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About

Fieldcode is a Zero-Touch Field Service Management platform that automates field service operations from request to resolution. With a strong focus on IT and Telecom service providers, Fieldcode helps organizations run their own engineers, subcontractors, and service partners as one workforce. Zero-Touch FSM automates scheduling and dispatching based on skills, availability, location, priority, SLAs, parts, and service requirements. Fieldcode combines Zero-Touch Dispatch, One Workforce, and SLA + Parts Logistics to reduce manual coordination. IT use cases include break/fix, IMAC, device swaps, installations, maintenance, and multi-site support. Telecom use cases include FTTH/FTTx, CPE, network maintenance, and fault restoration. Additional capabilities include route optimization, offline mobile workflows, customer self-service, AI-powered service actions, asset and inventory management, and integrations with ITSM, ERP, CRM, and OSS/BSS systems.

About

Prevent HOS Violations, Drivers Log Hours in Mobile App. Real-time visibility into drivers nearing or in violation gives you peace of mind that you're complying with the ELD mandate. Access a single system for Hours of Service logging, GPS tracking, dispatch, and maintenance with a complete platform that's FMCSA certified. A built-in WiFi hotspot keeps devices connected, even when there's no cell reception. Prevent compliance errors and speed up repairs with paperless DVIRs and a real-time maintenance dashboard. Simplify compliance and operations with a platform that combines GPS tracking, Hours of Service, paperless DVIRs, temperature monitoring, and more. Plug and play installation with zero-configuration allows you to get set up in 15 minutes. Samsara's hardware works with any vehicle, including cars, light and heavy trucks, buses, and more.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported

Audience

IT & Telecom service providers running their own engineers, subcontractors, and service partners across distributed, SLA-driven field operations.

Audience

Companies searching for a complete Fleet Maintenance solution

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported

API

Offers API Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

$25 per user per month
Fieldcode offers three pricing tiers:
Start: $25 per month per user
Business: $45 per month per user
Enterprise: $65 per month per user
Free Version Not Supported
Free Trial Supported

Pricing

No information available.
Free Version Not Supported
Free Trial Supported

Reviews/Ratings

Overall 5.0 / 5
ease 5.0 / 5
features 5.0 / 5
design 4.5 / 5
support 5.0 / 5

Reviews/Ratings

Overall 4.0 / 5
ease 4.0 / 5
features 4.0 / 5
design 5.0 / 5
support 5.0 / 5

Pros & Cons from Real Users

Pros

  • Implementation was very smooth and fast considering that it is a software used by so many people in day to day operations. We were initially hesitant but after some days we achieved already huge benefits for technicians as well as dispatchers. User acceptance was much higher than expected!
  • We have set multiple workflows in the tool which do allow us to handle various projects. We use Fieldcode to plan our tickets and have the field technicians report their work. It’s connected to many of our customer systems to transfer the tickets into Fieldcode which saves us a lot of manually data transfer.

Cons

  • Fieldcode has no billing/invoicing module which would have helped us but we connected a third party software to Fieldcode via API and it worked well.
  • At times it takes long for new features to be implemented. I find it complicated to get new things added if it’s not part of the standard software.

Pros & Cons from Real Users

Pros

  • Samsara has great GPS, Driver logs, vehicle maintenance and pre and post trip inspections, all digital, for our company. It's easy to use and it integrates with our software, which lets us receive notifications when vehicles are moving.

Cons

  • It's difficult to pinpoint a time with location when looking back at a trip. If we need to find a specific time a vehicle was at a certain location, it can be a guessing game.

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Not Supported

Company Information

Fieldcode
Founded: 2001
Germany
fieldcode.com

Company Information

Samsara
Founded: 2015
United States
www.samsara.com

Alternatives

Alternatives

Pinaka ZTi

Pinaka ZTi

Pinakastra Computing
Trinium TMS

Trinium TMS

WiseTech Global
PCmover® Enterprise

PCmover® Enterprise

Laplink Software

Categories

IoT Supported
Route Planning Supported
Scheduling Supported
Service Dispatch Supported

Categories

Computer Vision Supported
Fleet Maintenance Supported
Fleet Management Supported
Fleet Tracking Supported
Freight Supported
Fuel Management Supported
GPS Tracking Supported
Industrial IoT Supported
Logbook Supported
Route Planning Supported
Trucking Supported

Route Planning Features

Capacity Planning Supported
Drag & Drop Scheduling Supported
Driver Management Supported
Emergency Dispatch Supported
GPS Tracking Supported
Performance Metrics Supported
Route Costing Supported
Territory Management Supported

Field Service Management Features

Billing & Invoicing Supported
Contact Database Supported
Contract Management Supported
Customer Database Supported
Dispatch Management Supported
Electronic Signature Supported
Inventory Management Supported
Mobile Access Supported
Payment Collection in the Field Supported
Quotes / Estimates Not Supported
Routing Supported
Scheduling Supported
Service History Tracking Supported
Time Clock Supported
Work Order Management Supported

Predictive Analytics Features

AI / Machine Learning Supported
Benchmarking Not Supported
Data Blending Not Supported
Data Mining Not Supported
Demand Forecasting Supported
For Education Not Supported
For Healthcare Supported
Modeling & Simulation Not Supported
Sentiment Analysis Not Supported

Scheduling Features

Alerts/Notifications Supported
Appointment Scheduling Supported
Automated Scheduling Supported
Calendar Management Not Supported
Class Scheduling Not Supported
Employee Scheduling Supported
Facility Scheduling Supported
Group Scheduling Supported
Interview Scheduling Not Supported
Meeting Room Booking Not Supported
Multi-Location Supported
Online Scheduling Supported
Payment Processing Not Supported
Real-time Scheduling Supported
Reservations Not Supported
Resource Scheduling Supported
Room Booking Management Not Supported

Service Dispatch Features

Billing & Invoicing Supported
Call Center Management Supported
Contract Management Supported
Customer Database Supported
Inventory Control Supported
Job Management Supported
Job Tracking Supported
Mobile Access Supported
Routing Supported
Scheduling Supported
Self Service Portal Supported
Service History Tracking Supported
Technician Management Supported
Work Order Management Supported

Tradesman Job Management Features

Contract Management Supported
Customer Database Not Supported
Dispatch Management Supported
For Builders Not Supported
For Electricians Not Supported
For Field Service Businesses Supported
For HVAC Not Supported
For Plumbers Not Supported
For Roofers Not Supported
Invoicing Not Supported
Job Tracking Not Supported
Payments Not Supported
Quoting Not Supported
Reporting Supported
Scheduling Supported
Time Tracking Supported

Computer Vision Features

Blob Detection & Analysis Not Supported
Building Tools Not Supported
Image Processing Supported
Multiple Image Type Support Supported
Reporting / Analytics Integration Supported
Smart Camera Integration Supported

Fleet Maintenance Features

Cost Tracking Not Supported
Fuel Tracking Not Supported
Maintenance History Supported
Maintenance Scheduling Supported
Parts Inventory Management Not Supported
Repair Tracking Not Supported
Tire Management Not Supported
Vehicle Information Supported
Warranty Tracking Not Supported
Work Order Management Not Supported

Fleet Management Features

Dispatch Management Not Supported
Employee Management Supported
Fuel Management Not Supported
GPS Tracking Supported
Incident Reporting Supported
Inspection Management Not Supported
Inventory Management Not Supported
Maintenance Management Supported
Mileage Tracking Not Supported
Motor Pool Not Supported
Routing Not Supported
Tire Management Not Supported
VIN Lookup Supported
Work Order Management Not Supported

Freight Features

3PL Not Supported
Barcoding / RFID Not Supported
Billing & Invoicing Not Supported
Customer Management Supported
Customer Portal Not Supported
Import / Export Management Not Supported
International Forwarders Not Supported
Local Forwarders Not Supported
LTL Management Not Supported
Rate Management Not Supported
Shipment Tracking Not Supported
Truckload Management Supported
Warehouse Management Not Supported
Waybills Not Supported

Fuel Management Features

Billing & Invoicing Not Supported
Fuel Card Reconciliation Supported
Fuel Cards Not Supported
Fuel Cost Management Supported
IFTA Reporting Supported
Industry Pricing Not Supported
Personnel Management Not Supported
Third Party Interface Supported
Variables Monitoring Not Supported

GPS Tracking Features

Alerts/Notifications Supported
Asset Tracking Supported
Driver Management Supported
Historical Reporting Supported
Mobile Tracking Supported
People Tracking Not Supported
Real Time Tracking Supported
Routing Supported
Status Tracking Not Supported
Territory Management Not Supported
Vehicle Tracking Supported

Logbook Features

Asset Tracking Supported
Audit Trails Supported
Data Search Supported
Employee Time Clock Not Supported
For Drivers Not Supported
For Pilots Not Supported
User Access Permissions Supported
Violation Tracking Supported

Trucking Features

Billing & Invoicing Not Supported
Customer Database Not Supported
Dispatch Management Supported
Driver Management Supported
Driver Settlements Not Supported
Fuel Card Management Not Supported
Fuel Management Not Supported
Load Optimization Not Supported
Maintenance Management Supported
Mileage Tracking Supported
Quote Management Not Supported
Quotes/Estimates Supported
Recruiting Management Not Supported
Routing Supported
Scheduling Supported
Trip Logs Supported
Vehicle Management Not Supported
Vehicle Tracking Not Supported

Integrations

First Arriving Dashboards Not Supported
Alvys Not Supported
Axon Fusus Not Supported
BeyondTrucks Not Supported
CDG Elements Not Supported
Cetaris Not Supported
Descartes Fleet Performance Management Not Supported
Docket Dumpster Software Not Supported
Fleetpal Not Supported
HCSS Not Supported
QuickBooks Accountants Supported
RTA Fleet Management Not Supported
Rayven Not Supported
Routeware Not Supported
Toro TMS Not Supported
Tracx Not Supported
TruckMaster EnVision Not Supported
Vektor TMS Not Supported
Whip Around Not Supported
Zoho CRM Supported

Integrations

First Arriving Dashboards Supported
Alvys Supported
Axon Fusus Supported
BeyondTrucks Supported
CDG Elements Supported
Cetaris Supported
Descartes Fleet Performance Management Supported
Docket Dumpster Software Supported
Fleetpal Supported
HCSS Supported
QuickBooks Accountants Not Supported
RTA Fleet Management Supported
Rayven Supported
Routeware Supported
Toro TMS Supported
Tracx Supported
TruckMaster EnVision Supported
Vektor TMS Supported
Whip Around Supported
Zoho CRM Not Supported
Claim Fieldcode and update features and information
Claim Fieldcode and update features and information
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Claim Samsara and update features and information