Related Products
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About
GirikSMS is a 100% Salesforce-native messaging and automation platform that enables businesses to communicate across SMS, WhatsApp, and web chat directly from Salesforce, supporting one‑to‑one, bulk, and multimedia messaging with seamless CRM integration. It includes rich automation features, like scheduled and drip campaigns, message templates, workflow-triggered responses, and automated follow-ups, all configurable via Process Builder, Apex, or flows. Powered by generative AI and Copilot functionality, GiriKSMS enhances agent efficiency with real-time response suggestions, sentiment analysis, and ChatGPT‑driven conversation support. The platform consolidates all messaging channels into a unified inbox, includes AI chatbots for 24/7 support and custom workflows, and offers tools like text‑to‑voice, message cloning, survey delivery, and dynamic sender number mapping. It also ensures compliance through opt‑in/out management and handles campaign scheduling and analytics tracking.
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About
Sentiment Customer Service Messaging Platform. Your customers have questions, you are stretched. We can help you get back in front. Thousands of users from the worlds most innovative companies. You can handle all of your customer interactions through one unified inbox. Chat, Email, Social Media, reviews and Messaging conversations are all routed real-time and handled in one unique interface. AI based Bots take care of the repetitive questions leaving your agents with a unified inbox that has been designed for fast and reactive customer care. With the messaging first feel, gone are the old impersonal and transactional email and chat ticket systems. All channels become a messaging first experience, better for your customers and better for your team. Manage Social Messaging channels like Facebook and Twitter (public and private) , web chat, and Messenger channels like Line in shared inboxes, and automatically load balance conversations across your online team.
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Audience
Salesforce-based sales, marketing, and support teams wanting a solution offering AI-powered omnichannel messaging
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Audience
Organizations that want a social customer service messaging platform
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Support
Phone Support
24/7 Live Support
Online
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Support
Phone Support
24/7 Live Support
Online
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API
Offers API
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API
Offers API
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Screenshots and Videos |
Screenshots and Videos |
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Pricing
$99 per month
Free Version
Free Trial
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Pricing
No information available.
Free Version
Free Trial
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Reviews/
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Reviews/
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Training
Documentation
Webinars
Live Online
In Person
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Training
Documentation
Webinars
Live Online
In Person
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Company InformationGirikSMS
Founded: 2021
United States
www.giriksms.com
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Company InformationSentiment
Founded: 2014
United Kingdom
www.sentiment.io
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Alternatives |
Alternatives |
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Categories |
Categories |
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Customer Service Features
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management
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Integrations
WhatsApp
Azure Marketplace
Cellcast
ChatGPT
Facebook
Facebook Messenger
Instagram
LinkedIn
Meta AI
Salesforce
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Integrations
WhatsApp
Azure Marketplace
Cellcast
ChatGPT
Facebook
Facebook Messenger
Instagram
LinkedIn
Meta AI
Salesforce
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