Flock vs. Intermedia Unite Comparison


Flock	Intermedia Unite Intermedia	+	+
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About Your team’s communication hub. Team messaging, video+audio calling, productivity apps and more. Flock makes communication and collaboration effortless. Get all the features you need in one easy-to-use tool. Work smarter with Flock's all-in-one messaging, video conferencing, and productivity tool. Stay connected with Flock's powerful built-in video conference feature. Up to 20 attendees can meet in real-time. You can even screen share with just a click. Powerful search helps you find anything shared in Flock, whether it’s a message, file, or link. Use our powerful suite of business collaboration tools - Shared To-Dos, Polls, Note Sharing, Reminders, and more - to optimize project management. Flock offers over 50 integrations with tools like Asana, Twitter, Googe Drive, and Todoist. Add your apps in Flock with one click and you’ll never need to switch tools to get work done.		About Intermedia Unite® brings business communications, collaboration, and customer engagement into one easy-to-use platform—keeping teams connected, productive, and responsive from anywhere. It replaces fragmented tools by combining business phone service, video conferencing, team chat, and file sharing into one seamless experience, so employees can collaborate without switching apps. Unite delivers enterprise-grade calling with 100+ features, integrated customer engagement, and enhanced Microsoft Teams experiences. With mobile and desktop apps, users can call, meet, message, and engage customers from anywhere while maintaining a consistent business identity. AI-powered transcription, summaries, and insights help teams capture details and follow up efficiently. Backed by 99.999% uptime and J.D. Power-certified support, Unite ensures reliable performance—resulting in simpler communications, more productive teams, and better customer engagement.
Platforms Supported Windows Supported Mac Supported Linux Supported Cloud Supported On-Premises Not Supported iPhone Supported iPad Supported Android Supported Chromebook Not Supported		Platforms Supported Windows Supported Mac Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Supported iPad Supported Android Supported Chromebook Not Supported
Audience Teams of all sizes that want to streamline communications		Audience Companies of all sizes searching for a complete Business VoIP solution
Support Phone Support Not Supported 24/7 Live Support Supported Online Supported		Support Phone Support Supported 24/7 Live Support Supported Online Supported
API Offers API Supported		API Offers API Supported
Screenshots and Videos View more images or videos		Screenshots and Videos View more images or videos
Pricing $4.50 per user per month Free Version Supported Free Trial Supported		Pricing $22.99/user Contact us today to get a custom quote for your business. Free Version Not Supported Free Trial Not Supported
Reviews/Ratings Overall 4.8 / 5 ease 4.9 / 5 features 4.9 / 5 design 4.7 / 5 support 4.7 / 5 Read all reviews		Reviews/Ratings Overall 4.8 / 5 ease 4.8 / 5 features 4.8 / 5 design 4.5 / 5 support 5.0 / 5 Read all reviews
Pros & Cons from Real Users Pros Flock is a cross-platform product, which means you can use this on a different platform without getting disconnected. Reminders can also be set. The video quality of the conference is so clear. It also supports the transfer of mid-size files (20GB). - Flock helps in connecting with colleagues and team members in a seamless and easy way. - The application is easy to use and is rich in features. - The user interface of the application is refined and minimal and looks modern. - Flock allows all the basic features like instant messaging, video calls and screen sharing. - The group chat and screen share feature works smoothly. - It can be easily integrated with Google calendar to improve functionality and productivity. - The message replies can be done for specific messages. - It has a lot of business-oriented features that make it one of the best business chat app. - It has a clean and straightforward user interface. - The price is of the application is very reasonable. It is the best tool for the project members to discuss and collaborate with teams. It makes every chat interactive and simple. I love its file-sharing feature, we can integrate with the third-party cloud storage platforms. Cons Till now I had a great experience using this platform. No cons. - There is no alert for deleted message. - It does not work well with smartwatches like Apple Watch. - Using it from past 3 years and haven't faced any issue. - It changes the status as inactive if you run it in the background for some time. No downside experience on this platform. Got seamless experience.		Pros from Real Users Pros Intermedia has a very stable and reliable product. There are a number of features that have been added over the years that make the product continue to grow and improve. Ease of use and customer service. Intermedia seems to be very thorough and detailed. We appreciate the attention to detail. Seemless transition from desktop (hard) phone to the app. Emails are sent as soon as messages are received. Customer service is excellent when needed. Everything! Easy to use. Can use same system in two different offices. The technical support is amazing. The Administrative support is very professional and nice.
Training Documentation Supported Webinars Supported Live Online Supported In Person Supported		Training Documentation Supported Webinars Not Supported Live Online Not Supported In Person Not Supported
Company Information Flock Founded: 2014 United Arab Emirates www.flock.com		Company Information Intermedia Founded: 1993 United States www.intermedia.com
Alternatives Pumble CAKE.com Inc		Alternatives 3CX
Brosix		Yeastar P-Series PBX System Yeastar
Microsoft Teams Microsoft		NXTPulse
Slack Salesforce		Dialpad Connect Dialpad
Workplace from Meta Meta View All		Nextiva View All
Categories Audio Conferencing Supported Collaboration Supported Employee Communication Tools Supported Internal Communications Supported Messaging Supported Productivity Supported Remote Work Supported Team Chat Supported Team Communication Supported Unified Communications Supported Video Conferencing Supported Web Conferencing Supported		Categories AI Receptionists Supported Business Phone Systems Supported Business VoIP Supported Call Center Supported Intermedia® Contact Center helps businesses deliver fast, personalized customer experiences across every channel. It unifies voice, chat, SMS, and email into one platform, enabling teams to engage customers seamlessly without switching tools. Intelligent routing and self-service connect customers to the right resource quickly, while automating routine inquiries to reduce wait times. Agents have access to customer context, interaction history, and collaboration tools in one place to resolve issues faster. AI-powered features like real-time assistance, summaries, and insights support agents and help supervisors improve performance and service quality. Built-in dashboards, reporting, and secure recording provide visibility and support compliance. Backed by 99.999% uptime and J.D. Power-certified support, it delivers reliable performance—resulting in better service, more productive teams, and simpler customer communications. Contact Center as a Service (CCaaS) Supported Intermedia® Contact Center helps businesses deliver fast, personalized customer experiences across every channel. It unifies voice, chat, SMS, and email into one platform, enabling teams to engage customers seamlessly without switching tools. Intelligent routing and self-service connect customers to the right resource quickly, while automating routine inquiries to reduce wait times. Agents have access to customer context, interaction history, and collaboration tools in one place to resolve issues faster. AI-powered features like real-time assistance, summaries, and insights support agents and help supervisors improve performance and service quality. Built-in dashboards, reporting, and secure recording provide visibility and support compliance. Backed by 99.999% uptime and J.D. Power-certified support, it delivers reliable performance—resulting in better service, more productive teams, and simpler customer communications. SIP Trunk Supported Team Communication Supported Telephony Supported UCaaS Supported Unified Communications Supported Video Conferencing Supported Web Conferencing Supported Workforce Optimization (WFO) Supported
Team Communication Features Activity / News Feed Not Supported Audio Calls Supported Calendar Management Not Supported Chat / Messaging Supported Discussion Threads Supported File Sharing Supported Mobile Access Supported Push Notifications Not Supported Search Supported Surveys & Feedback Supported Task Management Supported Video Conferencing Supported Unified Communications Features Audio / Video Conferencing Supported Calendar Management Supported Call Recording Not Supported Call Routing Not Supported Chat / Messaging Supported Fax Management Not Supported File Sharing Supported Mobile Access Supported Multi-User Collaboration Supported Voice Mail Not Supported Video Conferencing Features Electronic Hand Raising Not Supported Mobile Access Supported On-Demand Webcasting Not Supported Presentation Streaming Not Supported Presentation Tools Not Supported Private Chat Supported Real-Time Chat Supported Record & Playback Ability Not Supported Screen Sharing Supported Two-Way Audio & Video Supported Video Conferencing Supported Whiteboard Not Supported Web Conferencing Features Electronic Hand Raising Not Supported Mobile Access Supported On-Demand Webcasting Not Supported Presentation Streaming Not Supported Presentation Tools Not Supported Private Chat Supported Real-Time Chat Supported Record & Playback Ability Not Supported Screen Sharing Supported Two-Way Audio & Video Supported Video Conferencing Supported Whiteboard Not Supported Show More Features Collaboration Features Brainstorming Supported Calendar Management Supported Chat / Messaging Supported Contact Management Supported Content Management Not Supported Document Management Not Supported Project Management Supported Real Time Editing Supported Task Management Supported Version Control Not Supported Video Conferencing Supported Employee Communication Tools Features Activity / News Feed Not Supported Audio / Video Conferencing Supported Blogs Not Supported Chat / Messaging Supported Employee Directory Supported Event Calendar Supported File Sharing Supported Knowledge Management Not Supported Newsletter Management Not Supported Surveys & Feedback Supported Internal Communications Features App Integration Supported Blogs Not Supported Chat/Messaging Supported Email Management Not Supported Employee Directory Supported Event Calendar Supported Newsletter Management Not Supported Photo Gallery Not Supported Social Sharing Supported Survey Management Supported Telephony Supported Video Chat Supported Voice Chat Supported Messaging Features End-to-End Encryption (E2EE) Supported File Sharing Supported Groups / Channels Supported Payments Not Supported Search / Filter Supported Self-Destructing Messages Not Supported Stickers / GIFs Supported Threaded Discussion Supported Video Conferencing Supported Voice Calling Supported Productivity Features Collaboration Supported Database Creation Not Supported Document Creation Supported File Sharing Supported Notes Management Supported Office Suite Not Supported Presentation Tools Not Supported Project Management Supported Task Management Supported Team Chat Supported Team Chat Features End-to-End Encryption (E2EE) Supported File Sharing Supported Groups / Channels Supported Payments Not Supported Search / Filter Supported Self-Destructing Messages Not Supported Stickers / GIFs Supported Threaded Discussion Supported Video Conferencing Supported Voice Calling Supported		Team Communication Features Activity / News Feed Supported Audio Calls Supported Calendar Management Supported Chat / Messaging Supported Discussion Threads Supported File Sharing Supported Mobile Access Supported Push Notifications Supported Search Supported Surveys & Feedback Supported Task Management Supported Video Conferencing Supported Unified Communications Features Audio / Video Conferencing Supported Calendar Management Supported Call Recording Supported Call Routing Supported Chat / Messaging Supported Fax Management Not Supported File Sharing Supported Mobile Access Supported Multi-User Collaboration Supported Voice Mail Supported Video Conferencing Features Electronic Hand Raising Supported Mobile Access Supported On-Demand Webcasting Supported Presentation Streaming Supported Presentation Tools Supported Private Chat Supported Real-Time Chat Supported Record & Playback Ability Supported Screen Sharing Supported Two-Way Audio & Video Supported Video Conferencing Supported Whiteboard Not Supported Show More Features Business Phone Systems Features Call Logging Supported Call Monitoring Supported Call Recording Supported Call Routing Supported Employee Directory Supported IVR / Voice Recognition Supported Mobile Access Supported Virtual Call Center Supported Web Conferencing Supported Business VoIP Features Call Parking Supported Call Recording Supported Contact Management Supported Encryption Supported IVR / Voice Recognition Supported Ring Groups Supported SIP Trunking Supported Unified Communications Supported Voice Quality Enhancement Supported SIP Trunk Features Automatic Fail-over Routing Not Supported Call Data Records Not Supported Caller ID Supported Disaster Recovery Not Supported e911 Supported International Numbers Supported Multiple DID Options Supported PSTN Forwarding Supported Toll-Free Numbers Supported Telephony Features Auto-Dialer Supported Call Center Management Supported Call Monitoring Supported Contact Management Supported Inbound Reporting Not Supported IVR / Voice Recognition Not Supported Outbound Reporting Not Supported Predictive Dialer Not Supported Telemarketing Management Not Supported Voice & Data Integration Not Supported VoIP Supported Workforce Optimization (WFO) Features eLearning Not Supported Interaction Analytics Supported Liability Recording Not Supported Performance Management Not Supported Quality Management Not Supported Real-time Guidance Not Supported Reporting Supported Speech Analytics Not Supported Surveying Not Supported Workforce Management Not Supported
Integrations Google Calendar Supported Zendesk Supported ADP StandOut Supported Asana Supported Bitbucket Supported Chanty Supported Google Drive Supported Google Meet Not Supported Google Workspace Supported IFTTT Supported Mailchimp Supported Microsoft 365 Not Supported Microsoft Teams Not Supported NetSuite CRM Not Supported ReturnPro Supported ServiceNow Not Supported Stackreaction Supported Tekmetric Supported WorkHub Supported Zoho Projects Not Supported Show More Integrations View All 57 Integrations		Integrations Google Calendar Supported Zendesk Supported ADP StandOut Not Supported Asana Not Supported Bitbucket Not Supported Chanty Not Supported Google Drive Not Supported Google Meet Supported Google Workspace Not Supported IFTTT Not Supported Mailchimp Not Supported Microsoft 365 Supported Microsoft Teams Supported NetSuite CRM Supported ReturnPro Not Supported ServiceNow Supported Stackreaction Not Supported Tekmetric Not Supported WorkHub Not Supported Zoho Projects Supported Show More Integrations View All 22 Integrations
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