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About

ServiceMax FieldFX is a comprehensive field service management solution specifically designed for energy service companies. It connects field and office teams, streamlining job management with features that work both online and offline. Key features include centralized job management, ticketing, scheduling, invoicing, and enterprise asset management (EAM). FieldFX enables efficient workflows by ensuring real-time synchronization when connectivity is restored, reducing operational mistakes, and improving revenue capture. The platform also provides advanced tools like FieldFX DataGuide and CPQ, designed to simplify complex field tasks, enhance service efficiency, and drive profitability.

About

Planado is the first online field service management software that not only offers companies GPS monitoring, but also assists them in integrating a company-wide quality standard. Planado provides a revolutionary way for businesses to cut back expenses on communication and boosts employees’ efficiency and performance.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

ServiceMax FieldFX is aimed at energy service companies and other field service organizations that require a comprehensive solution to manage field operations, improve productivity, and reduce operational costs

Audience

Field services businesses

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

$135 per month
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 4.9 / 5
ease 4.7 / 5
features 5.0 / 5
design 4.6 / 5
support 4.6 / 5

Pros & Cons from Real Users

Pros

  • I worked for a furniture company that provides home furniture assembly. As an employee, the program was very helpful. It contains all the necessary and necessary functionality, so I didn't have to use any paperwork, notebooks or any documentation. I have installed Planado on my cell phone and tablet, everything is kept in the cloud and synced. I personally really liked the checklist feature, when you come to a location all the tasks are prescribed what and how to do, as well as in the app we have to report and the client pays for the check.
  • Planado makes my work of managing couriers a lot easier. I like the interface and the functionality, the reporting function is quite helpful, too.
  • Planado has greatly enhanced our team's responsiveness to new orders and scheduling changes. With Planado, we are able to change the routing when any changes occur in real time. It allows us to better plan and get insights into the employees’ performance.
  • I like the way it organizes a workflow for my company. It works pretty well on different devices. Planado is worth the money that we spend on this software.
  • We have been using Planado for 7 months now to manage our cleaning stuff. Previously, our administrator had a hard time scheduling and monitoring multiple employees and it was getting worse as the number of them grew. Implementing Planado made this process a lot easier. Now, the admin can assign jobs on the fly and is always aware of the employees’ locations.

Cons

  • Sometimes it was not very convenient routes to the client's place, because of that we had to spend extra time.
  • We wanted to integrate the app with our internal order management system, but, unfortunately, API integrations are only available on the Pro plan :(
  • Waiting for reducing processing times when creating schedules and making them more customizable for end users.
  • Sometimes we've experienced a rapid drain on the battery of employees' devices when using the app.
  • The app wasn’t at first welcomed by some employees, and one of them even quit. So we had to conduct a training session where we told the cleaners about the advantages of the app (like being able to easily access all the important data on the task and the customer and get support from the office). As a result, the employees got used to it, and most of them increased their productivity.

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

PTC
Founded: 1985
United States
www.ptc.com/en/products/servicemax/fieldfx

Company Information

Planado
www.planadoapp.com

Alternatives

Proteus

Proteus

Xergy

Alternatives

Winserv

Winserv

Asolvi
FieldEdge

FieldEdge

Xplor

Categories

Categories

Field Service Management Features

Billing & Invoicing
Contact Database
Contract Management
Customer Database
Dispatch Management
Electronic Signature
Inventory Management
Mobile Access
Payment Collection in the Field
Quotes / Estimates
Routing
Scheduling
Service History Tracking
Time Clock
Work Order Management

Integrations

Stackreaction

Integrations

Stackreaction
Claim ServiceMax FieldFX and update features and information
Claim ServiceMax FieldFX and update features and information
Claim Planado and update features and information
Claim Planado and update features and information