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About

Feedback1 is AI-first product feedback software for B2B SaaS. AI reads every request from widgets, portals, email, and integrations, tags it, clusters themes, and drafts what to build. Product teams prioritize with votes, CRM context, and OKRs. Customer success sees which accounts asked, then closes the loop when it ships through a public roadmap, changelog, and in-app banners. MCP, REST API, and webhooks let teams query feedback from Claude or Cursor. Cloud-hosted.

About

Zonka Feedback is an AI-powered Customer Feedback & Intelligence Platform that helps businesses capture, analyze, and act on feedback across every customer touchpoint. From digital journeys and product experiences to support and frontline interactions, it brings together data from multiple channels and sources into a single platform—so teams can make smarter, faster decisions that improve customer experience and drive growth. With powerful surveys for NPS, CSAT, CES, and more, Zonka Feedback enables organizations to collect customer insights via Email, SMS, WhatsApp, Web, In-App, Kiosks, and offline modes. It integrates seamlessly with 50+ platforms including Salesforce, HubSpot, Intercom, and Zendesk to automate feedback workflows and build a 360° customer view.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported

Audience

B2B SaaS product managers, product teams and customer success teams

Audience

Any service-based industry

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

No images available

Screenshots and Videos

Pricing

$99/month
Free Version Not Supported
Free Trial Supported

Pricing

$199.00/month
Feedback Management
Starting from $199/month
Zonka Feedback’s Feedback Management Platform enables businesses to capture and act on feedback across every channel, measure CX metrics, and close the loop with automation and collaboration.
• Multi-channel surveys (email, SMS, WhatsApp, kiosks, web, in-app, offline)
• NPS, CSAT & CES measurement
• Online reputation management
• Advanced targeting & user segmentation
• Customizable & multilingual surveys
• Real-time dashboards, alerts & digests
• Case management & closed-loop workflows
• CX automation & workflows
• Location & Agent-based CX management
• Contact & user journey tracking
• 20+ premium integrations

AI Feedback Intelligence
Starting from $999/month
Zonka Feedback’s AI Feedback Intelligence Platform transforms high-volume unstructured feedback into actionable insights with GenAI-powered analysis, trends, and real-time role-based dashboards.
• Unify feedback from surveys, reviews, tickets, chats & calls
• AI-powered themes, entities & sentiment analysis
• NPS, CES, CSAT Impact analysis
• “Ask AI” Insights Assistant
• Key Driver identification
• Location, agent & entity insights
• Case management & CX automation
• Real-time alerts & digest emails
• Customizable AI (add/edit themes, business entities)
• Granular frontline & location-level intelligence
Free Version Not Supported
Free Trial Not Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 4.8 / 5
ease 4.5 / 5
features 4.8 / 5
design 4.8 / 5
support 4.8 / 5

Pros & Cons from Real Users

Pros

  • Easy to use interface. Customizable survey templates. Rich reporting and analytics capabilities. Advanced survey logic. Seamless integration with other applications and platforms. Variety of response collecting methods.
  • I am very satisfied with this purchase because it is a mature SaaS. It is easy to understand, easy to use. Very complete. If you want, you can go to the details of a complex survey campaign. It helped me in save a lot of time. It includes a lot of templates and an easy way to modify or create the survey I want. It gives me professional reports, ready to share with my team. Furthermore, It has a trends reports and many features that I did not know. So, it has a huge value to let me know more about quality survey best practices.
  • 1. Offline survey - you can take a survey for your events or venues by enabling your offline survey. 2. Native Integrations - you can connect most of the well-known tools to Zonka and sync your contacts back to it. 3. User-friendly - nice UX and UI. Easy to navigate. 4. Distribution - so many ways to distribute your survey. Link, SMS, email, QR etc.
  • Ease of use, integrations, SMS integrations, real-time analytics and advanced reporting; feedback alerts.

Cons

  • None for now. I'm currently satisfied with the service.
  • I would like to see it available in Spanish language in the future, at least at the front-end of surveys, or language selection feature. In the embedded surveys, I would like to add an interactive option like "insert your email to see the results" and use this engagement to get leads.
  • 1. CSV - it has some issues with uploading your contacts with CSV files. It sometimes uploads 70% of your list. 2. Contact list - you can't move the tables (fields) as you wish. So the name is on position 1 but surname position 6. It should be next to each other. 3. Analytics - missing a lot of analytics for SMS. You send out SMS but don't know if it was delivered, clicked etc.
  • It’d be nice to see a use case where our clients can save/download their input into specialized forms like microjournal entries or quizzes, etc.

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Supported

Company Information

Feedback1
Founded: 2025
Cyprus
feedback1.ai

Company Information

Zonka Feedback
Founded: 2014
India
www.zonkafeedback.com

Alternatives

Alternatives

IntouchCX™ Platform

IntouchCX™ Platform

Intouch Insight
Delighted

Delighted

Qualtrics
Simplesat

Simplesat

Pronto Holdings

Categories

Customer Feedback Supported

Categories

Customer Feedback Supported
NPS Supported
SMS Survey Supported
Survey Supported

Customer Feedback Features

Alerts / Notifications Not Supported
Behavior Analytics Not Supported
Bug Reports Not Supported
Community Feedback Tools Not Supported
Live Chat Not Supported
Negative Feedback Management Not Supported
Net Promoter Score (NPS) Supported
Screenshot / Screen Capture Not Supported
Surveys Supported
User Testing Tools Not Supported
Video Feedback Not Supported
Visual Feedback Tools Not Supported
Voice of the Customer (VoC) Supported
Website Feedback Supported

Customer Satisfaction Features

360 Degree Feedback Supported
Analytics Supported
Call Reporting Not Supported
Complaint Monitoring Not Supported
Feedback Collection Supported
Survey Management Supported

SMS Survey Features

Alerts / Notifications Not Supported
Analytics / Reporting Supported
Audience Targeting Not Supported
Campaign Management Not Supported
Contact Management Not Supported
Customizable Templates Not Supported
Keyword Tracking Not Supported
Mass Texting Not Supported
Message Personalization Not Supported
MMS Not Supported
Scheduled Messaging Not Supported
Survey Builder Not Supported
Template Management Not Supported

Survey Features

Custom Survey URLs Supported
Data Analysis Tools Supported
Email Marketing Supported
Mobile Survey Supported
Offline Response Collection Supported
Paper Survey Not Supported
Question Branching Supported
Question Library Supported
Site Intercept Survey Supported
Skip Logic Supported
Supports Audio / Images / Video Supported

Integrations

Easyflow Not Supported
Facebook Not Supported
Model Context Protocol (MCP) Supported
Quickwork Not Supported
Salesforce Not Supported
SentiSum Not Supported
Stackreaction Not Supported
VenueSumo Not Supported
WiserNotify Not Supported
Workers by Delos Not Supported
X (Twitter) Not Supported
Zendesk Not Supported
Zenkit Base Not Supported

Integrations

Easyflow Supported
Facebook Supported
Model Context Protocol (MCP) Not Supported
Quickwork Supported
Salesforce Supported
SentiSum Supported
Stackreaction Supported
VenueSumo Supported
WiserNotify Supported
Workers by Delos Supported
X (Twitter) Supported
Zendesk Supported
Zenkit Base Supported
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