Falkon SMS

Falkon SMS

Falkon Systems
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About

Falkon SMS is a compliance-first business texting platform that text-enables your existing landline, VoIP, toll-free, or Microsoft Teams number - no hardware changes, no number porting. Built for regulated industries: HIPAA-compliant with signed BAA (Pro plan), SOC 2 Type I certified, FINRA/SEC archiving, and 10DLC registration fully managed by the Falkon team. Features include two-way texting, shared inbox with conversation assignment and statuses (Open, In Progress, Follow-up, Resolved, Closed), starred follow-up flagging, group broadcast to 2,000 contacts, scheduled messaging with Excel bulk import, MMS, Secure Chat, secure file sharing, custom contact attributes, and the Falkon AI Engine trained on your own SOPs. Three-tier access: User, Manager, and Organisation Admin. Integrations: Microsoft Teams, Cisco Webex, Clio, Chrome Extension. Available on web, desktop, iOS, Android, Teams, and Webex. Free trial - no credit card required.

About

NextPlane connects users on Microsoft Teams, Slack, and Cisco Webex to their colleagues, inside or outside the enterprise. Users can chat and DM each other with rich text, GIF, and emoji reactions, share presence status, participate in channel discussion, and share files without leaving their preferred platforms. NextPlane acts as a universal hub to perform protocol, content, and API translations between API-based team collaboration platforms, like Slack Microsoft Teams, Cisco Webex, and SIP or XMPP-based messaging solutions, such as Avaya IX Workplace, Cisco Jabber, and Microsoft Skype for Business. The Nextplane app will notify you when your contacts accept your invitation to connect.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

We serve small to mid-size businesses in different industries such as restaurants, pharmacies, healthcare, real-estate companies, insurance companies, staffing and recruitment agencies, etc.

Audience

Companies interested in a Collaboration platform that helps connect any internal or external team

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

$14.99
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 5.0 / 5
ease 4.8 / 5
features 5.0 / 5
design 5.0 / 5
support 4.8 / 5

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Pros & Cons from Real Users

Pros

  • It's available where I need it, on my phone but also on my computer. It has groups for me to organize my clients. It has a broadcast for sending generalized messages to multiple people. I also share the number with someone else so its nice to share the ability to text easily.
  • Falkon SMS is a sleek and efficient messaging app that revolutionizes the way we communicate. With its intuitive interface and feature-rich platform, it offers a refreshing experience that leaves a lasting impression.
  • User-Friendly Interface: Falkon SMS has an intuitive and user-friendly interface. The platform is designed to be easy to navigate, allowing users to quickly set up and manage their SMS marketing campaigns without requiring extensive technical knowledge. Robust Features: Falkon SMS offers a range of features to support effective SMS marketing. It has the ability to schedule SMS campaigns, segment their audience, personalize messages, and track campaign performance through analytics and reporting tools. These features contribute to the effectiveness and efficiency of their marketing efforts. Reliable Delivery and Speed: Falkon SMS is known for its reliable SMS delivery and fast message sending capabilities. Responsive Customer Support: Falkon SMS has good responsiveness and helpfulness when it comes to addressing inquiries, troubleshooting issues, and providing guidance throughout the SMS marketing process. Competitive Pricing: Falkon SMS offers competitive pricing plans that suit various business sizes and requirements. The platform provides flexibility and scalability, allowing users to choose the plan that aligns with their specific needs and budget.
  • the simplicity in the interface and its very easy to use, also they helped me with the customisations as per my requirement. You can rely on this software.

Cons

  • Nothing so far, I thought the 2 factor authentication code was annoying but I toggled it off.
  • Falkon SMS does not integrate with popular messaging platforms like WhatsApp, Facebook Messenger, or Telegram.
  • Limited Integrations: Falkon SMS has to integrate with more third-party platforms and tools, such as CRM systems and marketing automation software, to streamline their workflow and improve efficiency. Lack of Advanced Features: While Falkon SMS offers robust features to support SMS marketing, it doesnot have more advanced capabilities, such as A/B testing, advanced personalization, and more comprehensive reporting options. Limited International Coverage: Falkon SMS primarily serves the US market, which may limit its usefulness for businesses with an international presence.
  • Nothing, had a issue once but the team is really active and helped me asap on the issue.

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Falkon Systems
Founded: 2021
United States
www.falkonsms.com

Company Information

NextPlane
Founded: 2007
United States
nextplane.net

Alternatives

Alternatives

Falkon Chat

Falkon Chat

Falkon Systems
Falkon Sign

Falkon Sign

Falkon Systems

Categories

Categories

SMS Marketing Features

2-Way Messaging
Artificial Intelligence
Contact Management
Mass Texting
Message Personalization
MMS
Mobile Coupons
Mobile Keywords
Polls / Voting
Reporting/Analytics
Scheduled Messaging
Shortcodes
Text-to-Win

Integrations

Cisco Webex
Microsoft Teams
Cisco Jabber
Cisco Unified Communications Manager
Clio
Fuze
Google Hangouts
Skype
Slack
Zoom

Integrations

Cisco Webex
Microsoft Teams
Cisco Jabber
Cisco Unified Communications Manager
Clio
Fuze
Google Hangouts
Skype
Slack
Zoom
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