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About

Collect real-time feedback from your website visitors. Feedbackify is the quickest and easiest way to receive private feedback from your website visitors. Protect your brand by being the first to know about problems with your website. Gather ideas and suggestions from your most valuable asset, your visitors. Measure and improve visitor satisfaction by continuously listening. For you, 30 second signup and 5 minute integration. For your site visitors, instant feedback process with no registration required leads to vastly lower feedback drop-out. Everything you need & nothing you don't. We believe that customer's conversations with providers should always, in the first instance, be conducted in private in order to protect both your brand and just as crucially, your customer's privacy. Do you really want YOUR visitors to leave YOUR site in order to give feedback about YOUR products and services? With Feedbackify, we keep your visitors right where they belong - on YOUR site.

About

A virtual waiting room is a page that holds visitors away from a busy website and feeds them back to the protected website at a rate it can handle while still maintaining responsiveness and performance. This means websites can handle unexpected or sudden peaks in traffic without website crashes, and without having to waste energy powering additional servers when things are not busy, so it's green tech too. Fair virtual waiting rooms pass visitors back in first-come, first-served order. A good virtual waiting room should also keep the visitor fully informed of their progress and remaining wait. There's nothing worse for your business than a crashed site. High-demand sales don't just damage your servers, they damage your reputation. Protect your customers' goodwill with a smooth branded journey. Show your customers that fairness matters with our proprietary first-in, first-out virtual waiting room technology, invented by us and originally patented in 2004.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Companies that want to collect feedback on their website

Audience

Companies and businesses seeking a solution to handle peaks in traffic or busy onsales without website crashes

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

$19 per month
Free Version
Free Trial

Pricing

Free
You can create a Virtual Waiting Room on our Free Tier right now. Our Free Tier gives you more than any other Virtual Waiting Room provider, and is ideal if you want to try out Queue-Fair, with full Portal access and a range of branding options for your Queue Pages included. You won't find a more comprehensive free Virtual Waiting Room or free online queue offering anywhere.

If you are running a busier website or mobile app, require full HTML control, need multiple queues or Queue-Fair's advanced security features, then our Unlimited Service is better suited to your needs. We have a range of pricing plans to suit your use-case and offer a 25% discount guarantee against any comparable surge protection quote, so you can be sure of getting the best rates from us - full details. We are also happy to arrange a Free Trial for you.

There is no limit to the size of the queue (capacity) on either plan - Queue-Fair will queue as many people as you need, and add them to the queue as fast as they arrive.
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

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Reviews/Ratings

Overall 5.0 / 5
ease 5.0 / 5
features 5.0 / 5
design 4.9 / 5
support 5.0 / 5

Pros & Cons from Real Users

Pros

  • I appreciate Queue-Fair’s simple portal and the transparent graphs, which provide clear insight during traffic peaks. Adjusting the queue is very straightforward, giving us a great deal of control and confidence during busy ticket sales. The API integration has been transparent and seamless, resulting in a better experience for our end users. In addition, the initial setup was very easy and was supported by a strong onboarding session.
  • Queue-Fair has become a great partner for us when it comes to managing virtual queues during periods of high demand. The platform is very easy to use, and one of the things we value most is that virtually everything can be managed through their API, without needing to constantly access the web portal. This allows us to integrate Queue-Fair much more naturally into our own processes and automation workflows. Another aspect I would especially highlight is the quality of their support. Even though we are in a different time zone, the Queue-Fair team has always been very accessible, quick to respond, and willing to help whenever we have needed assistance. The level of support and attention has been exceptional.
  • Queue-Fair provides flexible and easy-to-manage queue configuration, which allows us to adapt the setup to different traffic scenarios and business requirements. The monitoring capabilities give us good visibility into queue activity and overall performance. Integration with our existing systems has been smooth and reliable, without adding unnecessary complexity. We also particularly appreciate the quality of support the team is very responsive, knowledgeable, and provides fast and effective solutions when questions or issues arise. Requests are handled quickly, which is especially valuable during high-traffic or time-sensitive situations.
  • We are a k12 district that used QueueFair for our parking sign-up (which is a way higher intensity event than it probably sounds like). Working with them was a great experience end-to-end. It felt like we got the VIP treatment despite being a small customer. We had some unusual stuff we were trying to do as far as allowing users to save their positions in a way that was tied to their Google account, and validating that the user that signed in to enter the queue was the same one that signed up for a parking spot. Matt was ready to jump right in to the technical stuff with us on the sales call, and via email after we were a customer. There was no wading through multiple tiers of support. The technical and security guides are really through. This is a "do one thing well" kind-of company, and they do it well. I think that shows up best in the way that they have tuned the working of user-facing messaging. That might sound trivial, but it's those little differences that might mean 50-100 extra support calls on event day.
  • It completely solved the issue we had with our servers getting overloaded with big spikes in demand. Our product drops are now smooth, where they used to be a nightmare. The interface is genuinely easy to navigate. We didn't need a long onboarding process to get comfortable managing queues and settings. When we've had questions, the documentation has consistently had the answer, which is a relief compared to platforms where you're stuck submitting a support ticket for basic things.

Cons

  • Some of the wording in the portal is not immediately clear if you are not yet familiar with everything the product can do. However, there was always enough explanation available to quickly understand what each option meant. Another minor point is that there is a lot of information and documentation available on the website. Fortunately, you certainly don't need to read all of it before you can start using the product effectively.
  • Everything has worked very well for us so far, and we haven't experienced any significant issues worth mentioning.
  • We have not experienced any significant issues or drawbacks with Queue-Fair so far. The solution has met our requirements well and has been reliable in our day-to-day use.
  • Honestly, I have no complaints whatsoever. This is a company that has spent 20+ years refining one thing. It's pretty good.
  • If we had to point to one thing, and it’s a stretch to find anything to dislike, it's that finding a very specific setting sometimes takes a few clicks through nested menus rather than being surfaced directly. Dashboard customization is also somewhat limited if you need to track a particular combination of metrics. That said, it's never gotten in the way of our day-to-day use. The platform has worked exactly as we've needed it to.

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Feedbackify
Founded: 2010
United Kingdom
www.feedbackify.com

Company Information

Queue-Fair
Founded: 2004
United Kingdom
queue-fair.com

Alternatives

Alternatives

Queue-it

Queue-it

Queue-it ApS
Qualaroo

Qualaroo

ProProfs

Categories

Categories

Integrations

Amazon CloudFront
Android
Apple iOS
Cloudflare
Google Tag Manager
Java
JavaScript
Magento
Node.js
PHP
Python
React
Ruby
WooCommerce
WordPress

Integrations

Amazon CloudFront
Android
Apple iOS
Cloudflare
Google Tag Manager
Java
JavaScript
Magento
Node.js
PHP
Python
React
Ruby
WooCommerce
WordPress
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