Tech-Support ProKeplaCloud
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Related Products
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About
Get more out of your shop time and receive maintenance reminders in advance so you can perform scheduled maintenance while your equipment is in the repair shop for fixes. Manage scheduled maintenance, registrations, inspections, and more. Create fleet maintenance checklists for your technicians and mechanics. Each year, organizations overspend on parts due to inadequate part management. Fleet Harmony automatically adds parts and tracks part warranty for each unit, meaning you get part warranty notifications in the maintenance work order screen. And for greater inventory control of the stockroom, a comprehensive parts inventory management system is included. The parts management feature alone can save thousands. Get access to useful and handy maintenance management reports in PDF format that you can generate quickly with just a few clicks.
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About
Tech-Support Pro is support case and service-history software for OEM equipment manufacturers. Support teams can search equipment records by serial number, review specifications and warranty dates, and see prior calls. Staff can record each support interaction with notes, status, warranty information and reason, while maintaining a separate technical service log for physical work such as repairs, parts replacements and firmware updates. A knowledge base links reported problems and resolution steps to applicable machine models. The product also supports escalation tracking with due dates, follow-up lists and warranty-cost analysis by model. Its Android app includes live phone-camera sharing for remote assistance, and single sign-on is supported. Plans are billed monthly according to the number of support agents, with Enterprise plans available for larger teams.
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Platforms Supported
Windows
Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Supported
Chromebook
Not Supported
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Audience
Fleet Maintenance and repair solution for businesses
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Audience
OEM equipment manufacturers and their technical support teams
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Support
Phone Support
Supported
24/7 Live Support
Not Supported
Online
Supported
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Support
Phone Support
Supported
24/7 Live Support
Not Supported
Online
Supported
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API
Offers API
Not Supported
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API
Offers API
Not Supported
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Screenshots and Videos |
Screenshots and Videos |
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Pricing
No information available.
Free Version
Not Supported
Free Trial
Supported
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Pricing
$99/month
Free Version
Not Supported
Free Trial
Not Supported
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Reviews/
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Reviews/
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Training
Documentation
Not Supported
Webinars
Not Supported
Live Online
Supported
In Person
Not Supported
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Training
Documentation
Not Supported
Webinars
Not Supported
Live Online
Not Supported
In Person
Not Supported
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Company InformationFleet Harmony
www.fleetharmony.com
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Company InformationKeplaCloud
Founded: 2026
United States
keplacloud.com/tech-support-pro
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Categories |
Categories |
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Fleet Maintenance Features
Cost Tracking
Supported
Fuel Tracking
Supported
Maintenance History
Supported
Maintenance Scheduling
Supported
Parts Inventory Management
Not Supported
Repair Tracking
Supported
Tire Management
Not Supported
Vehicle Information
Supported
Warranty Tracking
Supported
Work Order Management
Supported
Fleet Management Features
Dispatch Management
Supported
Employee Management
Supported
Fuel Management
Supported
GPS Tracking
Supported
Incident Reporting
Supported
Inspection Management
Supported
Inventory Management
Supported
Maintenance Management
Supported
Mileage Tracking
Supported
Motor Pool
Not Supported
Routing
Not Supported
Tire Management
Not Supported
VIN Lookup
Supported
Work Order Management
Supported
Transportation Dispatch Features
Billing & Invoicing
Supported
Computer Aided Dispatch
Not Supported
Customer Database
Not Supported
Emergency Dispatch
Not Supported
Fuel Management
Not Supported
Mileage Tracking
Supported
Order Management
Supported
Routing
Not Supported
Scheduling
Not Supported
Vehicle Tracking
Not Supported
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Integrations
No info available.
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Integrations
No info available.
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