ResolveCX

ResolveCX

CodeCones
Grand Avenue Software ResolveCX

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Grand Avenue Software:

About

A web-based quality system software suite that helps medical device companies automate their processes and simplify regulatory compliance. Modules include: Audit Management, CAPA, Complaint Handling, Design Control, Document Control, Equipment Management, Nonconforming Materials Reporting, Supplier Management and Training Management. Designed from the beginning for ISO 13485 and 21 CFR Part 11 compliance. Audit results are recorded for each requirement in the audit. Requirements are marked as conforming, nonconforming, or not applicable. Each result may be detailed with one or more findings. Findings that may be recorded include observations, major nonconformances, and/or minor nonconformances. Findings may result in Corrective and Preventive Actions (CAPA) and/or may be documents with audit actions already completed.
ResolveCX:

About

ResolveCX is a cloud-based platform for managing customer complaints, service cases, escalations and customer-impact incidents. It supports email-to-ticket intake, customer and interaction records, configurable case workflows, assignment and routing rules, service-level targets, escalations, dashboards and case reporting. Depending on plan and configuration, AI assists with sentiment analysis, case classification, summaries and response suggestions. Teams can coordinate investigations across departments and handle contacts through web forms, live chat, WhatsApp and social messaging. ResolveCX is designed for customer service and complaint-handling teams, including those in financial services, telecommunications and healthcare. It works alongside existing CRM, contact-center and service-desk systems rather than replacing them. The product is delivered as SaaS, with features and channel availability varying by plan.
Grand Avenue Software:

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported
ResolveCX:

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported
Grand Avenue Software:

Audience

Medical Device Manufacturers that need an advanced Calibration Management solution
ResolveCX:

Audience

Customer service and complaint-handling teams in regulated industries (financial services, telecommunications, healthcare)
Grand Avenue Software:

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported
ResolveCX:

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Not Supported
Grand Avenue Software:

API

Offers API Supported
ResolveCX:

API

Offers API Not Supported
Grand Avenue Software:

Screenshots and Videos

ResolveCX:

Screenshots and Videos

Grand Avenue Software:

Pricing

No information available.
Free Version Not Supported
Free Trial Supported
ResolveCX:

Pricing

$15/user/month
Basic: $15/user/month billed annually or $18/user/month billed monthly, for up to 10 users. Growth: $29/user/month and Professional: $43/user/month, billed annually. Enterprise is custom-priced. No setup fee. Prices use a $ symbol; confirm currency and final commercial terms in the quote.
Free Version Not Supported
Free Trial Supported
Grand Avenue Software:

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software
ResolveCX:

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software
Grand Avenue Software:

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Not Supported
ResolveCX:

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported
Grand Avenue Software:

Company Information

Grand Avenue Software
Founded: 2002
United States
www.grandavenue.com
ResolveCX:

Company Information

CodeCones
Founded: 2024
United States
resolvecx.global
Grand Avenue Software:

Alternatives

Greenlight Guru

Greenlight Guru

4.4 out of 5 stars
ResolveCX:

Alternatives

No Alternatives
Grand Avenue Software:
SBS Quality Management Software

SBS Quality Management Software

Sunday Business Systems
5.0 out of 5 stars
Grand Avenue Software:
Dot Compliance QMS

Dot Compliance QMS

QMS for Life Sciences
Grand Avenue Software:
Qualityze EQMS Suite

Qualityze EQMS Suite

Qualityze
5.0 out of 5 stars
Grand Avenue Software:
Sierra QMS

Sierra QMS

Sierra Labs
ResolveCX:
Grand Avenue Software:

Categories

ResolveCX:

Categories

Grand Avenue Software:

Complaint Management Features

Case Management Not Supported
Complaint Classification Supported
Corrective Actions (CAPA) Supported
Customer Complaint Tracking Supported
Feedback Management Not Supported
Forms Management Not Supported
Issue Tracking Supported
Quality Assurance Management Supported
Routing Supported
Self Service Portal Not Supported
Social Media Monitoring Not Supported
Survey Management Not Supported

CAPA Features

Audit Management Supported
CAPA Planning Supported
Change Management Supported
Complaint Management Supported
Incident Management Supported
Nonconformance Tracking Supported
Quality Control Supported
Risk Management Not Supported
Root Cause Analysis Not Supported
Training Management Supported

Calibration Management Features

Calibration Instructions Supported
Calibration Schedules Supported
Compliance Management Not Supported
Device History Not Supported
Due Date Tracking Supported
Gage Management Not Supported
Label Printing Not Supported
Measurement Readings Not Supported
Multi-Station Management Not Supported
Out-of-Tolerance Notification Not Supported
Statistical Data Reporting Not Supported

Change Management Features

Approval Workflow Supported
Audit Trail Supported
Automated Notifications Not Supported
Change Calendar Not Supported
Change Planning Not Supported
Compliance Management Not Supported
Prioritization Not Supported
Release Management Supported
Task Management Supported
Tracking & Reporting Not Supported
Training Management Supported

Document Version Control Features

Access Controls/Permissions Supported
Approval Process Control Supported
Archiving & Retention Not Supported
Audit Trail Supported
Commenting / Notes Not Supported
Document Check-in / Check-out Not Supported
For Engineering Documents Not Supported
Revision History Supported
Version Comparison Not Supported
Version Rollback Not Supported

Preventive Maintenance Features

Condition Monitoring Not Supported
Inspection Management Not Supported
Maintenance Scheduling Supported
Mobile Access Not Supported
Predictive Maintenance Not Supported
Purchasing Not Supported
Reminders Supported
To-Do List Not Supported
Vendor Management Not Supported
Work Order Management Not Supported

Quality Management Features

Audit Management Supported
Complaint Management Supported
Compliance Management Supported
Corrective and Preventive Actions (CAPA) Supported
Defect Tracking Supported
Document Control Supported
Equipment Management Supported
ISO Standards Management Not Supported
Maintenance Management Supported
Risk Management Supported
Supplier Quality Control Supported
Training Management Supported

Vendor Management Features

Audit Management Supported
Contact Management Not Supported
Customer Database Not Supported
Self Service Portal Not Supported
Supplier Master Data Not Supported
Transaction History Not Supported
Vendor Maintained Profiles Not Supported
Vendor Managed Inventory Not Supported
Vendor Performance Rating Not Supported
Vendor Qualification Tracking Supported
Grand Avenue Software:

Integrations

8x8 Contact Center Not Supported
Avaya Experience Platform Not Supported
Five9 Not Supported
Genesys Cloud CX Not Supported
NiCE CXone Mpower Not Supported
Shopify Not Supported
Webex Contact Center Not Supported
ResolveCX:

Integrations

8x8 Contact Center Supported
Avaya Experience Platform Supported
Five9 Supported
Genesys Cloud CX Supported
NiCE CXone Mpower Supported
Shopify Supported
Webex Contact Center Supported
Grand Avenue Software:
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ResolveCX:
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