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About

However you measure success, set up your key performance indicators in Feed it Back and it will gather the data to tell you how customers are feeling about your business. Our dashboard shows how you’re performing across your estate, by region, by the venue, in absolute detail. You can see what customers love and exactly where they think you can improve to keep them coming – so they recommend you to others. Our experts will also become part of your team, highlighting trends, making sure you don’t miss subtle details and sharing insights to help you build your reputation. Collect your customers’ opinions with beautifully branded, highly customizable and super smart surveys. Fast, intuitive and streamlined for maximum volume and minimum abandon rate. Online reviews are a great source of insight for fine-tuning your operation. By responding to reviews, you boost your brand’s online presence making sure readers know that you act on their opinions.

About

Getting more reviews starts with customer engagement and satisfaction. You work hard to provide the very best product or service to your customers. Let the Ratesight platform help everyone know how great you are. The platform sends a customizable SMS or email message to start the feedback process simply by adding in the customer’s mobile phone number or email address. If you don’t have many customer's contact information, we provide web page integration for lead generation and app support for in-person kiosk needs. Once you have entered your customer into the system, they can then receive ongoing messages for marketing purposes. Your customer is then asked how likely they are to rate your business and refer a friend. This helps them to easily comment on their experience making this process easy for them and for you. Ratings help to increase your presence on the web and give potential customers a positive outlook on what they will experience.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Customer experience dashboard for hospitality operators

Audience

Customer loyalty platform for companies

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Feed It Back
Founded: 2008
United Kingdom
feeditback.com

Company Information

Ratesight
Founded: 2016
United States
ratesight.com

Alternatives

Alternatives

Rize

Rize

Rize Reviews
Symplii

Symplii

Elevatie

Categories

Categories

Reputation Management Features

Campaign Management
Gamification
Response Management
Review Generation
Review Monitoring
Sentiment Analysis
Social Media Metrics
Social Media Monitoring
White Label

Integrations

Access EPoS
Mosaic by MethodWorx
Vita Mojo
me&u

Integrations

Access EPoS
Mosaic by MethodWorx
Vita Mojo
me&u
Claim Feed It Back and update features and information
Claim Feed It Back and update features and information
Claim Ratesight and update features and information
Claim Ratesight and update features and information