Genetec Mission ControlGenetec
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WebFirstRTI Software
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Related Products
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About
Genetec Mission Control is a collaborative decision management system that provides organizations with new levels of situational intelligence, visualization, and complete incident management capabilities. It allows security personnel to make the right decision when faced with routine tasks or unanticipated situations by ensuring a timely flow of information.
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About
WebFirst is RTI's eCRM module for use by customers and partners. This web interface enables your customers to access a knowledgebase of resolutions to common problems, check the status of open incidents, and report new incidents to support. It facilitates communication, expedites reporting, and provides access to information and help during both business and non business hours without the expense of hiring additional personnel. Appropriate permissions allow authorized customers controlled access to a subset of the information that is available to internal personnel. You can control what they can view and update. Display their own open and recently closed incidents to review their status and optionally enter an activity or message regarding the incident. Download documents, files, fixes, etc that you have made accessible through the File Download Manager feature of CustomerFirst.
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Audience
Commercial Buildings, Airports, Mining, Utilities, Oil and Gas, Correctional Facilities, Critical Infrastructures, Transport, Transit, Port Authority, Law Enforcement
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Audience
Companies searching for a solution to facilitate communication
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Support
Phone Support
24/7 Live Support
Online
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Support
Phone Support
24/7 Live Support
Online
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API
Offers API
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API
Offers API
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Screenshots and Videos |
Screenshots and Videos |
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Pricing
No information available.
Free Version
Free Trial
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Pricing
No information available.
Free Version
Free Trial
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Reviews/
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Reviews/
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Training
Documentation
Webinars
Live Online
In Person
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Training
Documentation
Webinars
Live Online
In Person
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Company InformationGenetec
Founded: 1996
Canada
www.genetec.com/solutions/all-products/mission-control
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Company InformationRTI Software
www.rti-software.com/webfirst.html
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Alternatives |
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Categories |
Categories |
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Physical Security Features
Checkpoint Tracking
Customer Management
Data Collection
Event Management
Incident Management
Investigation Management
Multiple Alarm Queues
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Knowledge Management Features
Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal
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Integrations
ARMS Computer Aided Dispatch
Active Directory
Envoy
FlytBase
Genetec
viisights
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Integrations
ARMS Computer Aided Dispatch
Active Directory
Envoy
FlytBase
Genetec
viisights
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