Frontel vs. Zoom Phone Comparison


Frontel	Zoom Phone Zoom Communications	+	+
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About Frontel is a browser-based AI phone answering service for businesses. Businesses provide their services, hours and other useful information to guide the AI’s answers. Frontel answers calls, collects caller names, callback numbers, inquiries and appointment requests, and saves available conversation text and request details in Messages. Teams review requests and contact callers to confirm appointments or arrange another time. When capacity is available, businesses can activate a Frontel phone number or forward calls from an existing number. Frontel is designed for small businesses and service teams handling routine inquiries and caller follow-up; its application stores conversation text, not call audio.		About Zoom Phone is an AI-powered cloud-based business phone system that provides voice calling, messaging, and unified communications through a Voice over Internet Protocol (VoIP) platform. The software enables employees to make and receive business calls from desktop computers, mobile devices, and compatible desk phones. Its calling features include auto receptionists, call queues, call forwarding, voicemail, call recording, SMS, and intelligent call routing. Built-in AI capabilities provide post-call summaries, voicemail transcription, action item extraction, and automated follow-up assistance. Zoom Phone also supports an optional AI receptionist that answers customer inquiries, schedules appointments, and transfers calls to appropriate employees. The platform integrates with Zoom Meetings, Zoom Chat, Salesforce, Microsoft, Google, and other business applications while providing centralized administration and call analytics.
Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported		Platforms Supported Windows Supported Mac Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Supported iPad Supported Android Supported Chromebook Not Supported
Audience Small businesses and service teams that want help answering calls, sharing business information and collecting messages and appointment requests.		Audience Small and medium-sized businesses, enterprises, IT administrators, remote and hybrid teams, sales departments, customer service teams, office managers, and organizations seeking cloud-based business calling, AI-powered phone assistance, centralized call management, and unified communications
Support Phone Support Not Supported 24/7 Live Support Not Supported Online Supported		Support Phone Support Supported 24/7 Live Support Supported Online Supported
API Offers API Not Supported		API Offers API Supported
Screenshots and Videos No images available		Screenshots and Videos View more images or videos
Pricing Frontel offers a limited free initial trial, subject to availability. Carrier charges may apply when calls are forwarded. Free Version Supported Free Trial Not Supported		Pricing $10.50/user/month Free Version Not Supported Free Trial Supported
Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software		Reviews/Ratings Overall 4.4 / 5 ease 4.9 / 5 features 4.5 / 5 design 4.5 / 5 support 4.5 / 5 Read all reviews
		Pros from Real Users Pros 1. It is available on both Android and iOS platform. 2. It does not heat up the phone or use a lot of RAM while running. 3. Furthermore, it has all the important features like screen sharing and recording even in the mobile version. 4. The layout of the user interface is intuitive ad makes the application easy to use. 5. It allows switching between mobile application and desktop application of Zoom easily. - The user interface of the application is simple, and the navigation is smooth. - It is available on all the platforms. - All the important features are present on the bottom navigation bar. - It allows screen sharing without any lags. - It runs smoothly on all the devices without consuming a lot of RAM. 1. The application is available for all the mobile platforms and run smoothly on all the devices. 2. It has pretty, much all the features compared to the desktop version. 3. By running on a mobile device, it makes it extremely portable and accessible to attend meetings anywhere. 4. The user interface of the application is designed in a way that it can be used by anyone with little to no technical background. Integrates seamlessly with zoom video conferencing. Flexible VOIP solution (app on computer or cell). Ported existing numbers. Auto attendant and call queues are great. - Zoom phone is a lightweight version of zoom for phone. - It runs smoothly in all the mobile devices. - It has all the basic features of zoom. _ it is pretty easy to use, along with a beautifully designed user interface. - The quality of audio and video calls does not drop a lot, even on slow internet. It is super easy to use and to take your Zoom meetings on the go, like places you can't comfortably have a computer. Easy to use, controls are easily found. Being able to join a meeting while travelling is convenient. Easy to use and connect. Great to use for professional meeting. Multi platform supported. Good audio and video quality. - Audio and video of meetings in zoom phone is well-balanced and clear. - It is easy to use, and the customer support is very responsive and fast in solving problems. - The user interface of the application is beautiful to use. The price for basic service is comparable to other providers. Not sure that this is a "pros" exactly.
Training Documentation Not Supported Webinars Not Supported Live Online Not Supported In Person Not Supported		Training Documentation Supported Webinars Supported Live Online Supported In Person Not Supported
Company Information Frontel United States aiphoneansweringservice.io		Company Information Zoom Communications Founded: 2011 United States zoom.com
Alternatives fonio		Alternatives 3CX
Maxe AI Employee Maxe Feed Holdings LLC		Intermedia Unite Intermedia
AutomIAbzh		Dialpad Connect Dialpad
Answering AI		Allo
Penelope View All		Ooma Office Ooma View All
Categories AI Phone Answering Agents Supported		Categories AI Phone Answering Agents Supported AI Receptionists Supported Business Phone Systems Supported Business VoIP Supported Cloud PBX Supported Online Fax Supported Telephony Supported Video Conferencing Supported Web Conferencing Supported
		Show More Features Business Phone Systems Features Call Logging Supported Call Monitoring Supported Call Recording Supported Call Routing Supported Employee Directory Supported IVR / Voice Recognition Supported Mobile Access Supported Virtual Call Center Not Supported Web Conferencing Supported Business VoIP Features Call Parking Supported Call Recording Supported Contact Management Supported Encryption Supported IVR / Voice Recognition Supported Ring Groups Supported SIP Trunking Supported Unified Communications Supported Voice Quality Enhancement Supported Cloud PBX Features Call Recording Supported Call Routing Supported IVR / Voice Recognition Supported Ring Groups Supported SIP Trunking Supported Virtual Extensions Supported Web Conferencing Supported
Integrations BCM One Not Supported Bubble Not Supported CallFlow Not Supported Desk Manager Not Supported Exelare Not Supported FirstDigital Not Supported GTT Envision Not Supported Glia Not Supported Heyoo.ai Not Supported Hyperbound Not Supported Insight7 Not Supported Memtime Not Supported Outreach Not Supported PCI Checklist Not Supported Quin Not Supported Salesloft Not Supported Theta Lake Not Supported Yoroflow Not Supported Zoom Not Supported athenaOne Not Supported Show More Integrations		Integrations BCM One Supported Bubble Supported CallFlow Supported Desk Manager Supported Exelare Supported FirstDigital Supported GTT Envision Supported Glia Supported Heyoo.ai Supported Hyperbound Supported Insight7 Supported Memtime Supported Outreach Supported PCI Checklist Supported Quin Supported Salesloft Supported Theta Lake Supported Yoroflow Supported Zoom Supported athenaOne Supported Show More Integrations View All 144 Integrations
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