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About

GirikSMS is a 100% Salesforce-native messaging and automation platform that enables businesses to communicate across SMS, WhatsApp, and web chat directly from Salesforce, supporting one‑to‑one, bulk, and multimedia messaging with seamless CRM integration. It includes rich automation features, like scheduled and drip campaigns, message templates, workflow-triggered responses, and automated follow-ups, all configurable via Process Builder, Apex, or flows. Powered by generative AI and Copilot functionality, GiriKSMS enhances agent efficiency with real-time response suggestions, sentiment analysis, and ChatGPT‑driven conversation support. The platform consolidates all messaging channels into a unified inbox, includes AI chatbots for 24/7 support and custom workflows, and offers tools like text‑to‑voice, message cloning, survey delivery, and dynamic sender number mapping. It also ensures compliance through opt‑in/out management and handles campaign scheduling and analytics tracking.

About

Sentiment Customer Service Messaging Platform. Your customers have questions, you are stretched. We can help you get back in front. Thousands of users from the worlds most innovative companies. You can handle all of your customer interactions through one unified inbox. Chat, Email, Social Media, reviews and Messaging conversations are all routed real-time and handled in one unique interface. AI based Bots take care of the repetitive questions leaving your agents with a unified inbox that has been designed for fast and reactive customer care. With the messaging first feel, gone are the old impersonal and transactional email and chat ticket systems. All channels become a messaging first experience, better for your customers and better for your team. Manage Social Messaging channels like Facebook and Twitter (public and private) , web chat, and Messenger channels like Line in shared inboxes, and automatically load balance conversations across your online team.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Salesforce-based sales, marketing, and support teams wanting a solution offering AI-powered omnichannel messaging

Audience

Organizations that want a social customer service messaging platform

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

$99 per month
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

GirikSMS
Founded: 2021
United States
www.giriksms.com

Company Information

Sentiment
Founded: 2014
United Kingdom
www.sentiment.io

Alternatives

Alternatives

Adanos

Adanos

Adanos Software GmbH
SMS Ninja

SMS Ninja

Ksolves India Limited
MessageBot

MessageBot

MessageBot Solutions Pvt Ltd

Categories

Categories

Customer Service Features

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Integrations

WhatsApp
Azure Marketplace
Cellcast
ChatGPT
Facebook
Facebook Messenger
Instagram
LinkedIn
Meta AI
Salesforce
Telnyx
Twilio
X (Twitter)

Integrations

WhatsApp
Azure Marketplace
Cellcast
ChatGPT
Facebook
Facebook Messenger
Instagram
LinkedIn
Meta AI
Salesforce
Telnyx
Twilio
X (Twitter)
Claim GirikSMS and update features and information
Claim GirikSMS and update features and information
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Claim Sentiment and update features and information