WebFirst

WebFirst

RTI Software
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About

As times change, keeping up with the demands of modern firefighting and response is more important than ever. From Pre-Incident Planning to Response and Incident Reporting, Fire and EMS agencies nationwide struggle to effectively manage their day-to-day operations in a single platform. No software platform effectively manages everything your agency needs across prevention, response, incident reporting, assets, and personnel. Many of the current platforms are built using legacy technology and do not take advantage of modern cloud software benefits, such as upgrades and flexibility. As a result, agencies are often locked into older software versions and do not receive the kind of feature innovation that is required in these ever-changing times. Most platforms are focused on compliance and records management, not on ensuring first responders have the information they need at the time of dispatch.

About

WebFirst is RTI's eCRM module for use by customers and partners. This web interface enables your customers to access a knowledgebase of resolutions to common problems, check the status of open incidents, and report new incidents to support. It facilitates communication, expedites reporting, and provides access to information and help during both business and non business hours without the expense of hiring additional personnel. Appropriate permissions allow authorized customers controlled access to a subset of the information that is available to internal personnel. You can control what they can view and update. Display their own open and recently closed incidents to review their status and optionally enter an activity or message regarding the incident. Download documents, files, fixes, etc that you have made accessible through the File Download Manager feature of CustomerFirst.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Firefighters and fire brigade organizations looking for a fire and EMS Software for pre-incident planning to response and incident reporting

Audience

Companies searching for a solution to facilitate communication

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

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Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

First Due
Founded: 2016
United States
www.firstdue.com

Company Information

RTI Software
www.rti-software.com/webfirst.html

Alternatives

Alternatives

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MobileEyes

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Computer Aided Dispatch

Computer Information Systems

Categories

Categories

Knowledge Management Features

Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal

Integrations

ArcGIS
ArcGIS CityEngine
FireInspection360
GeoComm
Streamline
Tyler Public Safety Insights

Integrations

ArcGIS
ArcGIS CityEngine
FireInspection360
GeoComm
Streamline
Tyler Public Safety Insights
Claim First Due and update features and information
Claim First Due and update features and information
Claim WebFirst and update features and information
Claim WebFirst and update features and information