Greatmail vs. SMTP.com Comparison Chart

Pros

• Personalized service. Fast responses to questions and any issues. Good value. Good technical features. Great technical support.
• Cost savings after Rackspaces significant monthly increase Good support, Ryan has been great! Ease of transition, mostly an administrative transition
• We had some concern as many did with the Rackspace price increase looming around the corner. I did a lot of research and when i found out that we could migrate to Greatmail without having to reconfigure ANYTHING, I was skeptical. But then I reached out to Ryan Hess who walked me through the process and it truly was that easy! in less than an hour, the migration was complete with no down time whatsoever. The only change, literally, is who we pay our (less expensive) bill to and who we reach out to for support. Thanks, Ryan and the Greatmail team!
• We've been using Rackspace email for 3 years. Suddenly Rackspace demanded 3 times (!!!) as much per-mailbox so we had to look for a new Provider. After doing some serious research we decided to try Greatmail. We contacted their support to migrate our mailboxes as usual but they offered us even better solution: we KEEP our existing Rackspace setup (with all mailboxes and settings) but we start paying old price to Greatmail as a re-seller instead of paying new price to Rackspace directly. So we signed for a new account with Greatmail and transferred our existing email domain to that new account. Next we canceled our old Rackspace account and avoided the ridiculous 3 times price increase. The whole process took less than an hour and we did NOT have to re-configure any email clients. ZERO DOWNTIME !
• Excellent professional and timely support. Outstanding customer support and exemplary technical functionality. Personal interaction regardless of subject with perfect results - every time!
• They offer a very high Level of Customer Service, around the clock. With 100+ email accounts, we've never had downtime in 5+ years. It's a great email solution ran by people who truly care!
• Everything normally "just works" like it should and runs smoothly. You can't ask for anything better than that. If you need support, it's quick and helpful.
• I have been using this email service for more years than I remember. It has evolved and is an excellent choice for new users as well as seasoned users. It is outstanding and support is outstanding when needed.