Flagsmith vs. Userback Comparison


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About Flagsmith is a fully supported open source Feature Flag, Remote Config, and A/B testing service. Use our hosted API, deploy to your own private cloud, or run on-premise. Flagsmith makes it easy to create and manage features flags across web, mobile, and server side applications. Just wrap a section of code with a flag, and then use Flagsmith to toggle that feature on or off for different environments, users or user segments. Feature flags - Release features with confidence through phased rollouts. Remote config - Easily toggle individual features on and off, and make changes without deploying new code. A/B and Multivariate Testing - Use segments to run A/B and multivariate tests on new features. With segments, you can also introduce beta programs to get early user feedback. Organization Management - Organizations, projects, and roles for team members help keep your deployment organized. Integrations - Easily enhance Flagsmith with your favourite tools.	About Userback is the leading user feedback and bug tracking solution for software teams looking to understand users and build better products. With Userback, you can collect metadata-enriched visual feedback and gain deep insights into your user's sentiment and behavior with in-app surveys like NPS, CES, and CSAT metrics. Add deep context to any piece of feedback via full session replay features. Create user segments and track every user from the moment they log in. Survey only the cohorts that are important to you and understand your user experiences throughout the entire lifecycle from trial to churn. Wrap it all up with branded feature portals, and public roadmaps, and a centralized location for all your feedback to reduce feedback overhead by 70% and increase feedback closure times by 10X. No code? No problem. Start instantly with a code-free browser extension, perfect for internal QA and bug tracking.
Platforms Supported Windows Mac Linux Cloud On-Premises iPhone iPad Android Chromebook	Platforms Supported Windows Mac Linux Cloud On-Premises iPhone iPad Android Chromebook
Audience Organizations that need a feature management solution	Audience Product Managers, SaaS Companies, Web Developers, QA Testers, Website Owners, CX Managers
Support Phone Support 24/7 Live Support Online	Support Phone Support 24/7 Live Support Online
API Offers API	API Offers API
Screenshots and Videos View more images or videos	Screenshots and Videos View more images or videos
Pricing No information available. Free Version Free Trial	Pricing $29 per month Team: $29/month. For growing teams managing feedback more effectively. Business: $79/month. For scaling teams needing more advanced tools. Business Plus: $159/month. For enterprise teams requiring extra control and support. Free Version Free Trial
Reviews/Ratings Overall 5.0 / 5 ease 5.0 / 5 features 4.8 / 5 design 5.0 / 5 support 4.6 / 5 Read all reviews	Reviews/Ratings Overall 4.9 / 5 ease 4.8 / 5 features 4.7 / 5 design 4.8 / 5 support 4.8 / 5 Read all reviews
Pros & Cons from Real Users Pros 1. It is straightforward to use and helps tremendously in releasing features. 2. The UI and UX of the software is well-designed and implemented. 3. The management of features is easy and does not consume a lot of time. 4. It comes with an affordable price tag. * Cheap compared to other solutions * Very good support * Quick to fix bugs * Nice interfaces * Tons of options to do almost anything with feature flags and remote configurations Easy to implement in code. Easy to use for product team. Inexpensive. Multiple projects and for each, multiple environments (e.g. Staging, Development, Production). End user segmentation into groups. Excellent support. Easy to set up, easy to implement, easy to manage. I've used several feature flag tools both free and premium. Flagsmith is the easiest to use and the most robust, especially in their entry-level tiers. It was an easy decision! UI is clean and easy to use. Extensive SDKs with support for various languages. A/B Testing and throttling. REST API support. Webhooks support to trigger actions on toggle. Cons It is not widely used and because of that, there is no strong community support available for this software. * Not used by a majority of people yet so small community * The Open Source options is hard to install I have yet to find something that needs to change in their solution. Note that some things are very hard to wrap in a feature toggle. For example DB schema changes which are not backwards compatible. This is not a problem specific to FlagSmith but rather a generic problem with these types of solutions. I think it would be nice if we could send JSON objects instead of a string. For us, we could benefit from sending a more complex object as the value property. That being said, we were able to overcome the issue by parsing the string within our app. Honestly, it's just a minor, minor inconvenience for an otherwise great platform. Self Hosted setup is tricky to get right. No metrics graphs. Permissions are a bit clunky.	Pros & Cons from Real Users Pros - It is easy to install and set up. - All the feedback gets shown on the main dashboard. - The learning curve of the tool is quite low. - The load time is really low. Good tool for working on web projects and communicating what needs to be done between team mates and clients. -- Ease of Use -- Customizable -- Integrations -- Can be white labeled -- Ability to attach screen events and logs -- Automatic screenshot inclusion It's super easy to use for clients and our internal team. We use it to demo web designs as well as creatives for our clients. The tool is simple to use and easy to implement on a site. We like that anyone can provide feedback on the site. Cons Userback provides what it claims, there can be some improvement in the UI, but other than that everything is good. It's a bit of learning curve. You have to put some code into the site but it works. -- Would be great to have chat functionality. The button can be moved to a different part of the page, but we don't want to clutter the page with too many buttons, so we had to choose between Userback and a chatbot/Intercom/Drift. We use the feedback function but it's not interactive so it's not quite the same. There aren't currently any cons that I can think of. Userback is indispensable for us to manage client projects. We don't have any real concerns with how the tool works.
Training Documentation Webinars Live Online In Person	Training Documentation Webinars Live Online In Person
Company Information Flagsmith Founded: 2018 United Kingdom www.flagsmith.com	Company Information Userback Founded: 2016 Australia www.userback.io
Alternatives Flagship.io Flagship	Alternatives Ruttl Brucira Softwares Pvt. Ltd.
Bucket	Usersnap
DeployRamp	BugHerd Splitrock Studio Pty Ltd.
ConfigCat	Hotjar
Split Harness View All	Mouseflow View All
Categories AB Testing Continuous Delivery DevOps Feature Management	Categories Bug Tracking Complaint Management Customer Experience Customer Feedback Customer Success Design Feedback Digital Experience Platforms (DXP) Feature Management Issue Tracking Product Management Session Replay Usability Testing User Research UX Visual Feedback
Feature Management Features A/B Testing Entitlement Management Feature Alerts Feature Flag / Toggle Feature Rollout Management Kill Switch KPI Monitoring Multivariate Testing Product Experimentation Whitelist Creation Show More Features AB Testing Features Audience Targeting Campaign Segmentation Funnel Analysis Heatmaps Landing Pages / Web Forms Multivariate Testing Split Testing Statistical Relevance Analysis Surveys Test Scheduling Visual Editor Continuous Delivery Features Application Lifecycle Management Application Release Automation Build Automation Build Log Change Management Configuration Management Continuous Deployment Continuous Integration Feature Toggles / Feature Flags Quality Management Testing Management DevOps Features Approval Workflow Dashboard KPIs Policy Management Portfolio Management Prioritization Release Management Timeline Management Troubleshooting Reports	Show More Features Bug Tracking Features Backlog Management Filtering Issue Tracking Release Management Task Management Ticket Management Workflow Management Complaint Management Features Case Management Complaint Classification Corrective Actions (CAPA) Customer Complaint Tracking Feedback Management Forms Management Issue Tracking Quality Assurance Management Routing Self Service Portal Social Media Monitoring Survey Management Customer Experience Features Action Management Analytics Customer Segmentation Dashboard Feedback Management Knowledge Management Multi-Channel Collection Sentiment Analysis Survey Management Text Analysis Trend Analysis Customer Feedback Features Alerts / Notifications Behavior Analytics Bug Reports Community Feedback Tools Live Chat Negative Feedback Management Net Promoter Score (NPS) Screenshot / Screen Capture Surveys User Testing Tools Video Feedback Visual Feedback Tools Voice of the Customer (VoC) Website Feedback Customer Success Features Account Alerts Account Management Communication Management Customer Engagement Customer Lifecycle Management Health Score Onboarding Revenue Management Usage Tracking / Analytics Win / Loss Analysis Digital Experience Platforms (DXP) Features Alerts / Notifications Auto-Tagging Blogs Calendar Content Modeling Digital Asset Management File Sharing Form Builder Forums / Message Boards Headless CMS Knowledge Base Performance Monitoring Personalization / Segmentation Reporting / Analytics Surveys / Polls Templates User Management / Permissions Version Control Wiki Workflow Management Issue Tracking Features Assignment Management Dashboard Escalation Management Issue Auditing Issue Scheduling Knowledge Base Project Management Recurring Issues Scheduling Task Management Product Management Features Collaboration Feedback Collection Idea Management Milestone Tracking Prioritization Product Roadmapping Release Management Requirements Management Resource Management Workflow Management Session Replay Features Eye Tracking Form Analytics Heatmaps Mouse Tracking Optimization Tools Session Recording Surveys User Experience Analysis User Feedback Visitor Segmentation UX Features Animation For Mobile For Websites Heatmaps Prototyping Screen Activity Recording Unmoderated Testing Usability Testing User Journeys User Research Usability Testing Features A/B Testing Annotations Audience Targeting Heatmaps Impression Testing Mobile Testing Moderated Usability Testing Prototype Testing Quantitative Metrics Remote User Testing Reporting / Analytics Surveys and Feeback Video Recording / Transcription
Integrations Slack Asana Azure DevOps Server Basecamp ChatGPT ClickUp Cursor Elestio Heap Intercom Jira Jira Work Management Linear Mixpanel Notion SaaS UI Segment Splunk AppDynamics Zapier monday AI work platform Show More Integrations View All 13 Integrations	Integrations Slack Asana Azure DevOps Server Basecamp ChatGPT ClickUp Cursor Elestio Heap Intercom Jira Jira Work Management Linear Mixpanel Notion SaaS UI Segment Splunk AppDynamics Zapier monday AI work platform Show More Integrations View All 25 Integrations
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