Fraud Risk ManagerFiserv
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Related Products
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About
Preventing fraud losses and maintaining customer confidence are vital to your financial institution, but also pose complex challenges. Fiserv simplifies fraud prevention with this intelligent and easy-to-use financial crime management and compliance solution. Fraud Risk Manager™ from Fiserv provides an end-to-end fraud prevention environment. This solution combines innovative transaction and customer monitoring with a built-in case management system, step-by-step alert management and configurable workflow. Using Fraud Risk Manager, you enjoy the benefits of next-generation fraud detection, including enhanced accuracy, streamlined analysis and improved efficiency. An extensive library of user-configurable risk views and alert definitions gives you a head start in detecting and preventing fraudulent activity. This collection provides extensive coverage against fraud losses and enables users to quickly adapt to new fraud threats.
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About
Fraud in the contact center is a multi-billion dollar problem. With 1 out of every 770 fraudulent calls getting to agents. It is an arms race between fraudsters and call center teams to outsmart and outmaneuver each other. In the IVR, one out of 390 accounts being accessed in the IVR will be the victim of a fraud attack. Fraud loss directly impacts a company’s bottom line, customer experience, and brand perception. Pindrop® is a multifactor, real-time, fraud prevention solution that analyzes calls into the contact center for voice, device, and behavior to find up to 80% of phone channel fraud, predict future fraud 60 days in advanced, provide a complete cross-channel view of fraud, reduce costs and review rates, and harden the company against attacks. Determine call risk and account risk in the IVR to prevent data theft, account mining, ATO, and omni-channel fraud. Get real time call risk on every call with real-time alerts for agents on potential fraudulent callers.
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Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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Audience
Risk Management solution for companies
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Audience
Call centers and companies requiring a multifactor, real-time, fraud prevention solution that analyzes calls into the contact center
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Support
Phone Support
Supported
24/7 Live Support
Not Supported
Online
Supported
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Support
Phone Support
Supported
24/7 Live Support
Supported
Online
Supported
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API
Offers API
Not Supported
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API
Offers API
Supported
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Screenshots and Videos |
Screenshots and Videos |
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Pricing
No information available.
Free Version
Not Supported
Free Trial
Not Supported
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Pricing
No information available.
Free Version
Not Supported
Free Trial
Not Supported
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Reviews/
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Reviews/
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Training
Documentation
Supported
Webinars
Supported
Live Online
Not Supported
In Person
Not Supported
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Training
Documentation
Supported
Webinars
Supported
Live Online
Not Supported
In Person
Not Supported
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Company InformationFiserv
Founded: 1984
United States
www.fiserv.com
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Company InformationPindrop
Founded: 2011
United States
www.pindrop.com/solutions/anti-fraud/
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Categories |
Categories |
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Fraud Detection Features
Access Security Management
Supported
Check Fraud Monitoring
Supported
Custom Fraud Parameters
Supported
For Banking
Supported
For Crypto
Not Supported
For eCommerce
Not Supported
For Insurance Industry
Supported
Internal Fraud Monitoring
Supported
Investigator Notes
Not Supported
Pattern Recognition
Not Supported
Transaction Approval
Not Supported
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Integrations
ARGO
Supported
Amazon Connect
Not Supported
Amazon Web Services (AWS)
Not Supported
BankingON
Supported
Genesys Cloud CX
Not Supported
GigaSECURE
Not Supported
Gigamon
Not Supported
InteractionSync
Not Supported
Verizon Cloud
Not Supported
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Integrations
ARGO
Not Supported
Amazon Connect
Supported
Amazon Web Services (AWS)
Supported
BankingON
Not Supported
Genesys Cloud CX
Supported
GigaSECURE
Supported
Gigamon
Supported
InteractionSync
Supported
Verizon Cloud
Supported
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