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About

FocalPoint Software is a flexible and affordable rental software solution developed by Visum. Designed to handle all types of merchandise, including homeowner items, party supplies, tools, construction equipment, event rentals, and more, FocalPoint Software makes running a rental store hassle-free and cost-efficient. With FocalPoint, you can maintain a better control of your inventory, make accounting more efficient, reduces delivery and cleaning errors, and enables customers to understand your rental store policies, and so much more. FocalPoint is installed in over 45 states and Canada. Our staff has over 100-years of hands on rental experience outside of the software industry.

About

FocalScope is a help desk and contact center software powering your conversations via email, voice, SMS, live chat, and social media messengers such as Facebook, Telegram, and WhatsApp. Deliver remarkable customer service on every channel. Customers want to reach out using their preferred means. For some, that would be emailed. For others, it may be a voice, live chat, or social media messaging. Providing omnichannel service is no longer a nice-to-have but a strategic need. FocalScope helpdesk and contact center software helps you build a strong customer service reputation while making it easy for agents and cost-effective for the business. Automatically assign requests from any channel based on routing rules and queues. Prioritise VIP customers, match agents based on skills, or simply set up a round robin. Define Service Level Agreement (SLA) policies and let FocalScope alert you with warning labels when things get hectic.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Ideal for rental stores with one or more locations offering rentals for homeowner items, tools, contractor equipment, party supplies, event supplies, and more.

Audience

Brands and companies seeking a tool to deliver remarkable customer service on every channel

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

$20.00/month/user
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Visum
Founded: 2004
United States
www.visum-corp.com

Company Information

FocalScope
Founded: 2007
Singapore
www.focalscope.com

Alternatives

Alternatives

integraRental

integraRental

integraSoft
Focal

Focal

Focal ML
InTempo Rental Software

InTempo Rental Software

InTempo Software
Yo!Rent

Yo!Rent

FATbit Technologies

Categories

Categories

Equipment Rental Features

Asset Tracking
Barcoding
Billing and Invoicing
Customer Management
Inventory Management
Maintenance Management
Order Management
Reservations Management
Utilization Reporting

Rental Features

Auto / Boat Rental
Contract Management
Inspection Management
Inventory Management
Late Fee Calculation
Maintenance Management
Medical Equipment Rental
Multi-Location
Online Booking
Rate Management
Recurring Rentals
Reservations Management
Scheduling
Short / Long Term Rental

Customer Service Features

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Help Desk Features

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
Incident Management
Interaction Tracking
IT Asset Management
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

Live Chat Features

Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking

Integrations

OneView
PartSmart
Solvemate

Integrations

OneView
PartSmart
Solvemate
Claim FocalPoint Software and update features and information
Claim FocalPoint Software and update features and information
Claim FocalScope and update features and information
Claim FocalScope and update features and information