Tech-Support Pro

Tech-Support Pro

KeplaCloud
+
+

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About

Get more out of your shop time and receive maintenance reminders in advance so you can perform scheduled maintenance while your equipment is in the repair shop for fixes. Manage scheduled maintenance, registrations, inspections, and more. Create fleet maintenance checklists for your technicians and mechanics. Each year, organizations overspend on parts due to inadequate part management. Fleet Harmony automatically adds parts and tracks part warranty for each unit, meaning you get part warranty notifications in the maintenance work order screen. And for greater inventory control of the stockroom, a comprehensive parts inventory management system is included. The parts management feature alone can save thousands. Get access to useful and handy maintenance management reports in PDF format that you can generate quickly with just a few clicks.

About

Tech-Support Pro is support case and service-history software for OEM equipment manufacturers. Support teams can search equipment records by serial number, review specifications and warranty dates, and see prior calls. Staff can record each support interaction with notes, status, warranty information and reason, while maintaining a separate technical service log for physical work such as repairs, parts replacements and firmware updates. A knowledge base links reported problems and resolution steps to applicable machine models. The product also supports escalation tracking with due dates, follow-up lists and warranty-cost analysis by model. Its Android app includes live phone-camera sharing for remote assistance, and single sign-on is supported. Plans are billed monthly according to the number of support agents, with Enterprise plans available for larger teams.

Platforms Supported

Windows Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Supported
Chromebook Not Supported

Audience

Fleet Maintenance and repair solution for businesses

Audience

OEM equipment manufacturers and their technical support teams

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version Not Supported
Free Trial Supported

Pricing

$99/month
Free Version Not Supported
Free Trial Not Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

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Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Not Supported
Webinars Not Supported
Live Online Supported
In Person Not Supported

Training

Documentation Not Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Company Information

Fleet Harmony
www.fleetharmony.com

Company Information

KeplaCloud
Founded: 2026
United States
keplacloud.com/tech-support-pro

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Categories

Categories

Help Desk Supported

Fleet Maintenance Features

Cost Tracking Supported
Fuel Tracking Supported
Maintenance History Supported
Maintenance Scheduling Supported
Parts Inventory Management Not Supported
Repair Tracking Supported
Tire Management Not Supported
Vehicle Information Supported
Warranty Tracking Supported
Work Order Management Supported

Fleet Management Features

Dispatch Management Supported
Employee Management Supported
Fuel Management Supported
GPS Tracking Supported
Incident Reporting Supported
Inspection Management Supported
Inventory Management Supported
Maintenance Management Supported
Mileage Tracking Supported
Motor Pool Not Supported
Routing Not Supported
Tire Management Not Supported
VIN Lookup Supported
Work Order Management Supported

Transportation Dispatch Features

Billing & Invoicing Supported
Computer Aided Dispatch Not Supported
Customer Database Not Supported
Emergency Dispatch Not Supported
Fuel Management Not Supported
Mileage Tracking Supported
Order Management Supported
Routing Not Supported
Scheduling Not Supported
Vehicle Tracking Not Supported

Integrations

No info available.

Integrations

No info available.
Claim Fleet Harmony and update features and information
Claim Fleet Harmony and update features and information
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