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About

FirstDigital Telecom is a leading full-service telecommunications firm that is nationally and locally recognized within the communications industry for design, construction, implementation and operations. FirstDigital provides a full suite of business offerings including local voice, long-distance, internet, VoIP, cloud PBX, hosting, CO-location, managed services and fiber-to-the-premise/tower. Employing a highly available, tightly integrated, secure, flexible and fault-tolerant data and cloud services network, FirstDigital gives clients overall economic value, an industry-leading quality service experience, and improved business productivity. Since 2000, FirstDigital has built, operated and maintained fiber networks where engineering teams use best-in-class equipment and design standards to ensure long-term flexibility, maximum uptime and guaranteed quality of service.

About

Thirdlane is a scalable UCaaS platform that blends multi-tenant PBX, Contact Center, and collaboration apps into one solution. MSPs, Enterprises, and telecom providers adopt Thirdlane when they want freedom of deployment, deep integrations, and reliable control over their communications stack. Whether your team prefers cloud-hosted services or on-premises deployments, Thirdlane adapts to your strategy. IT departments appreciate the API-first design, while business leaders value the ability to cut costs and avoid lock-in. Core benefits: - Enterprise-grade PBX with calling, video meetings, voicemail, and advanced routing. - Unified Thirdlane Connect apps for chat, video meetings, and file sharing. - Built-in Contact Center - Advanced analytics to improve service and sales. - CRM integration for context-rich customer interactions. - White-label branding across all user touchpoints. - Options for geo-redundancy and high availability.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Supported
Mac Supported
Linux Supported
Cloud Supported
On-Premises Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Supported

Audience

Businesses searching for a telecommunications solution offering internet, VoIP, hosting, and cloud services

Audience

MSPs, UCaaS providers, enterprises and resellers seeking a solution to manage and improve their operations

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Not Supported

API

Offers API Supported

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Pricing

No information available.
Free Version Not Supported
Free Trial Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 5.0 / 5
ease 4.3 / 5
features 5.0 / 5
design 4.7 / 5
support 5.0 / 5

Pros & Cons from Real Users

Pros

  • With Thirdlane, we don't just sell better calls. We bring our clients a solution that fundamentally transforms their business, turning their communications into a powerful strategic asset.
  • Great integrations, strong multi-tenant support, and stable infrastructure, API-driven automation...
  • Robust multi-tenant support, extensive customization options, and a scalable platform that handles multiple clients well.
  • - Comprehensive multi-tenant architecture supporting diverse client needs - Extensive API capabilities - Smooth integration options with CRM and billing platforms - Free softphone app that enhances mobility and user experience
  • True multi-tenancy, strong API access, and full configuration flexibility - let us build out client solutions the way we need to.

Cons

  • Thirdlane takes time to master - it is a professional-grade platform that rewards the time you invest in learning it, and it allows us to deliver a service that other providers simply can't.
  • The variety of options takes time to master, but they unlock flexibility you don’t get elsewhere.
  • The extensive features and configuration options might seem overwhelming at first, but that flexibility ultimately allows for tailored setups to meet unique MSP needs.
  • - Configuration requires technical expertise due to the extensive features available out of the box
  • Setup takes some technical know-how - it's not plug-and-play

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Supported

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported

Company Information

FirstDigital
Founded: 2000
United States
firstdigital.com

Company Information

Thirdlane
Founded: 2003
United States
www.thirdlane.com

Alternatives

Alternatives

MercuryTel

MercuryTel

Mercury Network
RingCentral RingEX

RingCentral RingEX

RingCentral
PBXware

PBXware

Bicom Systems

Categories

Business VoIP Supported
Cloud PBX Supported
Colocation Supported

Categories

Business VoIP Supported
Call Center Supported
Cloud PBX Supported
PBX Supported
Softphone Supported
Telephony Supported
Video Conferencing Supported
Web Conferencing Supported

Business Phone Systems Features

Call Logging Supported
Call Monitoring Supported
Call Recording Supported
Call Routing Supported
Employee Directory Supported
IVR / Voice Recognition Supported
Mobile Access Supported
Virtual Call Center Supported
Web Conferencing Supported

Business VoIP Features

Call Parking Supported
Call Recording Supported
Contact Management Supported
Encryption Supported
IVR / Voice Recognition Supported
Ring Groups Supported
SIP Trunking Supported
Unified Communications Supported
Voice Quality Enhancement Supported

Cloud PBX Features

Call Recording Supported
Call Routing Supported
IVR / Voice Recognition Supported
Ring Groups Supported
SIP Trunking Supported
Virtual Extensions Supported
Web Conferencing Supported

Call Center Features

Blended Call Center Supported
Call Logging Supported
Call Recording Supported
Call Scripting Supported
Campaign Management Supported
Database Supported
Escalation Management Not Supported
Inbound Call Center Supported
IVR / Voice Recognition Supported
Manual Dialer Supported
Outbound Call Center Supported
Predictive Dialer Supported
Progressive Dialer Supported
Queue Management Supported
Real-time Chat Supported
Reporting/Analytics Supported

Softphone Features

Audio / Video Conferencing Supported
Call Logging Supported
Call Recording Supported
Call Transfer Supported
Caller Identification Supported
Chat / Messaging Supported
Contact Management Supported
Fax Management Supported

Telephony Features

Auto-Dialer Supported
Call Center Management Supported
Call Monitoring Supported
Contact Management Supported
Inbound Reporting Supported
IVR / Voice Recognition Supported
Outbound Reporting Supported
Predictive Dialer Supported
Telemarketing Management Supported
Voice & Data Integration Supported
VoIP Supported

Unified Communications Features

Audio / Video Conferencing Supported
Calendar Management Not Supported
Call Recording Supported
Call Routing Supported
Chat / Messaging Supported
Fax Management Supported
File Sharing Supported
Mobile Access Supported
Multi-User Collaboration Supported
Voice Mail Supported

Video Conferencing Features

Electronic Hand Raising Supported
Mobile Access Supported
On-Demand Webcasting Supported
Presentation Streaming Supported
Presentation Tools Supported
Private Chat Supported
Real-Time Chat Supported
Record & Playback Ability Supported
Screen Sharing Supported
Two-Way Audio & Video Supported
Video Conferencing Supported
Whiteboard Supported

Web Conferencing Features

Electronic Hand Raising Supported
Mobile Access Supported
On-Demand Webcasting Supported
Presentation Streaming Supported
Presentation Tools Supported
Private Chat Supported
Real-Time Chat Supported
Record & Playback Ability Supported
Screen Sharing Supported
Two-Way Audio & Video Supported
Video Conferencing Supported
Whiteboard Supported

Integrations

Freshdesk Not Supported
HubSpot CRM Not Supported
Microsoft 365 Not Supported
Microsoft Teams Not Supported
Pipedrive Not Supported
Salesforce Not Supported
Zapier Not Supported
Zendesk Not Supported
Zoho CRM Not Supported

Integrations

Freshdesk Supported
HubSpot CRM Supported
Microsoft 365 Supported
Microsoft Teams Supported
Pipedrive Supported
Salesforce Supported
Zapier Supported
Zendesk Supported
Zoho CRM Supported
Claim FirstDigital and update features and information
Claim FirstDigital and update features and information
Claim Thirdlane and update features and information
Claim Thirdlane and update features and information