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About

Overcome the information chaos of your company. Know what your company knows. Integrate your data sources to create a central point for knowledge and help your team and customers find faster what they are looking for. Boost your company’ productivity by reducing up to 50% the time your employees waste on finding the information they need. Speed up your development and research process by using NLP. Start re-useing your knowledge and let your team stop doing the same job again and again. Your team keeps re-doing and re-writing reports and tasks. Doing the same job again and again without recycling the job previously done. You have analyzed and tested tones of solutions for a better knowledge sharing and management but none of them have really worked. On average, knowledge employees spend 24% of their working time, looking for information. Most of the time they don’t find what they are looking for.

About

Guru is the AI Source of Truth for your company. It’s an AI knowledge platform that connects everything your teams know—across chats, docs, and apps—into one trusted layer that delivers cited, permission-aware answers everywhere you work. Guru automatically connects to tools like Slack, Teams, Google Drive, Confluence, Salesforce, Zendesk, and more, so employees and AI assistants can access verified knowledge directly in their workflow. Every answer shows where it came from, inherits existing permissions, and stays accurate automatically through built-in verification and expert updates. By connecting knowledge, making it accessible everywhere, and keeping it trustworthy automatically, Guru eliminates manual searches and ensures everyone—human or AI—works from the same truth.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

For companies searching for an AI knowledge integration and insight engine platform to boost productivity

Audience

All departments and company sizes

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Not Supported

API

Offers API Supported

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Pricing

$25
Free Version Not Supported
Free Trial Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

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Reviews/Ratings

Overall 5.0 / 5
ease 5.0 / 5
features 4.8 / 5
design 4.9 / 5
support 5.0 / 5

Pros & Cons from Real Users

Pros

  • As our business continues to grow, getting new employees up to speed as well as communicating changed to existing employees has been a challenge in the past. Our business is constantly changing, be it pricing, operating procedures, vendors, etc. Guru allows us one place for our team to go to find relevant, up to date info that was previously scattered throughout multiple channels, or inside the heads of the owners. With AI functionality in Guru our employees can ask common language questions and find relevant info quickly.
  • Lightning-Fast Answers: Guru's AI-powered search delivers rapid access to information, ensuring that I can find answers to my queries within seconds. This speed and efficiency save valuable time, allowing me to focus on important tasks. Intuitive Interface: Guru seamlessly integrates the functionalities of an intranet and a wiki into one powerful platform. Its user-friendly interface makes navigating through vast amounts of information a breeze, enhancing productivity and reducing frustration. Considerate of Time: By providing a centralized repository of knowledge, Guru eliminates the need to constantly interrupt colleagues with repetitive questions. This not only saves my time but also respects the time of others, fostering a culture of efficiency and collaboration. Comprehensive Knowledge Management: Guru's extensive database ensures that I have access to all relevant information, enabling me to get exactly what I need quickly. Whether it's company policies, project updates, or best practices, Guru has it all, streamlining decision-making and problem-solving processes. Security: With Guru's focus on enterprise-level security, I can trust that sensitive information is protected. Its robust security measures provide peace of mind, allowing me to utilize the platform confidently.
  • -Great AI-enabled, tech-driven intranet solution -Easy set up -Integrates seamlessly with Slack, Google Drive, etc -The Answers feature changes the dynamic of how end-users interact with the application from an intranet website/shared folder to an LLM with a curated knowledge base -High usability minimizes user training needs and drives adoption without the need for a complex implementation strategy -Sales lead becomes CSM, so no awkward handoff to a stranger and wasted time re-explaining your use case(s) -Pricing structure aligns value with cost, increases with user adoption -Verification functionality keeps the knowledge base accurate in an auditable manner and solves the issue of iteration control -Updating cards and connecting to files/folders in Drive is very easy
  • - Auto archive tool is incredibly useful for temporary changes such as A/B tests our various product teams run - Answers gives our support agents the info they need in the most efficient way possible - Announcements keep the team updated on our org's regular product enhancements
  • Gurus genius lies in its reliability - you can trust that the information you’re seeing is accurate and up to date via its various ownership and verification features. It also simplifies your teams workflow by offering up the information folks need where they need it. The collection and tagging features are also smart. I’ve not yet dug into their rapidly growing AI offerings but am excited to do so as I know more time savings are in store.

Cons

  • I wish I would've been using this years ago - its an instrumental part of our business now.
  • Learning Curve: While Guru's interface is intuitive, mastering its full capabilities may require some initial investment in learning. However, the platform offers ample resources and support to aid users in becoming proficient.
  • -Not the cheapest option, has per-seat-per-month pricing -Bulk import is great, but the formatting doesn't translate well from docx files, requiring time-consuming reformatting -Ability to track card use, but not at the user level
  • It would be great if Answers source documentation had the same update reminders as Guru cards do.
  • Guru was a bit behind in offering enterprise search but have quickly caught up - again, giving all teams the info they need whether native to Guru or housed elsewhere.

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Not Supported

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported

Company Information

Flaps
Founded: 2019
Spain
getflaps.com

Company Information

Guru
Founded: 2013
United States
www.getguru.com

Alternatives

Alternatives

Shelf

Shelf

Shelf.io
iEngage.ai

iEngage.ai

Aikon Labs

Categories

Categories

AI IT Agents Supported
AI Knowledge Base Supported
AI Tools Supported
Corporate Wiki Supported
Customer Service Supported
Enterprise Search Supported
Intranet Supported
Marketing Supported
Sales Supported
Sales Enablement Supported
Site Search Supported
Team Communication Supported

Knowledge Management Features

Artificial Intelligence (AI) Not Supported
Cataloging / Categorization Supported
Collaboration Supported
Content Management Supported
Decision Tree Not Supported
Discussion Boards Not Supported
Full Text Search Supported
Knowledge Base Management Supported
Self Service Portal Supported

Knowledge Management Features

Artificial Intelligence (AI) Supported
Cataloging / Categorization Supported
Collaboration Supported
Content Management Supported
Decision Tree Supported
Discussion Boards Supported
Full Text Search Supported
Knowledge Base Management Supported
Self Service Portal Supported

Customer Service Features

Alerts / Escalation Supported
Appointment Management Supported
Call Center Management Not Supported
Email Management Supported
Knowledge Base Supported
Live Chat Supported
Performance Metrics Supported
Queue Management Supported
Self Service Portal Supported
Social Media Integration Supported
Surveys & Feedback Supported
Virtual Assistant Supported
Workflow Management Supported

Employee Communication Tools Features

Activity / News Feed Supported
Audio / Video Conferencing Not Supported
Blogs Supported
Chat / Messaging Supported
Employee Directory Supported
Event Calendar Supported
File Sharing Supported
Knowledge Management Supported
Newsletter Management Supported
Surveys & Feedback Not Supported

Enterprise Search Features

AI / Machine Learning Supported
eDiscovery Not Supported
Faceted Search / Filtering Supported
Full Text Search Supported
Fuzzy Search Supported
Indexing Supported
Text Analytics Supported

Internal Communications Features

App Integration Supported
Blogs Supported
Chat/Messaging Supported
Email Management Not Supported
Employee Directory Supported
Event Calendar Supported
Newsletter Management Supported
Photo Gallery Supported
Social Sharing Supported
Survey Management Not Supported
Telephony Not Supported
Video Chat Not Supported
Voice Chat Not Supported

Intranet Features

Activity / News Feed Supported
Blogs Supported
Calendar Management Supported
Content Management Supported
Discussions / Forums Supported
Employee Directory Supported
Knowledge Management Supported
Policy Management Supported
Search Supported
Wiki Supported

Sales Enablement Features

Collaboration Supported
Contact Management Supported
Content Management Supported
Document Management Supported
Goals / Quota Management Not Supported
Lead Management Not Supported
Meeting Management Not Supported
Performance Management Not Supported
Presentation Management Supported
Proposal Management Not Supported
Territory Management Not Supported
Training Management Supported

Team Communication Features

Activity / News Feed Supported
Audio Calls Not Supported
Calendar Management Not Supported
Chat / Messaging Not Supported
Discussion Threads Supported
File Sharing Supported
Mobile Access Not Supported
Push Notifications Supported
Search Supported
Surveys & Feedback Not Supported
Task Management Supported
Video Conferencing Not Supported

Integrations

Gmail Supported
Google Drive Supported
Zoho CRM Supported
AccessOwl Not Supported
Airtable Not Supported
Basecamp Not Supported
Confluence Not Supported
Deel Not Supported
Factorial Not Supported
Front Not Supported
HubSpot CRM Not Supported
HubSpot Marketing Hub Not Supported
JumpCloud Not Supported
Justworks Not Supported
Microsoft Teams Not Supported
Oliv Not Supported
Rippling Not Supported
Workato Not Supported
Zendesk Sell Not Supported
monday AI work platform Not Supported

Integrations

Gmail Supported
Google Drive Supported
Zoho CRM Supported
AccessOwl Supported
Airtable Supported
Basecamp Supported
Confluence Supported
Deel Supported
Factorial Supported
Front Supported
HubSpot CRM Supported
HubSpot Marketing Hub Supported
JumpCloud Supported
Justworks Supported
Microsoft Teams Supported
Oliv Supported
Rippling Supported
Workato Supported
Zendesk Sell Supported
monday AI work platform Supported
Claim Flaps and update features and information
Claim Flaps and update features and information
Claim Guru and update features and information
Claim Guru and update features and information