Gong vs. Needle Comparison


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About Gong is a leading revenue intelligence platform designed to help businesses drive predictable growth by capturing every customer interaction and turning these insights into actionable decisions. With features like Gong Forecast, Gong Engage, and Gong AI, the platform empowers teams to optimize their sales process, improve forecast accuracy, and enhance customer engagement. It integrates seamlessly with your existing tech stack, providing real-time data and analysis to fuel better decision-making across revenue teams. Gong helps organizations achieve better pipeline management and improve conversion rates with AI-powered insights.	About Needle is a proactive GTM agent platform that helps revenue teams manage deals, CRM updates, pipeline risks, and follow-up tasks directly from Slack or Microsoft Teams. Each Needle agent acts on behalf of a user, mirrors their permissions, and connects to tools such as CRM, email, calendar, documents, spreadsheets, and sales engagement platforms. The platform can detect stalled deals, suggest next best actions, draft outreach, update CRM records, enrich contacts, and surface revenue risks before they are missed. Needle works like a teammate inside existing communication channels rather than forcing teams into another dashboard. It uses multiple AI models and routes work intelligently while keeping company context, customer data, and agent memory private. Needle helps sales and revenue teams move deals forward, reduce administrative work, and operate with more proactive pipeline intelligence.
Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Supported iPad Supported Android Supported Chromebook Not Supported	Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported
Audience Sales and service organizations that do their selling via phone or web conference	Audience Needle is ideal for sales teams, revenue operations teams, account executives, sales leaders, and GTM organizations that want proactive AI agents for CRM automation, pipeline management, account research, and deal execution
Support Phone Support Supported 24/7 Live Support Not Supported Online Supported	Support Phone Support Not Supported 24/7 Live Support Not Supported Online Supported
API Offers API Not Supported	API Offers API Supported
Screenshots and Videos View more images or videos	Screenshots and Videos View more images or videos
Pricing No information available. Free Version Not Supported Free Trial Supported	Pricing $199/agent/month Free Version Supported Free Trial Supported
Reviews/Ratings Overall 4.5 / 5 ease 4.8 / 5 features 3.5 / 5 design 5.0 / 5 support 4.8 / 5 Read all reviews	Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software
Pros & Cons from Real Users Pros The easy way I can find a call makes it very feasible to use this platform, since when I want to remember or listen to past conversations, I only have to enter the keywords that I remember that occurred within a call-in order to locate a conversation. specific within so many calls that I make daily. The implementation of this platform has been easy, and I have not had to configure almost any difficult parameters, so it has been easy for me to manage its functions successfully from the first time. This platform is also feasible when working as a team and you have to analyze the conversations that another team member has had with a client and find out what the objectives that this client wanted to achieve with the company where I work were, so there is no excuse for missing information about clients and their needs, plus I can obtain data on future calls with clients. I have a space where I can create training for new users regarding my work area, which in this case is sales. I have a track record of all the simulation of the calls made by the users that I have personally trained, and the interface keeps me up to date with all the updates of the people whom I am training. On the part of the user I am training, I have gone through the same situation where I was trained by the administrators in charge at the time and I can say that it has been wonderful how this platform is created, it prepares one to be able to carry out a better analysis time to make sales and also be able to apply the best techniques to make agreements efficiently, being able to generate good experiences and agreements with customers. * Gong works very well with all the integrations with the platforms where voice or video calls can be made. Despite the fact that certain platforms have transcriptions included, such as Zoom, it is not as intuitive or easy to use, nor does it make transcriptions as accurate as Gong does. This has saved me a lot of time as I don't have to listen to a recorded call at the speed with which it was made but can just skip when they talk or say something important that this platform has highlighted. Thus, being able to optimize my workflow since I can navigate and search for specific sections that are of interest and usefulness to me in each transcription. * The use of this platform in general terms I can say that it has been very easy, I did not have to struggle to understand how Gong worked and provided solutions for calls. In addition, it was easy to be able to connect all the communication platforms to have the best work performance in looking for solutions according to the words analyzed by this platform. An example of this is when I use Slack with Gong where word tagging works on both platforms, thus being able to work better as a team when I'm not inside Gong and someone from the team tags me in a call. * Gong identifies words well including questions, is very efficient in understanding the context of each conversation and suggests certain actions to take when I have conversations with a customer. This platform has made it possible to improve relations with clients and improve conversations that allow solutions to be provided instantly within a call, since it helps train the team to be more efficient each time they have contact with a client. º It is very fascinating to be able to have a search engine to find calls more easily, it is useful when you have a lot of calls that have not been classified or simply everything is saturated. The simplicity is very nice since I only have to enter words to be able to find a specific call more easily. º It is very useful to be able to have the transcripts of the calls so that I can use the search engine in case I need it when I want to find a specific call. In addition, transcribing a call makes it easier to know what happened during the recorded calls without necessarily having to listen to all the calls, just take a visit and understand how everything went thanks to the recordings and transcripts. º The implementation within the company was very practical since for me and all the employees it was very intuitive to integrate this platform with the sales department to speed it up. It was very relieving not having to go through great learning processes, being able to subtract work time when a new employee does not know about this type of platform, thus being able to automate sales is automated and put into practice. º I like having the possibility to go back in the calls and also control the speed in which it is reproduced, thus being able to have more control in the revisions in case I do not want to read the transcriptions made automatically with Gong. º It is practical to be able to have recommendations of everything that can be automated, this is practical to be able to make everything easier in the calls that are made with the clients and the revisions that are made to be able to monitor the quality of the conversation that the employee has adding also with the qualifications obtained with the KPI's. #1- It helps to collect useful information to boost our sales. #2- Easy to configure with CRM. #3- Help manage client issues in real-time. With instant feedback. Cons I would love for all calls to be automatically recorded without having to interrupt a conversation for not remembering when I'm not Gonging before starting a call, so it's annoying and I waste a bit of time needing to check that everything is working properly . I would also like that when Gong is starting a recording it is not a distraction since it occupies a certain area of the screen that becomes annoying and also generates a noise at the beginning that even the person with whom I am having a meeting realizes that something is being recorded, which is not only annoying, but also embarrassing. I don't want to say that it doesn't integrate well with the other platforms, but rather that it should integrate more with the meeting applications where Gong is automatically launched without having to do that process manually anymore, just to have to perform the analysis of the conversation calmly without having to I don't have to worry about missing an important part of the conversation because I didn't cast Gong on time. The training that Gong has for new users is not as complete as it seems, I have even attended their seminars and they have not had a great impact on how I should implement this platform in my work environment to generate more sales through the automatic analysis of the meetings with clients, so I have been able to receive better training on this platform through external courses or online tutorials to get more out of Gong tools. I know that this platform only provides the service that it is offering and that it is not obliged to explain in detail how to have a better performance, but in most of the platforms that I manage they have an assisted and deep training that allows any user to easily learn how each of its features works. Therefore, it would not hurt to improve this service, if it is possible to include them in the payment plans to have better assistance in terms of having better training in the correct use of this platform. * English is the language that this platform focuses on the most, so it limits companies or individuals who do not handle the language well from having problems with the implementation of Gong. I want to say that the problem that it handles with languages is extremely serious, especially when it comes to carrying out an analysis for clients that speak languages other than English, since with this problem this platform does not work correctly in other languages, so that can cause confusion in the results that are thrown by those who analyze a conversation that was had with a client of a foreign language. Despite the fact that this platform claims to handle a large number of languages, this does not mean that it handles them correctly since there are many that need to be polished with languages that are not English. * Some transcriptions do not hit the nail on the head, this function is very good to go beyond what the client wants to say. However, I think that certain aspects of the transcriptions still need to be improved as there are words that are misplaced, and I have to listen to the original audio to realize what the client was really trying to tell me. I know that achieving a good transcription can be difficult but not impossible since I have tried the transcription on my iPhone by placing the audio with transition errors in Gong and it turned out that a cleaner and clearer transcription can be made on my phone, I even did it on an Android phone which isn't perfect either, but he still managed to hit words that Gong couldn't detect. So, a little more work is needed because there may be words that one is missing and then the client is not well understood. * The mobile app allows me to listen to calls on the go, but it has too many bugs that are more problems than benefits of using Gong on my mobile phone. On Android it tends to crash the app as it seems to overload the more, I use it. I also have problems with the playlists because if I open them from another application such as email or WhatsApp message it just redirects me to the browser version and not directly to the application, this is annoying because it does not have the same performance and fluidity use Gong from the mobile browser than from the application itself. º The transcripts are not accurate, this generates a bit of confusion when it comes to understanding what this platform is trying to say. This means that we always have a staff to validate all the information that Gong is providing, since without this there would always be confusion due to how deficient the automatic transcriptions that this platform sometimes has. º I have a problem with the recordings of the calls, I like that they are configured automatically, without the need for me to select to record the calls, but I realize that when I go to review the recordings the voice of the Gong is repeated, as if it was an echo. This is a bit annoying since reviewing the recordings I cannot concentrate on what the other person is saying since the echo makes it difficult to understand the communication that took place with this platform. º It would be nice if the listening options were improved when being on the call, I would like it to have noise elimination so as not to record the parts where the client is breathing but only when he is speaking, this avoids annoying noises. Also, as I said before, the Gong echo is annoying, so I would like it to have the ability to eliminate echoes both for the client and for this platform and thus have a clean recording when obtaining those audios for the audit. º I would like it to have KPIs with which to measure the performance of different aspects and thus be able to make decisions regarding those results obtained in order to improve the aspects that are failing in relation to the scores obtained. º Could improve the classification system of the call records, sometimes it is difficult to have all that badly accommodated when wanting to determine what the call that the clients have made was for. Another thing is the way to use this function to make it easier as it is sometimes confusing for new users. #1- We had an overall positive experience with it.
Training Documentation Supported Webinars Supported Live Online Supported In Person Supported	Training Documentation Supported Webinars Not Supported Live Online Supported In Person Not Supported
Company Information Gong.io Founded: 2015 United States gong.io	Company Information Needle Founded: 2024 United States needle.app/
Alternatives QEval Etech Global Services	Alternatives Docket Docket Inc.
Fathom Fathom.ai	OneShot
CallFinder	Apollo Apollo.io
Jiminny	Nex GarageSpace
SalesKen View All	Aurasell View All
Categories AI GTM Supported AI Meeting Assistants Supported AI Sales Assistants Supported AI Sales Tools Supported Call Monitoring Supported Call Recording Supported Conversation Intelligence Supported Go-To-Market Supported Inside Sales Supported Revenue Intelligence Supported Revenue Operations Supported Sales Coaching Supported Sales Enablement Supported Sales Forecasting Supported Sales Training Supported	Categories Agentic AI Supported AI Agents Supported AI Automation Supported AI GTM Supported AI Sales Agents Supported AI Tools Supported Go-To-Market Supported
Show More Features Call Recording Features Archiving Supported Call Sharing Supported Distributed Call Recording Supported Event Triggered Recording Supported File Transfer Supported Instant Retrieval Supported On-Demand Recording Supported Recording Bookmarking Supported Scheduled Recording Supported Screen Activity Recording Supported Video Call Recording Supported Revenue Intelligence Features Actionable Insights Supported Alerts / Notifications Supported Call Scoring Supported Conversation Intelligence Supported CRM Interactions Supported Dashboard Supported Email/Message Interactions Supported Market Intelligence Supported Phone Call Interactions Supported Pipeline Visibility Supported Sales Coaching Supported Video Call Interactions Supported
Integrations Axis LMS Supported HubSpot CRM Supported Slack Supported Zendesk Supported Bigtincan Readiness Supported Causal Supported Fuze Supported HyperOrbit Supported Infodesk Supported Ketch Supported Kixie PowerCall & SMS Supported Lantern Supported Microsoft OneDrive Not Supported Pocus Supported Productboard Supported Protective.ai Supported Spinify Supported Storydoc Supported Von Supported Show More Integrations View All 195 Integrations	Integrations Axis LMS Supported HubSpot CRM Supported Slack Supported Zendesk Supported Bigtincan Readiness Not Supported Causal Not Supported Fuze Not Supported HyperOrbit Not Supported Infodesk Not Supported Ketch Not Supported Kixie PowerCall & SMS Not Supported Lantern Not Supported Microsoft OneDrive Supported Pocus Not Supported Productboard Not Supported Protective.ai Not Supported Spinify Not Supported Storydoc Not Supported Von Not Supported Show More Integrations View All 13 Integrations
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