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About

Glynk is a customer community platform specifically designed for B2B SaaS businesses looking to unify KB articles, Community answers, and Support tickets to bring down the support cost of the organization. We’ve built an online community from ground-up and scaled it to 2 million members. The journey has taught us many things. We worked on some of the most complex UX problems, engagement issues, user sentiments and retention to make it a thriving community. The result - a world-class community platform that works! Unlike most other platforms, we are not a laundry list of standard features built to sell; rather a host of proven experiences that will truly engage your members and help you build a thriving community that you always aspired for. We will handhold you through the initial stages to make sure your launch and onboarding are successful and your members are comfortable. If Community is at the core of your strategy, we are confident Glynk will work you.

About

Invision Community features a fully-loaded support desk. If you want to take support a step further, easily integrate with Zendesk to communicate top-level help and feedback. Beef up your customer relationship management services with their suite of applications focused on customer service, marketing automation, analytics and application development. Enable staff to focus on more important tasks, rather than repeating the same answers over and over. Automatically highlight the best support content from your community on Facebook & Twitter, for even better visibility. Customers can access your support community any time, from anywhere, on any device. Answers can be ranked based on their accuracy, with higher ranked answers displayed first. Staff and the original poster can also choose the best answer.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Growing B2B SaaS businesses with $1M to $25M in ARR looking to 1) Reduce support cost 2) Improve SEO rankings 3) Increase customer retention

Audience

Brands searching for a complete Community solution

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

$499
Free Version Not Supported
Free Trial Not Supported

Pricing

$75 per month
Free Version Not Supported
Free Trial Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

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Reviews/Ratings

Overall 2.0 / 5
ease 2.0 / 5
features 3.0 / 5
design 2.0 / 5
support 2.0 / 5

Pros & Cons from Real Users

Pros

  • We chose “Invison Power Board” (IPB) from Invision Power Systems (IPS) as the tool for this since it had one for our offering critical functionality. The software had also been around for 10-20 years (depending on how you count a major version upgrade) and could be expected to be stable. This explains why we stayed on board through an 18-month-long orgy of bug reports.

Cons

  • The site was plagued by quite a few issues. We estimate that our 18-month-long process until failure, would have taken us about 6 months with a stable and fully documented software, and an open-minded Support.

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Supported

Training

Documentation Supported
Webinars Supported
Live Online Not Supported
In Person Not Supported

Company Information

Glynk
Founded: 2015
United States
glynk.com

Company Information

Invision Community
Founded: 2002
United States
www.invisioncommunity.com

Alternatives

Higher Logic Thrive

Higher Logic Thrive

Higher Logic

Alternatives

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vBulletin

vBulletin Solutions
Jostle

Jostle

Jostle Corporation
SelfCommunity

SelfCommunity

Quentral

Categories

Community Supported

Categories

Community Supported
Portal Supported

Community Features

Content Management Supported
Content Moderation Supported
Discussions / Forums Supported
Event Management Supported
Group Management Supported
Ideation / Crowdsourcing Supported
Member Directory Supported
Membership Management Supported
Social Media Management Not Supported
Website Management Not Supported
White Label Not Supported

Customer Engagement Features

Analytics Supported
Churn Management Not Supported
Communication Management Not Supported
Community Management Supported
Content Syndication Supported
Feedback Collection Not Supported
Gamification Supported
Live Chat Supported
Video Content Supported

Community Features

Content Management Supported
Content Moderation Supported
Discussions / Forums Supported
Event Management Supported
Group Management Supported
Ideation / Crowdsourcing Supported
Member Directory Supported
Membership Management Supported
Social Media Management Supported
Website Management Supported
White Label Not Supported

Portal Features

Chat Not Supported
Collaboration Supported
Content Management Supported
Document Management Supported
File Sharing Supported
Search Supported

Integrations

HubSpot CRM Supported
HubSpot Customer Platform Supported
Jira Work Management Not Supported
Mailchimp Not Supported
Mapbox Not Supported
Salesforce Not Supported
Stackreaction Not Supported
Workers by Delos Not Supported
Zapier Not Supported
Zendesk Supported
Zoho CRM Supported

Integrations

HubSpot CRM Not Supported
HubSpot Customer Platform Not Supported
Jira Work Management Supported
Mailchimp Supported
Mapbox Supported
Salesforce Supported
Stackreaction Supported
Workers by Delos Supported
Zapier Supported
Zendesk Not Supported
Zoho CRM Not Supported
Claim Glynk and update features and information
Claim Glynk and update features and information
Claim Invision Community and update features and information
Claim Invision Community and update features and information