FlipKeyTripadvisor
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PolarPuffinPolargate
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Related Products
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About
FlipKey is part of TripAdvisor Rentals, a leading vacation rentals marketplace with more than 830,000 properties in 190 countries. Whether you’re looking for a city-center studio, a far-flung private island, a cozy ski chalet, or a sprawling beach house, you’ll find the perfect home with TripAdvisor Rentals.
TripAdvisor Rentals connects the insider knowledge of our homeowners with the collective wisdom of 465 million TripAdvisor traveler reviews so you can stay the smarter way. With TripAdvisor, you’ll discover not only the best rental, but also the best restaurants, attractions and experiences—no matter where you’re headed.
FlipKey was founded in 2007 and joined the TripAdvisor Rentals family in 2008. The TripAdvisor Rentals family also includes Holiday Lettings, Niumba, Vacation Home Rentals and HouseTrip.
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About
PolarPuffin is a cloud-based review analysis and improvement tool for independent hotels and hotel groups. It brings together guest reviews from Google, TripAdvisor and Booking, then uses Claude to identify recurring complaints and compliments in their original languages. Each week, it delivers a report with up to five practical, lower-cost changes, the hotel roles responsible and the reviews supporting each recommendation. Email alerts highlight urgent or emerging issues, while follow-up measurements compare complaint levels four and eight weeks after a change. The Hotel Pro plan also provides draft replies in each guest’s language and includes a hotel restaurant or beach club in the same report. Hotel teams use PolarPuffin to turn online feedback into assigned operational actions and track whether those changes address recurring guest concerns.
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Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Supported
iPad
Supported
Android
Supported
Chromebook
Not Supported
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Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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Audience
Vacation rental owners and managers, or travelers looking to book vacation rentals
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Audience
Hotel teams, including independent properties and hotel groups, that want to analyze guest reviews and turn recurring feedback into operational actions.
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Support
Phone Support
Not Supported
24/7 Live Support
Not Supported
Online
Supported
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Support
Phone Support
Not Supported
24/7 Live Support
Not Supported
Online
Not Supported
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API
Offers API
Not Supported
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API
Offers API
Not Supported
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Screenshots and Videos |
Screenshots and VideosNo images available
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Pricing
No information available.
Free Version
Not Supported
Free Trial
Not Supported
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Pricing
No information available.
Free Version
Not Supported
Free Trial
Supported
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Reviews/
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Reviews/
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Training
Documentation
Supported
Webinars
Not Supported
Live Online
Not Supported
In Person
Not Supported
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Training
Documentation
Not Supported
Webinars
Not Supported
Live Online
Not Supported
In Person
Not Supported
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Company InformationTripadvisor
Founded: 2000
United States
www.flipkey.com
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Company InformationPolargate
Spain
polarpuffin.com/en
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Alternatives |
Alternatives |
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Categories |
Categories |
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Vacation Rental Features
Contact Management
Supported
Fee / Commission Management
Supported
Guest Reviews / Ratings
Supported
Housekeeping Management
Not Supported
Lead Management
Supported
Owner Statements
Not Supported
Payment Processing
Supported
Property Database
Supported
Reservations Management
Supported
Vendor Management
Not Supported
Work Order Management
Not Supported
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Integrations
Tripadvisor
Supported
Bookerville
Supported
Booking.com
Not Supported
CiiRUS
Supported
Effective Tours
Supported
Escapia
Supported
Google Business Profile
Not Supported
Houseguide
Supported
IdoSell Booking
Supported
Lodgix
Supported
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Integrations
Tripadvisor
Supported
Bookerville
Not Supported
Booking.com
Supported
CiiRUS
Not Supported
Effective Tours
Not Supported
Escapia
Not Supported
Google Business Profile
Supported
Houseguide
Not Supported
IdoSell Booking
Not Supported
Lodgix
Not Supported
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