FaxBack vs. Zoom Phone Comparison


FaxBack	Zoom Phone Zoom Communications	+	+
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About Connect fax machines to premise-based fax servers to get more features. Connect fax machines directly to VoIP providers with HTTPS for true reliability and security. Finally, a reliable way to connect fax machines to VoIP. The new Fax ATA uses HTTPS to securely send faxes in real-time over any data connection (internet, cellular, and satellite) and delivers new features and functionality to the fax machine including automatic fax archiving and email notifications. FaxBack's fax machine solutions for VoIP are designed from the ground up to meet today's business VoIP and Internet connectivity requirements. Enables companies to connect fax machines to a premise-based fax server or to a VoIP provider. FaxBack Fax machine solutions add features to the fax machine similar to how VoIP added features to the phone: receive fax notification via email and track, archive, and manage faxes through the fax server or service provider control panel.		About Zoom Phone is an AI-powered cloud-based business phone system that provides voice calling, messaging, and unified communications through a Voice over Internet Protocol (VoIP) platform. The software enables employees to make and receive business calls from desktop computers, mobile devices, and compatible desk phones. Its calling features include auto receptionists, call queues, call forwarding, voicemail, call recording, SMS, and intelligent call routing. Built-in AI capabilities provide post-call summaries, voicemail transcription, action item extraction, and automated follow-up assistance. Zoom Phone also supports an optional AI receptionist that answers customer inquiries, schedules appointments, and transfers calls to appropriate employees. The platform integrates with Zoom Meetings, Zoom Chat, Salesforce, Microsoft, Google, and other business applications while providing centralized administration and call analytics.
Platforms Supported Windows Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported		Platforms Supported Windows Supported Mac Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Supported iPad Supported Android Supported Chromebook Not Supported
Audience Enterprises and businesses searching for a solution to connect fax machines to premise based fax servers		Audience Small and medium-sized businesses, enterprises, IT administrators, remote and hybrid teams, sales departments, customer service teams, office managers, and organizations seeking cloud-based business calling, AI-powered phone assistance, centralized call management, and unified communications
Support Phone Support Supported 24/7 Live Support Not Supported Online Supported		Support Phone Support Supported 24/7 Live Support Supported Online Supported
API Offers API Not Supported		API Offers API Supported
Screenshots and Videos View more images or videos		Screenshots and Videos View more images or videos
Pricing No information available. Free Version Not Supported Free Trial Supported		Pricing $10.50/user/month Free Version Not Supported Free Trial Supported
Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software		Reviews/Ratings Overall 4.4 / 5 ease 4.9 / 5 features 4.5 / 5 design 4.5 / 5 support 4.5 / 5 Read all reviews
		Pros from Real Users Pros 1. It is available on both Android and iOS platform. 2. It does not heat up the phone or use a lot of RAM while running. 3. Furthermore, it has all the important features like screen sharing and recording even in the mobile version. 4. The layout of the user interface is intuitive ad makes the application easy to use. 5. It allows switching between mobile application and desktop application of Zoom easily. - The user interface of the application is simple, and the navigation is smooth. - It is available on all the platforms. - All the important features are present on the bottom navigation bar. - It allows screen sharing without any lags. - It runs smoothly on all the devices without consuming a lot of RAM. 1. The application is available for all the mobile platforms and run smoothly on all the devices. 2. It has pretty, much all the features compared to the desktop version. 3. By running on a mobile device, it makes it extremely portable and accessible to attend meetings anywhere. 4. The user interface of the application is designed in a way that it can be used by anyone with little to no technical background. Integrates seamlessly with zoom video conferencing. Flexible VOIP solution (app on computer or cell). Ported existing numbers. Auto attendant and call queues are great. - Zoom phone is a lightweight version of zoom for phone. - It runs smoothly in all the mobile devices. - It has all the basic features of zoom. _ it is pretty easy to use, along with a beautifully designed user interface. - The quality of audio and video calls does not drop a lot, even on slow internet. It is super easy to use and to take your Zoom meetings on the go, like places you can't comfortably have a computer. Easy to use, controls are easily found. Being able to join a meeting while travelling is convenient. Easy to use and connect. Great to use for professional meeting. Multi platform supported. Good audio and video quality. - Audio and video of meetings in zoom phone is well-balanced and clear. - It is easy to use, and the customer support is very responsive and fast in solving problems. - The user interface of the application is beautiful to use. The price for basic service is comparable to other providers. Not sure that this is a "pros" exactly.
Training Documentation Supported Webinars Not Supported Live Online Supported In Person Supported		Training Documentation Supported Webinars Supported Live Online Supported In Person Not Supported
Company Information FaxBack United States faxback.com		Company Information Zoom Communications Founded: 2011 United States zoom.com
Alternatives VoIP Route		Alternatives 3CX
GoVoIP		Intermedia Unite Intermedia
Venta4Net Venta Association		Dialpad Connect Dialpad
magicJack magicJack Vocaltec		Allo
Infinite Connect View All		Ooma Office Ooma View All
Categories Fax Server Supported Online Fax Supported		Categories AI Phone Answering Agents Supported AI Receptionists Supported Business Phone Systems Supported Business VoIP Supported Cloud PBX Supported Online Fax Supported Telephony Supported Video Conferencing Supported Web Conferencing Supported
		Show More Features Business Phone Systems Features Call Logging Supported Call Monitoring Supported Call Recording Supported Call Routing Supported Employee Directory Supported IVR / Voice Recognition Supported Mobile Access Supported Virtual Call Center Not Supported Web Conferencing Supported Business VoIP Features Call Parking Supported Call Recording Supported Contact Management Supported Encryption Supported IVR / Voice Recognition Supported Ring Groups Supported SIP Trunking Supported Unified Communications Supported Voice Quality Enhancement Supported Cloud PBX Features Call Recording Supported Call Routing Supported IVR / Voice Recognition Supported Ring Groups Supported SIP Trunking Supported Virtual Extensions Supported Web Conferencing Supported
Integrations CallMiner Eureka Not Supported Crelate Not Supported Desk Manager Not Supported Expo XT UC Analytics Not Supported FlexPoint Not Supported Genesys Cloud CX Not Supported HubSpot CRM Not Supported IR Collaborate Not Supported Maximizer CRM Not Supported Microsoft Teams Not Supported Outreach Not Supported Peoplelogic.ai Not Supported Salesloft Not Supported Shodan Not Supported Slack Not Supported The Wylie Business System Not Supported Tray.ai Not Supported Twilio Flex Not Supported Xyte Not Supported Zoom Virtual Agent Not Supported Show More Integrations View All 5 Integrations		Integrations CallMiner Eureka Supported Crelate Supported Desk Manager Supported Expo XT UC Analytics Supported FlexPoint Supported Genesys Cloud CX Supported HubSpot CRM Supported IR Collaborate Supported Maximizer CRM Supported Microsoft Teams Supported Outreach Supported Peoplelogic.ai Supported Salesloft Supported Shodan Supported Slack Supported The Wylie Business System Supported Tray.ai Supported Twilio Flex Supported Xyte Supported Zoom Virtual Agent Supported Show More Integrations View All 144 Integrations
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