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About

Club Management Software. Modern tools to help you create fantastic customer experiences that are both authentic and profitable. Achieve front desk zen with effortless sales and happy customers. The front desk vibe is light and happy. It's pretty fast paced but your customer is relaxed and smiling. Profits are up because customers spend more money in places that make them feel good. That's the addiction factor. The addiction factor keeps people lining up. With it, guests will make excuses to show up and spend more in your club. A great time to know what your customer wants is while they are standing in front of you. We help you do that. Customers trust you to bill the exact amount on the right day. You can trust us to process your recurring payments on time, every time. Your customer trusts that you are using the latest Point to Point Encryption (P2PE) devices and EMV technologies for fraud prevention during sales transactions. You can trust us to provide that.

About

Customize membership plans and unlock efficient business management through powerful features that save time. Drive lead conversion and customer retention across multiple channels with smarter fitness marketing software. Consolidate and automate your marketing pipelines across phone enquiries, emails, organic search and social media. Stop jumping between screens and view and analyze leads in one spot. Set up smarter pipelines that trigger communication at the right time. Use the flexibility of multiple custom campaigns to automate prospect follow-up, member milestones, and club challenges. Use the conversation panel to track contacts across channels, simplify task management, and automate responses to unread messages. Guide prospects from seamless engagement to conversion with customized landing page and funnels design toolkit.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Companies that need a club management solution

Audience

End-to-end platform for fitness businesses that want growth and member engagement

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

$75.00/month
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 2.2 / 5
ease 2.5 / 5
features 2.5 / 5
design 2.2 / 5
support 2.5 / 5

Pros & Cons from Real Users

Pros

  • Support team is responsive but you are always contacting them due to a poor system. App is easy to use.
  • Nothing. Every system within Hapana takes 5 steps when it should take 2. There is no intuitiveness to anything.
  • Absolutely nothing on the Hapana app is seamless. I can't say there is anything that blows me away, but it does get the bare minimum done.
  • I like how it's all integrated into one solution. This really helps make it easy for my team to use all the components.

Cons

  • Poor functionality Operations team is difficult They do not listen to you and fix things efficiently Over priced 2 year lock in contracts
  • Right from the migration there was nothing but issues. We are nearly 3 months post go live and our system is still essentially useless. Support from the company is condescending and dismissive. They couldn't even get their own contracts done correctly that's how much of a failure Hapana is.
  • Not user friendly, lags, setting schedule sometimes bugs and clients unable to book, sometime payments switch to cash without notification, horrible support, reporting inaccurate, payment gateway extortionate.
  • Not too much honestly. I can't put my finger on a feature I don't like. They've been very helpful with letting me know where they're going.

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

FirmPOS
Founded: 1998
United States
firmpos.com

Company Information

Hapana
Founded: 2012
Australia
hapana.com

Alternatives

Compete Club Management

Compete Club Management

Jonas Fitness, Inc.

Alternatives

HealthCalc2000

HealthCalc2000

InnovaTech Software
FitnessSOFT

FitnessSOFT

Online River

Categories

Categories

Club Management Features

Attendance Tracking
Billing & Invoicing
Check-In Manager
Contract Management
Employee Management
Event Management
Inventory Management
Marketing Management
Member Portal
Membership Management
Payment Processing
Point of Sale (POS)

Membership Management Features

Application Management
Automatic Renewals
Committee Management
Dues Management
Email Marketing
Event Management
Member Directory
Member Portal
Member Types
Membership Database
Nonprofit Membership
Payment Processing
Website Management

Club Management Features

Attendance Tracking
Billing & Invoicing
Check-In Manager
Contract Management
Employee Management
Event Management
Inventory Management
Marketing Management
Member Portal
Membership Management
Payment Processing
Point of Sale (POS)

Membership Management Features

Application Management
Automatic Renewals
Committee Management
Dues Management
Email Marketing
Event Management
Member Directory
Member Portal
Member Types
Membership Database
Nonprofit Membership
Payment Processing
Website Management

Pilates Studio Features

Attendance Tracking
Capacity Management
Class Scheduling
Marketing Management
Member Management
Online Payments
Point of Sale (POS)
Staff Management

Yoga Studio Features

Class Scheduling
Facility Scheduling
Inventory Management
Member Management
Online Payments
Staff Management

Integrations

Google Calendar
Microsoft Outlook
Zapier

Integrations

Google Calendar
Microsoft Outlook
Zapier
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