PrediCX

PrediCX

Warwick Analytics
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About

Grooper is an AI-powered intelligent document processing (IDP) platform for organizations that cannot accept black-box answers. It classifies documents and extracts data from any source: paper, PDFs, email, faxes, handwriting, and legacy archives. What makes Grooper different is control. Roughly 57 extraction methods span rule-based and AI families, chosen per field, so AI is a choice, never a dependency. ReadScope lets you set exactly what the AI reads for every field; the model can't misread what it was never shown. Every extracted value keeps its receipt: where it came from, how it was extracted, what the AI saw, and who checked it. One system covers scanning, OCR (6 engines), classification, extraction, human review, redaction, and delivery. Deploy on your hardware (including AI on your own GPUs), in your cloud tenant, or hosted by BIS, the self-funded Oklahoma City company that has built document technology since 1986.

About

Your contact center is one of your greatest untapped assets. It’s the place where customers are continuously coaching your business. PrediCX is an AI platform which unlocks this value with predictive insight and automation across all channels to optimize both customer experience and customer services. Use AI to discover predictive insight from every customer conversation and interaction - whatever the channel. Recommended actions to enhance profitability and customer experience. Get early warnings of issues, automatic coaching and QA of your agents for all their interactions. Fast track any urgent enquiries or complaints and signpost your customers to the best channel or resource available. AI uses concepts not keywords to classify incoming feedback so analysis is accurate, insightful and not pre-determined. No customer feedback is overlooked. Triage queries automatically from digital channels, automatically classify and assist agents, and enhance chatbots.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Operations, IT, and compliance leaders at enterprises, government agencies, credit unions, and healthcare organizations who process high-stakes documents and need data they can verify.

Audience

Contact and call centers requiring a business telephony application to improve their services

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

Subscription pricing based on volume.
Free Version
Free Trial

Pricing

$495 per month
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

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Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

BIS
Founded: 1986
United States
grooper.com

Company Information

Warwick Analytics
Founded: 2011
United Kingdom
www.warwickanalytics.com

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Luminoso

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PolyAnalyst

PolyAnalyst

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Categories

Categories

Machine Learning Features

Deep Learning
ML Algorithm Library
Model Training
Natural Language Processing (NLP)
Predictive Modeling
Statistical / Mathematical Tools
Templates
Visualization

Text Mining Features

Boolean Queries
Document Filtering
Graphical Data Presentation
Language Detection
Predictive Modeling
Sentiment Analysis
Summarization
Tagging
Taxonomy Classification
Text Analysis
Topic Clustering

Artificial Intelligence Features

Chatbot
For eCommerce
For Healthcare
For Sales
Image Recognition
Machine Learning
Multi-Language
Natural Language Processing
Predictive Analytics
Process/Workflow Automation
Rules-Based Automation
Virtual Personal Assistant (VPA)

Data Extraction Features

Disparate Data Collection
Document Extraction
Email Address Extraction
Image Extraction
IP Address Extraction
Phone Number Extraction
Pricing Extraction
Web Data Extraction

Electronic Data Capture Features

Audit Trail
CRF Tracking
Data Entry
Data Verification
Distributed Capture
Document Imaging
Document Indexing
Forms Management
Remote Capture
Study Management

Natural Language Processing Features

Co-Reference Resolution
In-Database Text Analytics
Named Entity Recognition
Natural Language Generation (NLG)
Open Source Integrations
Parsing
Part-of-Speech Tagging
Sentence Segmentation
Stemming/Lemmatization
Tokenization

OCR Features

Batch Processing
Convert to PDF
ID Scanning
Image Pre-processing
Indexing
Metadata Extraction
Multi-Language
Multiple Output Formats
Text Editor
Zone Selection Tool

Machine Learning Features

Deep Learning
ML Algorithm Library
Model Training
Natural Language Processing (NLP)
Predictive Modeling
Statistical / Mathematical Tools
Templates
Visualization

Text Mining Features

Boolean Queries
Document Filtering
Graphical Data Presentation
Language Detection
Predictive Modeling
Sentiment Analysis
Summarization
Tagging
Taxonomy Classification
Text Analysis
Topic Clustering

Predictive Analytics Features

AI / Machine Learning
Benchmarking
Data Blending
Data Mining
Demand Forecasting
For Education
For Healthcare
Modeling & Simulation
Sentiment Analysis

Integrations

Amazon Web Services (AWS)
Azure AI Document Intelligence
Box
CMIS
Freshdesk
IBM FileNet Content Manager
Laserfiche
Microsoft Azure
Microsoft Excel
Microsoft OneDrive
Microsoft Outlook
Microsoft Power BI
Microsoft SharePoint
Microsoft Word
OnBase
OpenText ECM
SAP Business One
SAP Store
Salesforce
Zendesk

Integrations

Amazon Web Services (AWS)
Azure AI Document Intelligence
Box
CMIS
Freshdesk
IBM FileNet Content Manager
Laserfiche
Microsoft Azure
Microsoft Excel
Microsoft OneDrive
Microsoft Outlook
Microsoft Power BI
Microsoft SharePoint
Microsoft Word
OnBase
OpenText ECM
SAP Business One
SAP Store
Salesforce
Zendesk
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