WebFirstRTI Software
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Related Products
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About
As times change, keeping up with the demands of modern firefighting and response is more important than ever. From Pre-Incident Planning to Response and Incident Reporting, Fire and EMS agencies nationwide struggle to effectively manage their day-to-day operations in a single platform. No software platform effectively manages everything your agency needs across prevention, response, incident reporting, assets, and personnel. Many of the current platforms are built using legacy technology and do not take advantage of modern cloud software benefits, such as upgrades and flexibility. As a result, agencies are often locked into older software versions and do not receive the kind of feature innovation that is required in these ever-changing times. Most platforms are focused on compliance and records management, not on ensuring first responders have the information they need at the time of dispatch.
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About
WebFirst is RTI's eCRM module for use by customers and partners. This web interface enables your customers to access a knowledgebase of resolutions to common problems, check the status of open incidents, and report new incidents to support. It facilitates communication, expedites reporting, and provides access to information and help during both business and non business hours without the expense of hiring additional personnel. Appropriate permissions allow authorized customers controlled access to a subset of the information that is available to internal personnel. You can control what they can view and update. Display their own open and recently closed incidents to review their status and optionally enter an activity or message regarding the incident. Download documents, files, fixes, etc that you have made accessible through the File Download Manager feature of CustomerFirst.
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Audience
Firefighters and fire brigade organizations looking for a fire and EMS Software for pre-incident planning to response and incident reporting
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Audience
Companies searching for a solution to facilitate communication
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Support
Phone Support
24/7 Live Support
Online
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Support
Phone Support
24/7 Live Support
Online
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API
Offers API
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API
Offers API
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Screenshots and Videos |
Screenshots and Videos |
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Pricing
No information available.
Free Version
Free Trial
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Pricing
No information available.
Free Version
Free Trial
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Reviews/
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Reviews/
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Training
Documentation
Webinars
Live Online
In Person
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Training
Documentation
Webinars
Live Online
In Person
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Company InformationFirst Due
Founded: 2016
United States
www.firstdue.com
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Company InformationRTI Software
www.rti-software.com/webfirst.html
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Alternatives |
Alternatives |
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Categories |
Categories |
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Knowledge Management Features
Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal
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Integrations
ArcGIS
ArcGIS CityEngine
FireInspection360
GeoComm
Streamline
Tyler Public Safety Insights
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Integrations
ArcGIS
ArcGIS CityEngine
FireInspection360
GeoComm
Streamline
Tyler Public Safety Insights
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