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About

Bring the personal touch of in-store shopping to your online store. Set your online experience apart, empower your store staff, experts or influencers to assist online shoppers. With Hero, one in four customers will go on to buy and spend up to 70% more. Your customers love to watch, chat and video call. Now they can shop with you the same way. Bring products to life by adding the power of authentic, one-to-many video shopping to your online store. Assist shoppers with live 1-on-1 product advice the way they prefer, over chat and video calling. Keep customers coming back long after they leave your store. Stay in touch via text, email and WhatsApp. Get started with low-touch installation, fast onboarding and dedicated training. Our customer success team will ensure a smooth launch and help you maximize performance. Hero is used globally by brands in more than 31 markets across 14 languages.

About

There are only a few reasons why shoppers abandon their carts. Using live chat can help with price issues - people price check all the time. By chatting with them, you reassure and build rapport with them, giving them a reason to buy from you. Window shopping - shoppers want to know what colors and sizes are in stock. Checkout problems - the importance of assisting shoppers as they checkout goes without saying. People love a discount - wouldn't it be nice to offer visitors a discount via chat? You may just sway their decision to purchase. To fully understand why this is so, put yourself in the shoes of your customers. Consider the last time you used live chat in your everyday life. Maybe it was when you where shopping or had an issue with a service. Wasn’t live chat easier than calling, waiting on hold and then talking to someone who was hard to understand? Chat is instant, easy & skyrockets customer satisfaction.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Businesses interested in a solution to optimize customer engagement and increase the sales of their online store

Audience

Companies of all sizes and enterprises in need of a solution to improve their operations

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

$ 97 per month
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

HERO
Founded: 2015
United States
www.usehero.com

Company Information

Rhino Support
Founded: 2010
United States
www.rhinosupport.com/newchat/RS-tour/help-desk2.php

Alternatives

Alternatives

Autochat

Autochat

Autochat.io

Categories

Categories

Help Desk Features

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
Incident Management
Interaction Tracking
IT Asset Management
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

Integrations

Klarna
Shopify
WhatsApp

Integrations

Klarna
Shopify
WhatsApp
Claim HERO and update features and information
Claim HERO and update features and information
Claim Rhino Support and update features and information
Claim Rhino Support and update features and information