool, gym, garden, balcony, parquet etc. When vacancies arise we select property and get a list of all matches and when a tenant calls we select tenant and view their matches in seconds. Detailed reporting lets us services owners much better than before.
  • I manage residential and self-storage properties efficiently and easily with this software. Vacancy and lead searches are powerful tools while most of the hard work behind maintenance management is now automated. I am only shown approved suppliers and approve all spare parts before an order is finalised to ensure we keep a lid on budgets and avoid nasty surprises. With invoices based on system pricing this also saves our accounting dept. time. The CRM feature is very handy and to check tenants are satisfied, we have access to unlimited surveys.

Cons

  • Email templates for newsletters are missing but will come in the next version.
  • No tool to post property listings on property sites.
  • Not sure. The main features we needed were already in place.
  • There is no feature that automates posting new properties for rent on 3rd party websites/social media.
  • A map layout of each storage unit would have been nice but I'm told they're rolling this out in the next version, which means they listen to user requests.

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Not Supported

Company Information

HOA Express
Founded: 2009
United States
www.hoa-express.com

Company Information

IDprop
Founded: 2018
United Kingdom
prop.idcheck.tech

Alternatives

Neigbrs by Vinteum

Neigbrs by Vinteum

Vinteum Software

Alternatives

Yardi Voyager

Yardi Voyager

Yardi Systems
InstaPage HOA Websites

InstaPage HOA Websites

The Lazarus Group Internet Services

Categories

HOA Supported

Categories

HOA Features

Calendar Management Supported
Committee Management Not Supported
Document Management Supported
Event Management Supported
Member Communities Supported
Member Directory Supported
Online Payment Processing Supported
Property Database Supported
Website Management Supported
Work Order Management Not Supported

HOA Features

Calendar Management Supported
Committee Management Supported
Document Management Supported
Event Management Supported
Member Communities Supported
Member Directory Supported
Online Payment Processing Supported
Property Database Supported
Website Management Supported
Work Order Management Supported

Commercial Real Estate Features

Brand Management Supported
Cash Flow Analysis Supported
Critical Date Alerts Supported
CRM Supported
Deal Management Supported
For Appraisers Supported
For Brokers Supported
For Investors Supported
For Property Managers Supported
Portfolio Management Supported
Strategic Planning Supported

Lease Management Features

Billing & Invoicing Supported
Commercial Leases Supported
Contact Management Supported
Landlord Database Supported
Lease Classification Supported
Portfolio Management Supported
Property Management Supported
Residential Leases Supported
Retail Leases Supported
Sublease Management Supported
Tenant Database Supported

Real Estate Property Management Features

Billing & Invoicing Supported
Commercial Properties Supported
Contact Management Supported
Credit Check Supported
Expense Management Supported
Insurance Management Supported
Landlord Database Supported
Late Fee Calculation Supported
Lease Management Supported
Maintenance Management Supported
Owner Portal Supported
Payment Processing Supported
Portfolio Management Supported
Rent Tracking Supported
Residential Properties Supported
Tax Management Not Supported
Tenant Database Supported
Tenant Portal Supported
Vacancy Tracking Supported
Website Management Supported

Rental Property Management Features

Credit Check Supported
Expense Management Supported
Online Payments Supported
Owner Portal Supported
Tax Management Not Supported
Tenant Management Supported
Tenant Portal Supported
Tenant Screening Supported
Vacancy Tracking Supported
Website Management Supported

Self Storage Features

Customer Management Supported
Deposit Tracking Supported
Gate/Access Control Supported
Interactive Property Map Not Supported
Late Fee Calculation Supported
Lead Management Supported
Move-In / Move-Out Wizard Supported
Multi-Location Supported

Integrations

CSG Forte Not Supported
Forte Not Supported
Stripe Not Supported
Stripe Billing Not Supported

Integrations

CSG Forte Supported
Forte Supported
Stripe Supported
Stripe Billing Supported
Claim HOA Express and update features and information
Claim HOA Express and update features and information
Claim IDprop and update features and information
Claim IDprop and update features and information