Social Point

Social Point

Open Point
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About

Fireside Federal is a comprehensive constituent relationship management solution explicitly designed for Capitol Hill, offering tools to enhance communication and engagement between elected officials and their constituents. The platform features an automated mailroom with built-in AI that prioritizes emails based on content and urgency, suggesting appropriate response templates to streamline correspondence. It maintains detailed constituent records, including all communications and survey responses, providing a holistic view of each individual's interactions with the office. Fireside Federal also includes a drag-and-drop editor for creating newsletters, press releases, and SMS broadcasts, complemented by audience targeting tools and mobile-ready templates to facilitate effective outreach. The platform monitors members' comments in congressional hearings or on the floor, uploading transcripts within an hour to ensure staff can track and reference statements promptly.

About

Social Point is a community engagement platform that enables organizations to invite their communities to participate, gather meaningful feedback, and turn that input into insight that shapes better outcomes. With more than 40 engagement tools designed to support inclusive participation, Social Point makes it easy to collect community input, analyze feedback at scale, and clearly demonstrate how public input informs decisions.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Elected officials wanting a platform to manage their casework and policy tracking operations

Audience

Social Point by Open Point is best suited for local governments, transportation agencies, transit authorities, infrastructure planners, utilities, energy providers, mining organizations, community engagement teams, public participation professionals, and project leaders that need customizable engagement tools, real-time reporting, AI insights, IAP2-aligned practices, and stronger community relationships

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

No images available

Pricing

No information available.
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

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Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Fireside
Founded: 2001
United States
www.fireside21.com/products/fireside-federal/

Company Information

Open Point
Founded: 2013
Australia
www.openpoint.com/products/community-engagement/

Alternatives

Alternatives

Jambo

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Aurigo Masterworks Community Engagement

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Intranet Quorum

Intranet Quorum

Leidos Digital Solutions
EngagementHQ

EngagementHQ

Granicus

Categories

Categories

Integrations

Open Point

Integrations

Open Point
Claim Fireside and update features and information
Claim Fireside and update features and information
Claim Social Point and update features and information
Claim Social Point and update features and information