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About

Everyone knows a hacky onboarding and no self-serve help can make users drop off your product immediately. You can’t afford to do that anymore, not in this economy or otherwise. Faqprime is an AI-powered knowledge management platform designed to enhance customer support and user engagement. It offers features such as personalized user onboarding tours, in-app contextual help, pop-ups for feature adoption, in-app surveys and NPS, a product education academy, and a section for product updates. Faqprime also provides a customizable, SEO-ready knowledge base with free SSL and custom domain support. The platform integrates seamlessly with existing systems, supports multimedia content, and offers advanced search functionality. Faqprime's analytics deliver real-time insights into user interactions, enabling businesses to improve their support content and overall user experience.

About

Product Fruits is a no-code user onboarding platform for web-based apps. It allows you to onboard users and show them how to derive value from your product. Increase adoption, conversion & retention with: Interactive product tours & walkthroughs for guiding users step by step Hints, beacons & tooltips for highlighting new features, delivering tips & providing contextual support Onboarding checklists for showing users progress of their onboarding journey Announcements for publishing important news directly in your application Feedback widget to make it easy for users to report bugs and share ideas Life Ring Button for providing one centralized location for all your onboarding and support documentation as well as any 3rd-party chat widget Knowledge base for allowing users to solve problems without having to contact your support Custom events for triggering flows based on user behavior Segmentation for tailoring experiences to personas Analytics to understand user behavior

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Businesses requiring an AI-driven solution to improve their customer support operations to enhance user engagement

Audience

Product owners trying to increase adoption, conversion & retention of their apps

Support

Phone Support Not Supported
24/7 Live Support Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Supported

API

Offers API Supported

Screenshots and Videos

Screenshots and Videos

Pricing

Free
Free Version Supported
Free Trial Not Supported

Pricing

$79 per month
$59 per month with yearly payment
Free Version Not Supported
Free Trial Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

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Reviews/Ratings

Overall 4.9 / 5
ease 4.3 / 5
features 4.6 / 5
design 4.2 / 5
support 5.0 / 5

Pros & Cons from Real Users

Pros

  • Product fruits is an easy-to-use Digital Adoption Platform that allows SaaS platforms to make their applications easier to use and understand. Product fruits is a simple but loaded tool, created with user perspective and engineered to use in detail. The tool provides end to end feature loaded user behaviours that behave very well on client applications. The tool is easy on our application, does not reduce the page performance by a lot and integrates seamlessly with the client application, almost as if it were in-built and not an external tool layered on top of my application.
  • - Extensive functionality, solves almost all problems for user training and onboarding - Instant and super high quality tech support - Affordable Price
  • We use Product Fruits for onboarding. It has a range of features make the initial experience with our (rather complex) software as pleasant as possible to our prospects. It is very customisable.
  • Customer support. Final Product. Adaptability of the system. No more labor intensive personal onboarding - set it up and let it do its thing. Oh and did I mention - the customer support?
  • Easy to use, ready for non technical users. Extended time to implement the tool, no issues with extending trial to perform additional tests.

Cons

  • Not applicable currently. The tool has proven to be practically perfect with no cons so far.
  • -Complicated, sometimes not intuitive interface -Flexible setup requires knowledge of html and css, at least the basics
  • It takes time to set up and you might want to ad css selectors to your product.
  • Tricky to use if you are a first timer. Development tool that could be a struggle for non-developer type mortals.
  • Limited options to customise knowledge base design.

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Not Supported

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Not Supported

Company Information

FAQPRIME
www.faqprime.com

Company Information

Product Fruits
Founded: 2020
Czech Republic
productfruits.com/

Alternatives

StepsKit

StepsKit

Crown Road Software

Alternatives

Command AI

Command AI

Amplitude

Categories

Categories

Digital Adoption Platforms Features

Audience Segmentation Supported
Content Creation Supported
Contextual Guidance Supported
Data Validation Not Supported
In-App Training Supported
Launch Management Supported
Multi-Language Supported
Self Service Tools Supported
Surveys & Feedback Supported
User Onboarding Supported

Customer Communications Management Features

Batch Communications Not Supported
Chat / Messaging Not Supported
Content Management Not Supported
Email Distribution Not Supported
Interactive Content Supported
Multi-Channel Communications Not Supported
On-Demand Communications Supported
Personalization Supported
Print Management Not Supported
Template Management Not Supported
Video Content Supported

Customer Engagement Features

Analytics Supported
Churn Management Supported
Communication Management Supported
Community Management Not Supported
Content Syndication Not Supported
Feedback Collection Supported
Gamification Supported
Live Chat Not Supported
Video Content Not Supported

Customer Experience Features

Action Management Not Supported
Analytics Supported
Customer Segmentation Supported
Dashboard Supported
Feedback Management Supported
Knowledge Management Supported
Multi-Channel Collection Not Supported
Sentiment Analysis Not Supported
Survey Management Not Supported
Text Analysis Not Supported
Trend Analysis Not Supported

Customer Feedback Features

Alerts / Notifications Not Supported
Behavior Analytics Not Supported
Bug Reports Supported
Community Feedback Tools Not Supported
Live Chat Not Supported
Negative Feedback Management Not Supported
Net Promoter Score (NPS) Not Supported
Screenshot / Screen Capture Supported
Surveys Supported
User Testing Tools Not Supported
Video Feedback Not Supported
Visual Feedback Tools Not Supported
Voice of the Customer (VoC) Not Supported
Website Feedback Not Supported

Customer Success Features

Account Alerts Not Supported
Account Management Not Supported
Communication Management Not Supported
Customer Engagement Supported
Customer Lifecycle Management Not Supported
Health Score Not Supported
Onboarding Supported
Revenue Management Not Supported
Usage Tracking / Analytics Not Supported
Win / Loss Analysis Not Supported

Knowledge Management Features

Artificial Intelligence (AI) Not Supported
Cataloging / Categorization Supported
Collaboration Not Supported
Content Management Supported
Decision Tree Not Supported
Discussion Boards Not Supported
Full Text Search Supported
Knowledge Base Management Supported
Self Service Portal Supported

Low-Code Development Features

AI-Assisted Development Not Supported
Business Process Automation Not Supported
Collaborative Development Not Supported
Data Aggregation and Publishing Not Supported
Deployment Management Not Supported
Drag & Drop Supported
Integrations Management Not Supported
Iteration Management Not Supported
Performance Monitoring Not Supported
Requirements Management Not Supported
Templates Not Supported
Visual Modeling Not Supported
Web / Mobile App Development Not Supported
Workflow Management Not Supported

No-Code Development Features

AI-Assisted Development Not Supported
Business Process Automation Not Supported
Collaborative Development Not Supported
Data Aggregation and Publishing Not Supported
Deployment Management Not Supported
Drag & Drop Supported
Integrations Management Not Supported
Iteration Management Not Supported
Performance Monitoring Not Supported
Requirements Management Not Supported
Templates Supported
Visual Modeling Not Supported
Web / Mobile App Development Supported
Workflow Management Supported

Onboarding Features

Course Management Not Supported
Document Management Not Supported
E-Verify / I-9 Forms Not Supported
Electronic Forms Not Supported
Electronic Signature Not Supported
Employee Handbook Not Supported
Employee Portal Not Supported
File Management Not Supported
Job Description Management Not Supported
Orientation Management Supported
Self Service Portal Not Supported
Task Management Not Supported
Tax Forms Not Supported
Training Management Supported

Personalization Features

A/B Testing Not Supported
Abandoned Cart Saver Not Supported
Account Based Marketing Not Supported
Behavioral Targeting Supported
Campaign Segmentation Supported
Content Analytics Not Supported
Contextual Targeting Not Supported
Customer Profiles Not Supported
Experience Management Supported
Recommendation Engine Not Supported
Website Personalization Not Supported

Integrations

Freshdesk Supported
Intercom Supported
Mixpanel Supported
Slack Supported
ActiveCampaign Not Supported
Amazon S3 Supported
Calendly Supported
Google Analytics Not Supported
Heap Not Supported
HubSpot CRM Not Supported
HubSpot Customer Platform Not Supported
Loom Supported
Segment Supported
Smartlook Not Supported
Typeform Not Supported
Vimeo Supported
YouTube Supported
Zapier Supported
Zendesk Supported
Zendesk Chat Not Supported

Integrations

Freshdesk Supported
Intercom Supported
Mixpanel Supported
Slack Supported
ActiveCampaign Supported
Amazon S3 Not Supported
Calendly Not Supported
Google Analytics Supported
Heap Supported
HubSpot CRM Supported
HubSpot Customer Platform Supported
Loom Not Supported
Segment Not Supported
Smartlook Supported
Typeform Supported
Vimeo Not Supported
YouTube Not Supported
Zapier Not Supported
Zendesk Not Supported
Zendesk Chat Supported
Claim FAQPRIME and update features and information
Claim FAQPRIME and update features and information
Claim Product Fruits and update features and information
Claim Product Fruits and update features and information