FocalPoint Software vs. FocalScope Comparison


FocalPoint Software Visum	FocalScope	+	+
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About FocalPoint Software is a flexible and affordable rental software solution developed by Visum. Designed to handle all types of merchandise, including homeowner items, party supplies, tools, construction equipment, event rentals, and more, FocalPoint Software makes running a rental store hassle-free and cost-efficient. With FocalPoint, you can maintain a better control of your inventory, make accounting more efficient, reduces delivery and cleaning errors, and enables customers to understand your rental store policies, and so much more. FocalPoint is installed in over 45 states and Canada. Our staff has over 100-years of hands on rental experience outside of the software industry.	About FocalScope is a help desk and contact center software powering your conversations via email, voice, SMS, live chat, and social media messengers such as Facebook, Telegram, and WhatsApp. Deliver remarkable customer service on every channel. Customers want to reach out using their preferred means. For some, that would be emailed. For others, it may be a voice, live chat, or social media messaging. Providing omnichannel service is no longer a nice-to-have but a strategic need. FocalScope helpdesk and contact center software helps you build a strong customer service reputation while making it easy for agents and cost-effective for the business. Automatically assign requests from any channel based on routing rules and queues. Prioritise VIP customers, match agents based on skills, or simply set up a round robin. Define Service Level Agreement (SLA) policies and let FocalScope alert you with warning labels when things get hectic.
Platforms Supported Windows Supported Mac Not Supported Linux Supported Cloud Supported On-Premises Not Supported iPhone Supported iPad Supported Android Supported Chromebook Not Supported	Platforms Supported Windows Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported
Audience Ideal for rental stores with one or more locations offering rentals for homeowner items, tools, contractor equipment, party supplies, event supplies, and more.	Audience Brands and companies seeking a tool to deliver remarkable customer service on every channel
Support Phone Support Supported 24/7 Live Support Not Supported Online Supported	Support Phone Support Not Supported 24/7 Live Support Supported Online Not Supported
API Offers API Not Supported	API Offers API Not Supported
Screenshots and Videos View more images or videos	Screenshots and Videos View more images or videos
Pricing No information available. Free Version Not Supported Free Trial Not Supported	Pricing $20.00/month/user Free Version Supported Free Trial Supported
Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software	Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software

Training Documentation Supported Webinars Supported Live Online Supported In Person Supported	Training Documentation Supported Webinars Supported Live Online Supported In Person Supported
Company Information Visum Founded: 2004 United States www.visum-corp.com	Company Information FocalScope Founded: 2007 Singapore www.focalscope.com
Alternatives Point of Rental Software	Alternatives Omnicus
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integraRental integraSoft	Sprinklr Service Sprinklr
InTempo Rental Software InTempo Software	Genesys Cloud CX Genesys
Yo!Rent FATbit Technologies View All	Focal Focal ML View All
Categories Equipment Rental Supported Event Rental Supported Rental Supported	Categories Customer Service Supported Help Desk Supported Live Chat Supported
Show More Features Equipment Rental Features Asset Tracking Supported Barcoding Not Supported Billing and Invoicing Supported Customer Management Supported Inventory Management Supported Maintenance Management Supported Order Management Supported Reservations Management Supported Utilization Reporting Supported Rental Features Auto / Boat Rental Not Supported Contract Management Supported Inspection Management Supported Inventory Management Supported Late Fee Calculation Supported Maintenance Management Supported Medical Equipment Rental Not Supported Multi-Location Supported Online Booking Supported Rate Management Supported Recurring Rentals Supported Reservations Management Supported Scheduling Supported Short / Long Term Rental Supported	Show More Features Customer Service Features Alerts / Escalation Supported Appointment Management Supported Call Center Management Not Supported Email Management Not Supported Knowledge Base Supported Live Chat Supported Performance Metrics Supported Queue Management Not Supported Self Service Portal Supported Social Media Integration Not Supported Surveys & Feedback Supported Virtual Assistant Not Supported Workflow Management Not Supported Help Desk Features Alerts / Escalation Supported Automated Routing Supported Community Forums Supported Customizable Branding Supported Document Storage Supported Email Integration Supported Incident Management Supported Interaction Tracking Supported IT Asset Management Supported Knowledge Base Supported Known Issue Management Supported Live Chat Supported Multi-Channel Communication Supported Multiple Brands / Products Supported Network Monitoring Supported Real-time Chat Supported Self Service Portal Supported Service Level Agreement (SLA) Management Supported Ticket Management Supported Live Chat Features Canned Responses Supported Customizable Branding Not Supported Geo Targeting Not Supported Offline Form Supported Proactive Chat Supported Screen Sharing Supported Third Party Integration Supported Transfers / Routing Supported Website Visitor Tracking Supported
Integrations OneView Supported PartSmart Supported QuickBooks Desktop Pro Supported Solvemate Not Supported View All 3 Integrations	Integrations OneView Not Supported PartSmart Not Supported QuickBooks Desktop Pro Not Supported Solvemate Supported View All 1 Integration
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