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About

Lens is a multichannel listing and inventory workflow platform for liquidation warehouses, bin stores, overstock businesses, and resellers. Staff can scan items by barcode, use AI-generated titles, descriptions, and item specifics to prepare listings, then publish products to supported online marketplaces and commerce channels, including eBay, Amazon, Walmart, Shopify, Facebook, and TikTok Shop. The workflow also provides bin-sorting guidance for incoming pallets and truckloads. Lens describes stock synchronization with warehouse-management systems including ShipHero, Extensiv, and SkuVault, helping sellers keep inventory information aligned across sales channels. The platform is designed to support intake, listing creation, channel publishing, and inventory coordination in one workflow for businesses reselling varied or liquidation inventory.

About

Take Control of Your Inbox. Overwhelmed by customer emails? Centralize your inbox and improve response rates across eBay, Amazon, Shopify and more. Grow Your eCommerce Business with Lightning Fast Replies. The magic formula for increased sales? Happy buyers + 5-star feedback = Improved marketplace relationships. Organize. Everything you need to centralize and organize customer emails across marketplaces and stores. Automate. Reduce workload with automated organization, auto-responders, auto-assign & SLA priority settings. Chat Communicate. Respond to messages quickly and efficiently with email templates and access to order information. Reporting. Monitor performance to fine tune your customer support strategy for stores and teams. Returns / Refunds. Process Returns and Refunds for your eBay stores directly from Replyco. Support Multi-Channel Support Integrates directly with eBay, Amazon, Shopify, Linnworks, WooCommerce, BigCommerce, Gmail and more.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Liquidation warehouses, bin stores, overstock businesses, retailers, and multichannel resellers.

Audience

eCommerce traders looking for a helpdesk software to manage and centralize inbox messages across marketplaces

Support

Phone Support Not Supported
24/7 Live Support Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported

API

Offers API Supported

API

Offers API Supported

Screenshots and Videos

Screenshots and Videos

Pricing

Free
Free Version Supported
Free Trial Supported

Pricing

$33 per month
Free Version Not Supported
Free Trial Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Supported

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Not Supported

Company Information

Lens
United States
golens.io

Company Information

Replyco
Founded: 2019
United Kingdom
replyco.com

Alternatives

Alternatives

Rilk

Rilk

Rilk LLC
ListBanana

ListBanana

ArTech Garage
PayTraQer

PayTraQer

SaasAnt Inc

Categories

Categories

Customer Service Supported
Email Management Supported
Help Desk Supported

Multi-Channel eCommerce Features

Catalog Management Supported
Channel Management Supported
Data Synchronization Supported
Email Marketing Not Supported
Inventory Management Supported
Marketplace Integration Supported
Mobile Commerce Supported
Order Management Supported
Promotions Management Not Supported
Returns Management Supported
SEO Management Not Supported
Shopping Cart Not Supported
Social Commerce Not Supported

Customer Service Features

Alerts / Escalation Supported
Appointment Management Not Supported
Call Center Management Not Supported
Email Management Supported
Knowledge Base Not Supported
Live Chat Not Supported
Performance Metrics Supported
Queue Management Not Supported
Self Service Portal Supported
Social Media Integration Supported
Surveys & Feedback Not Supported
Virtual Assistant Supported
Workflow Management Supported

Email Management Features

Data Recovery Not Supported
Email Archiving Supported
Email Deletion Not Supported
Email Discovery Not Supported
Email Monitoring Not Supported
Email Recall Not Supported
Queue Manager Supported
Response Management Supported
Routing Supported
Shared Inboxes Supported
Signature Management Supported
Spam Blocker Not Supported
Whitelisting / Blacklisting Not Supported

Help Desk Features

Alerts / Escalation Not Supported
Automated Routing Not Supported
Community Forums Not Supported
Customizable Branding Not Supported
Document Storage Not Supported
Email Integration Supported
Incident Management Not Supported
Interaction Tracking Not Supported
IT Asset Management Not Supported
Knowledge Base Not Supported
Known Issue Management Not Supported
Live Chat Not Supported
Multi-Channel Communication Supported
Multiple Brands / Products Not Supported
Network Monitoring Not Supported
Real-time Chat Not Supported
Self Service Portal Not Supported
Service Level Agreement (SLA) Management Supported
Ticket Management Supported

Integrations

Amazon Supported
Shopify Supported
eBay Supported
BigCommerce Not Supported
Cdiscount Not Supported
Extensiv 3PL Warehouse Manager Supported
Facebook Marketplace Supported
Gmail Not Supported
Linnworks Not Supported
ShipHero Supported
SkuVault Supported
TikTok Shop Supported
Walmart Supported
WooCommerce Not Supported

Integrations

Amazon Supported
Shopify Supported
eBay Supported
BigCommerce Supported
Cdiscount Supported
Extensiv 3PL Warehouse Manager Not Supported
Facebook Marketplace Not Supported
Gmail Supported
Linnworks Supported
ShipHero Not Supported
SkuVault Not Supported
TikTok Shop Not Supported
Walmart Not Supported
WooCommerce Supported
Claim Lens and update features and information
Claim Lens and update features and information
Claim Replyco and update features and information
Claim Replyco and update features and information