eGain Analytics

eGain Analytics

eGain Corporation
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About

Franklin Parcel is the world’s most advanced shipping analytics, optimization, and claim identification platform. We make it easy to take control of your data, use it to answer complex business questions, and we even help you recover money owed to you from the carriers. Our normalized data and prebuilt reports allow you to slice and dice your data like never before. Our fees recovery platform usually pays for the entire system. Stop cutting your savings in half. Carriers hold on geographic data like it's a map of the British front lines. The second tab is your money maker. It identifies packages that may be entitled to a refund. We’ll send you a handy guide on how to get that money back if you need it.

About

eGain Analytics makes it easy to measure, analyze and refine your contact center operations, knowledge and web customer experience. Create informative reports, charts and dashboards effortlessly. Slice-&-dice the data in any number of ways and use it to manage the business effectively. Measure performance by agent, queue, call type, category and more. The highly flexible report builder wizard allows data to be grouped, sorted, sliced-&-diced by a number of business hierarchies for a 360 degree view. Contact center managers gain visibility of a host of data, with contact volumes, abandon rates, response times and service levels being just the tip of the iceberg. Knowledge managers gain visibility of article views, feedback, search behavior, contact deflection and a whole lot more.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Shipping analytics, optimization and claim identification platform for small and mid-sized businesses

Audience

Customer engagement platform for enterprises

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

Free
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Franklin Parcel
United States
www.franklinparcel.com

Company Information

eGain Corporation
Founded: 1997
United States
www.egain.com/products/analytics/

Alternatives

Alternatives

LateShipment.com

LateShipment.com

LateShipment Inc.

Categories

Categories

Parcel Audit Features

Auditing & Claim Filing Services
Automated Audit
Automated Claim Filing
Carrier Invoice Auditing
Cost Recovery Reporting
Data Import
Exceptions Management
Package Analytics
Predictive Analytics
Shipping Monitoring
Shipping Optimization
Third Party Management

Integrations

Talkdesk

Integrations

Talkdesk
Claim Franklin Parcel and update features and information
Claim Franklin Parcel and update features and information
Claim eGain Analytics and update features and information
Claim eGain Analytics and update features and information