FirstComm vs. Intermedia Unite Comparison


FirstComm First Communications 2.0 out of 5 stars	Intermedia Unite Intermedia 4.2 out of 5 stars
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FirstComm		Intermedia Unite

FirstComm: About Cloud IP PBX provides customers the features of a premised-based PBX without the huge capital expense. Better still, Cloud IP PBX also provides unified messaging, sequential and simultaneous calling. Users will have access to web portals, so they can manager their accounts anywhere Internet access is available. Never again will your employees miss a critical phone call because they walked away from their desk or while traveling. Cloud IP PBX is a cost effective solution for a business of any size. With First Communications, you are assured of having a state-of-the-art platform, without the incremental expense. Your telephone service is your vital connection to your customers, remote and mobile employees, partners, and suppliers. Phone technology has changed more slowly than other communications technology, but now is a great time to look at SIP Trunking technology, which delivers more capabilities at a significantly lower cost than traditional phone services.		Intermedia Unite: About Intermedia Unite® brings business communications, collaboration, and customer engagement into one easy-to-use platform—keeping teams connected, productive, and responsive from anywhere. It replaces fragmented tools by combining business phone service, video conferencing, team chat, and file sharing into one seamless experience, so employees can collaborate without switching apps. Unite delivers enterprise-grade calling with 100+ features, integrated customer engagement, and enhanced Microsoft Teams experiences. With mobile and desktop apps, users can call, meet, message, and engage customers from anywhere while maintaining a consistent business identity. AI-powered transcription, summaries, and insights help teams capture details and follow up efficiently. Backed by 99.999% uptime and J.D. Power-certified support, Unite ensures reliable performance—resulting in simpler communications, more productive teams, and better customer engagement.
FirstComm: Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported		Intermedia Unite: Platforms Supported Windows Supported Mac Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Supported iPad Supported Android Supported Chromebook Not Supported
FirstComm: Audience Companies that need an IP PBX or SIP trunking and unified communications solution		Intermedia Unite: Audience Companies of all sizes searching for a complete Business VoIP solution
FirstComm: Support Phone Support Supported 24/7 Live Support Supported Online Supported		Intermedia Unite: Support Phone Support Supported 24/7 Live Support Supported Online Supported
FirstComm: API Offers API Not Supported		Intermedia Unite: API Offers API Supported
FirstComm: Screenshots and Videos View more images or videos		Intermedia Unite: Screenshots and Videos View more images or videos
FirstComm: Pricing No information available. Free Version Not Supported Free Trial Not Supported		Intermedia Unite: Pricing $22.99/user Contact us today to get a custom quote for your business. Free Version Not Supported Free Trial Not Supported
FirstComm: Reviews/Ratings Overall 2.0 / 5 ease 3.0 / 5 features 3.0 / 5 design 3.0 / 5 support 1.0 / 5 Read all reviews		Intermedia Unite: Reviews/Ratings Overall 4.8 / 5 ease 4.9 / 5 features 4.8 / 5 design 4.8 / 5 support 4.9 / 5 Read all reviews
FirstComm: Pros & Cons from Real Users Pros The phones work. If all you need is to make a phone call then this service will work for you. If you need help with the service, you will be frustrated. In summary, there is no, "we care" at FirstComm. Cons Poor customer support is the 1st issue. After the initial setup, it is difficult to find support. The fee is higher than comparable service and regardless of how long you have been a customer, if you don't cancel service in a narrow window if time you either have to stay another year or pay a ridiculous penalty.		Intermedia Unite: Pros from Real Users Pros Great experience; I always use Intermedia Unite for my customer support job. It makes my job easier to communicate with customers and the team. The call quality is now clear and crisp, and the system has become very reliable. We experience very little downtime and have had very few issues with the service. We have also seen a noticeable improvement in call quality since we first became a customer in 2023. I really appreciate the support the technician gave me. She is very knowledgeable, and I am grateful for her patience and help. Thank you! We rarely ever have any issues with their business. If I do get an outage notification, it's resolved before I ever have any concerns. Or most of the time, it's a notice when we are out of the office. Tara is very efficient and puts our phones with Holiday messages exactly when asked! We've been very pleased. Clear and reliable voice communications. Prompt customer service if problems arise. Very reasonable cost. Very simply and easy to use. We don't need to have dry runs with new presenters because it's so easy for them, even first time. Intermedia has a very stable and reliable product. There are a number of features that have been added over the years that make the product continue to grow and improve. Ease of use and customer service. Intermedia seems to be very thorough and detailed. We appreciate the attention to detail. Seemless transition from desktop (hard) phone to the app. Emails are sent as soon as messages are received. Customer service is excellent when needed. Everything! Easy to use. Can use same system in two different offices. The technical support is amazing. The Administrative support is very professional and nice.
FirstComm: Training Documentation Not Supported Webinars Not Supported Live Online Not Supported In Person Not Supported		Intermedia Unite: Training Documentation Supported Webinars Not Supported Live Online Not Supported In Person Not Supported
FirstComm: Company Information First Communications Founded: 1998 United States www.firstcomm.com		Intermedia Unite: Company Information Intermedia Founded: 1993 United States www.intermedia.com
FirstComm: Alternatives XCastLabs 4.8 out of 5 stars		Intermedia Unite: Alternatives 3CX 4.4 out of 5 stars
FirstComm: Coeo COEO Solutions		Intermedia Unite: Yeastar P-Series PBX System Yeastar 4.8 out of 5 stars
FirstComm: ClarityTel		Intermedia Unite: ClarityTel
FirstComm: Phonology 5.0 out of 5 stars		Intermedia Unite: Dialpad Connect Dialpad 4.5 out of 5 stars
FirstComm: Gphone GlobalPhone View All		Intermedia Unite: Nextiva View All
FirstComm: Categories Business VoIP Supported Cloud PBX Supported SIP Trunk Supported Unified Communications Supported		Intermedia Unite: Categories AI Receptionists Supported Business Phone Systems Supported Business VoIP Supported Call Center Supported Intermedia® Contact Center helps businesses deliver fast, personalized customer experiences across every channel. It unifies voice, chat, SMS, and email into one platform, enabling teams to engage customers seamlessly without switching tools. Intelligent routing and self-service connect customers to the right resource quickly, while automating routine inquiries to reduce wait times. Agents have access to customer context, interaction history, and collaboration tools in one place to resolve issues faster. AI-powered features like real-time assistance, summaries, and insights support agents and help supervisors improve performance and service quality. Built-in dashboards, reporting, and secure recording provide visibility and support compliance. Backed by 99.999% uptime and J.D. Power-certified support, it delivers reliable performance—resulting in better service, more productive teams, and simpler customer communications. Contact Center as a Service (CCaaS) Supported Intermedia® Contact Center helps businesses deliver fast, personalized customer experiences across every channel. It unifies voice, chat, SMS, and email into one platform, enabling teams to engage customers seamlessly without switching tools. Intelligent routing and self-service connect customers to the right resource quickly, while automating routine inquiries to reduce wait times. Agents have access to customer context, interaction history, and collaboration tools in one place to resolve issues faster. AI-powered features like real-time assistance, summaries, and insights support agents and help supervisors improve performance and service quality. Built-in dashboards, reporting, and secure recording provide visibility and support compliance. Backed by 99.999% uptime and J.D. Power-certified support, it delivers reliable performance—resulting in better service, more productive teams, and simpler customer communications. SIP Trunk Supported Team Communication Supported Telephony Supported UCaaS Supported Unified Communications Supported Video Conferencing Supported Web Conferencing Supported Workforce Optimization (WFO) Supported
		Intermedia Unite: Business VoIP Features Call Parking Supported Call Recording Supported Contact Management Supported Encryption Supported IVR / Voice Recognition Supported Ring Groups Supported SIP Trunking Supported Unified Communications Supported Voice Quality Enhancement Supported SIP Trunk Features Automatic Fail-over Routing Not Supported Call Data Records Not Supported Caller ID Supported Disaster Recovery Not Supported e911 Supported International Numbers Supported Multiple DID Options Supported PSTN Forwarding Supported Toll-Free Numbers Supported Unified Communications Features Audio / Video Conferencing Supported Calendar Management Supported Call Recording Supported Call Routing Supported Chat / Messaging Supported Fax Management Not Supported File Sharing Supported Mobile Access Supported Multi-User Collaboration Supported Voice Mail Supported Show More Features Business Phone Systems Features Call Logging Supported Call Monitoring Supported Call Recording Supported Call Routing Supported Employee Directory Supported IVR / Voice Recognition Supported Mobile Access Supported Virtual Call Center Supported Web Conferencing Supported Team Communication Features Activity / News Feed Supported Audio Calls Supported Calendar Management Supported Chat / Messaging Supported Discussion Threads Supported File Sharing Supported Mobile Access Supported Push Notifications Supported Search Supported Surveys & Feedback Supported Task Management Supported Video Conferencing Supported Telephony Features Auto-Dialer Supported Call Center Management Supported Call Monitoring Supported Contact Management Supported Inbound Reporting Not Supported IVR / Voice Recognition Not Supported Outbound Reporting Not Supported Predictive Dialer Not Supported Telemarketing Management Not Supported Voice & Data Integration Not Supported VoIP Supported Video Conferencing Features Electronic Hand Raising Supported Mobile Access Supported On-Demand Webcasting Supported Presentation Streaming Supported Presentation Tools Supported Private Chat Supported Real-Time Chat Supported Record & Playback Ability Supported Screen Sharing Supported Two-Way Audio & Video Supported Video Conferencing Supported Whiteboard Not Supported Workforce Optimization (WFO) Features eLearning Not Supported Interaction Analytics Supported Liability Recording Not Supported Performance Management Not Supported Quality Management Not Supported Real-time Guidance Not Supported Reporting Supported Speech Analytics Not Supported Surveying Not Supported Workforce Management Not Supported
FirstComm: Integrations ALGO Not Supported CDK Global Not Supported DealerSocket Not Supported ERA-IGNITE Not Supported Google Calendar Not Supported Google Contacts Not Supported Google Meet Not Supported Microsoft 365 Not Supported Microsoft Copilot Not Supported Microsoft Teams Not Supported NetSuite CRM Not Supported NexHealth Not Supported Pipedrive Not Supported Sales Robots Not Supported Salesforce Not Supported ServiceNow Not Supported Slack Not Supported Zendesk Not Supported Zoho Projects Not Supported Zoho SalesInbox Not Supported Show More Integrations		Intermedia Unite: Integrations ALGO Supported CDK Global Supported DealerSocket Supported ERA-IGNITE Supported Google Calendar Supported Google Contacts Supported Google Meet Supported Microsoft 365 Supported Microsoft Copilot Supported Microsoft Teams Supported NetSuite CRM Supported NexHealth Supported Pipedrive Supported Sales Robots Supported Salesforce Supported ServiceNow Supported Slack Supported Zendesk Supported Zoho Projects Supported Zoho SalesInbox Supported Show More Integrations View All 22 Integrations
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