PrediCX

PrediCX

Warwick Analytics
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About

Grooper is an AI-powered intelligent document processing (IDP) platform for organizations that cannot accept black-box answers. It classifies documents and extracts data from any source: paper, PDFs, email, faxes, handwriting, and legacy archives. What makes Grooper different is control. Roughly 57 extraction methods span rule-based and AI families, chosen per field, so AI is a choice, never a dependency. ReadScope lets you set exactly what the AI reads for every field; the model can't misread what it was never shown. Every extracted value keeps its receipt: where it came from, how it was extracted, what the AI saw, and who checked it. One system covers scanning, OCR (6 engines), classification, extraction, human review, redaction, and delivery. Deploy on your hardware (including AI on your own GPUs), in your cloud tenant, or hosted by BIS, the self-funded Oklahoma City company that has built document technology since 1986.

About

Your contact center is one of your greatest untapped assets. It’s the place where customers are continuously coaching your business. PrediCX is an AI platform which unlocks this value with predictive insight and automation across all channels to optimize both customer experience and customer services. Use AI to discover predictive insight from every customer conversation and interaction - whatever the channel. Recommended actions to enhance profitability and customer experience. Get early warnings of issues, automatic coaching and QA of your agents for all their interactions. Fast track any urgent enquiries or complaints and signpost your customers to the best channel or resource available. AI uses concepts not keywords to classify incoming feedback so analysis is accurate, insightful and not pre-determined. No customer feedback is overlooked. Triage queries automatically from digital channels, automatically classify and assist agents, and enhance chatbots.

Platforms Supported

Windows Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Operations, IT, and compliance leaders at enterprises, government agencies, credit unions, and healthcare organizations who process high-stakes documents and need data they can verify.

Audience

Contact and call centers requiring a business telephony application to improve their services

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported

Support

Phone Support Not Supported
24/7 Live Support Supported
Online Supported

API

Offers API Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

Subscription pricing based on volume.
Free Version Not Supported
Free Trial Supported

Pricing

$495 per month
Free Version Not Supported
Free Trial Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported

Company Information

BIS
Founded: 1986
United States
grooper.com

Company Information

Warwick Analytics
Founded: 2011
United Kingdom
www.warwickanalytics.com

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Categories

Categories

Machine Learning Supported
Text Mining Supported

Machine Learning Features

Deep Learning Not Supported
ML Algorithm Library Supported
Model Training Supported
Natural Language Processing (NLP) Supported
Predictive Modeling Not Supported
Statistical / Mathematical Tools Supported
Templates Supported
Visualization Supported

Text Mining Features

Boolean Queries Not Supported
Document Filtering Supported
Graphical Data Presentation Not Supported
Language Detection Supported
Predictive Modeling Not Supported
Sentiment Analysis Supported
Summarization Supported
Tagging Supported
Taxonomy Classification Supported
Text Analysis Supported
Topic Clustering Not Supported

Artificial Intelligence Features

Chatbot Supported
For eCommerce Not Supported
For Healthcare Supported
For Sales Not Supported
Image Recognition Supported
Machine Learning Supported
Multi-Language Supported
Natural Language Processing Supported
Predictive Analytics Not Supported
Process/Workflow Automation Supported
Rules-Based Automation Supported
Virtual Personal Assistant (VPA) Not Supported

Data Extraction Features

Disparate Data Collection Supported
Document Extraction Supported
Email Address Extraction Supported
Image Extraction Supported
IP Address Extraction Supported
Phone Number Extraction Supported
Pricing Extraction Supported
Web Data Extraction Supported

Electronic Data Capture Features

Audit Trail Not Supported
CRF Tracking Not Supported
Data Entry Supported
Data Verification Not Supported
Distributed Capture Not Supported
Document Imaging Supported
Document Indexing Not Supported
Forms Management Not Supported
Remote Capture Not Supported
Study Management Not Supported

Natural Language Processing Features

Co-Reference Resolution Not Supported
In-Database Text Analytics Supported
Named Entity Recognition Supported
Natural Language Generation (NLG) Not Supported
Open Source Integrations Not Supported
Parsing Supported
Part-of-Speech Tagging Not Supported
Sentence Segmentation Supported
Stemming/Lemmatization Supported
Tokenization Supported

OCR Features

Batch Processing Supported
Convert to PDF Supported
ID Scanning Supported
Image Pre-processing Supported
Indexing Supported
Metadata Extraction Supported
Multi-Language Supported
Multiple Output Formats Supported
Text Editor Supported
Zone Selection Tool Supported

Machine Learning Features

Deep Learning Supported
ML Algorithm Library Supported
Model Training Not Supported
Natural Language Processing (NLP) Not Supported
Predictive Modeling Supported
Statistical / Mathematical Tools Not Supported
Templates Supported
Visualization Supported

Text Mining Features

Boolean Queries Not Supported
Document Filtering Not Supported
Graphical Data Presentation Not Supported
Language Detection Not Supported
Predictive Modeling Supported
Sentiment Analysis Supported
Summarization Not Supported
Tagging Supported
Taxonomy Classification Not Supported
Text Analysis Supported
Topic Clustering Supported

Predictive Analytics Features

AI / Machine Learning Supported
Benchmarking Not Supported
Data Blending Not Supported
Data Mining Supported
Demand Forecasting Not Supported
For Education Not Supported
For Healthcare Not Supported
Modeling & Simulation Not Supported
Sentiment Analysis Supported

Integrations

Amazon Web Services (AWS) Supported
Azure AI Document Intelligence Supported
CMIS Supported
Freshdesk Not Supported
IBM FileNet Content Manager Supported
Laserfiche Supported
Microsoft 365 Supported
Microsoft Azure Supported
Microsoft OneDrive Supported
Microsoft Outlook Supported
Microsoft Power BI Supported
Microsoft SharePoint Supported
Microsoft Word Supported
Nuxeo Supported
OnBase Supported
OpenText ECM Supported
SAP Business One Not Supported
SAP Store Not Supported
Salesforce Not Supported
Zendesk Not Supported

Integrations

Amazon Web Services (AWS) Not Supported
Azure AI Document Intelligence Not Supported
CMIS Not Supported
Freshdesk Supported
IBM FileNet Content Manager Not Supported
Laserfiche Not Supported
Microsoft 365 Not Supported
Microsoft Azure Not Supported
Microsoft OneDrive Not Supported
Microsoft Outlook Not Supported
Microsoft Power BI Not Supported
Microsoft SharePoint Not Supported
Microsoft Word Not Supported
Nuxeo Not Supported
OnBase Not Supported
OpenText ECM Not Supported
SAP Business One Supported
SAP Store Supported
Salesforce Supported
Zendesk Supported
Claim Grooper and update features and information
Claim Grooper and update features and information
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