Scritch

Scritch

Okapi Works
+
+

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About

Recover failed payments. Gravy is the secret sauce to recurring revenue retention for businesses with subscriptions and memberships. We cracked the code on customer retention and payment recovery. For the past few years, we've been developing and refining the best scripts, engagement strategies and conversion technologies to create our industry-leading failed payment recovery solution. Gravy works with all payment processors, CRMs and product delivery systems. Our implementation team integrates your tech stack with our platform and ensures failed payments and customers are synced in real-time. You will be partnered with a full-time, US-based, retention specialist who is only concerned about one thing — recovering your failed payments and customers. This allows you to keep your payroll costs down and your profits high. Gravy offers a new type of customer retention, namely recovery of failed payments, credit card declines and lost revenue.

About

Scritch is an AI recovery agent for support and product teams at B2B software companies. Its SDK connects a failed action in an app to a recovery flow that examines the server response and relevant read-only evidence, explains the problem in plain language, and asks the user for information only they can provide. When a change is needed, Scritch requests approval and checks in code that the fix worked before telling the user they can continue. Teams can define the tools and repair steps available to the agent. For failures it cannot resolve, Scritch prepares an explanation and case trail for the support team and can hand the case to supported ticketing and messaging products. Common use cases include rejected invoices, failed imports or uploads, expired sessions, and account-access problems. The product is designed for technical blocks in B2B applications, not consumer social-media ban appeals or content moderation.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Subscription or SaaS businesses that want to recover failed payments

Audience

Trust & safety, support, and product/ops teams at B2B SaaS and marketplace companies

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Not Supported

API

Offers API Not Supported

API

Offers API Supported

Screenshots and Videos

Screenshots and Videos

No images available

Pricing

$550 per month
Free Version Not Supported
Free Trial Supported

Pricing

$0.25/recovery
The first 25 recoveries are free with no card required. After adding a card, recoveries remain free for 14 days; afterward, successful recoveries cost $0.25 each. No per-seat charge or monthly minimum; a monthly spend cap is set by the customer ($50 default). Enterprise plans are priced by recovery volume and can run on the customer's servers.
Free Version Supported
Free Trial Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Not Supported

Training

Documentation Not Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Company Information

Gravy
Founded: 2017
United States
www.gravysolutions.io

Company Information

Okapi Works
Belgium
scritch.xyz/

Alternatives

Alternatives

No Alternatives
Butter

Butter

Butter Payments

Categories

Categories

Customer Service Supported

Recurring Billing Features

Customer Portal Not Supported
Deferred Billing Not Supported
Discount Management Not Supported
Dunning Management Supported
Invoice History Not Supported
Multi-Currency Not Supported
Multi-Period Recurring Billing Not Supported
Payment Processing Not Supported
Recurring Donations Not Supported
Subscription Billing Not Supported

Subscription Management Features

Cancellation Management Not Supported
Discount / Coupon Management Not Supported
Dunning Management Supported
Enrollment Management Not Supported
Product Catalog Not Supported
Recurring Billing Not Supported
Revenue Recognition Not Supported
Revenue Recovery Tools Not Supported
Self Service Portal Not Supported
Subscription Plan Management Not Supported
Tax Management Not Supported
Trial Management Not Supported
Usage Tracking/Analytics Not Supported

Integrations

Discord Not Supported
Intercom Not Supported
Jira Not Supported
Linear Not Supported
Slack Not Supported
Zendesk Not Supported

Integrations

Discord Supported
Intercom Supported
Jira Supported
Linear Supported
Slack Supported
Zendesk Supported
Claim Gravy and update features and information
Claim Gravy and update features and information
Claim Scritch and update features and information
Claim Scritch and update features and information