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About

From emerging brands to global enterprises, companies rely on front-line execution to bring their strategy to market. But all too often, busy work and bottlenecks disconnect the field from the big picture. Your commercial leadership is finally on the same page. Marketing is ready to deploy significant regional budgets. You've cracked the code on your supply chain. PINATA delivers efficiency, alignment, and precision to help get work done well. Leadership sets standards and goals; workforce managers build schedules and assignments; front-line workers execute well-defined tasks and complete standardized reports. In turn, data flows up from the field to unlock immediate performance improvement. From planning to bookkeeping, PINATA helps to maximize productivity and minimize errors across innumerable back-office tasks. To promote engagement, we deliver powerful tools through a friendly user experience that's industry-tested and team-approved.

About

Latchel handles your maintenance calls and requests and connects your residents to pros for house cleaning, furniture assembly, emergency services, and much more. Latchel is the only platform that combines revenue-generating resident amenities with maintenance software that empowers property managers to deliver unbeatable customer service. We protect your time by being your front-line communications team. Delight residents with a combination of lifestyle and financial services. Latchel averages a 4.8/5 stars rating for resident satisfaction. For the first time ever, property managers can increase their revenues with a one-of-a-kind resident amenity while leveling up their maintenance services in a single platform. Latchel Averages a 4.8/5 star rating for resident satisfaction. 5-star resident reviews are automatically pushed to your online profiles so your marketing gets a boost. Latchel’s communication team becomes your frontline customer service center to protect your time.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Organizations looking for a data-driven task management platform

Audience

Property managers requiring a solution to manage residents and handle maintenance calls and requests

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

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Reviews/Ratings

Overall 1.0 / 5
ease 3.0 / 5
features 1.0 / 5
design 3.0 / 5
support 1.0 / 5

Pros & Cons from Real Users

Pros

  • The concept of outsourcing property maintenance requests is great. Sadly it was not well executed or achieved with their software.

Cons

  • I recently switched to RentRedi from TurboTenant because I was trying to outsource maintenance requests through Latchel (integrated into RentRedi) and it has been horrendous. I'm pretty convinced Latchel is just an auto-reponse generator with outsourced support. I've been using it for about three months and have yet to get a single maintenance request properly taken care of. Every single ticket I've submitted I chose the option to contact me instead of the tentants, but instead they send the tenant a text and an email then close the request because my tenants have no idea how to respond (their emails are super vague and my tenants think they are spam). I finally got them to open a ticket and push it through, only to get an email the next day saying they couldn't find a vendor and that I'm welcome to take care of it myself.

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

PINATA
Founded: 2015
United States
www.gopinata.com

Company Information

Latchel
United States
latchel.com

Alternatives

Alternatives

EZ-GO Platform

EZ-GO Platform

EZ Factory

Categories

Categories

Integrations

Gmail
Google Calendar
Google Chrome
Microsoft Edge
Mozilla Firefox
Rent Manager
RentRedi
Safari

Integrations

Gmail
Google Calendar
Google Chrome
Microsoft Edge
Mozilla Firefox
Rent Manager
RentRedi
Safari
Claim PINATA and update features and information
Claim PINATA and update features and information
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Claim Latchel and update features and information